Selvi Letchiman
Retail Manager
Kuala Lumpur
Summary
Experienced leader with strong track record in managing operations and driving results. Skilled in strategic planning, team collaboration, and problem-solving. Adept at adapting to changing needs and ensuring reliable performance. Known for effective communication and fostering positive work environment.
Overview
30
30
years of professional experience
Work History
Branch Head
Maxis Communication Berhad
07.1997 - Current
- Increased branch revenue by implementing effective sales strategies and maintaining strong customer relationships.
- Increased overall annual sales 10% by incorporating several quality process improvements within branch.
- Implemented innovative marketing campaigns to expand the branch''s market presence and attract new clients.
- Developed a high-performing team through targeted recruitment, training, and coaching initiatives.
- Mentored junior staff members, cultivating a culture of continuous learning and development.
- Collaborated with other branches for knowledge sharing and best practice implementation, strengthening overall organizational performance.
- Enhanced customer satisfaction with responsive service and timely resolution of issues.
- Reduced employee turnover rate by creating a supportive work environment that encouraged professional growth.
- Initiated cross-selling efforts, resulting in increased product penetration among existing customers with 32% conversion rate.
- Maximized employee engagement through regular communication, recognition programs, and team-building activities.
Bank Officer
MBf Finance Berhad
03.1995 - 06.1997
- Mentored junior staff members, improving their skillset and overall productivity within the team.
- Supported bank management with insightful data analysis, facilitating informed decision-making on key strategic initiatives.
- Developed strong relationships with clients, resulting in increased business and referrals.
- Assisted customers in identifying financial goals and recommended tailored banking solutions that aligned with their objectives.
Education
High School Diploma -
Kolej Utama Perak
Ipoh Perak 04.2001 -
Skills
Operations management
Sales management
Compliance management
Staff development
Decision-making
Goals and performance
Process improvement
Team supervision
Customer service
Staff training
Coaching and mentoring
Interviewing and hiring
Timeline
High School Diploma -
Kolej Utama Perak
04.2001 -
Branch Head
Maxis Communication Berhad
07.1997 - Current
Bank Officer
MBf Finance Berhad
03.1995 - 06.1997
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