Grafana
Selvaprakash Murugan
Team Leader - NOC Engineer
Klang
Summary
Experienced in directing workgroups, I excel at developing strategies, providing training, setting goals, and obtaining valuable feedback. With excellent interpersonal and communication skills, I have a big picture focus and a knack for effectively communicating goals and vision to drive success. As a problem solver, networker, and consensus builder, I adeptly find solutions and foster collaboration. Organized and skilled at building positive rapport, I inspire trust and guide teams towards achieving organizational goals. Additionally, I am a strong facilitator who can effectively work cross-departmentally with co-management and top-level leadership. My expertise as an excellent trainer and mentor further enhances my ability to lead teams to success.
Overview
2025
2025
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Team Leader - Network Operation
Grass Valley Malaysia Sdn Bhd
03.2022 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Customer Service Executive
Hong Leong Bank Berhad
04.2021 - 04.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Booking Officer
NOL Global Service Centre Sdn Bhd
5 2018 - 12.2020
- Provided detailed reports on booking performance metrics to senior management, enabling informed decisions about pricing strategies and capacity planning efforts.
- Maintained strong relationships with vendors, negotiating contracts to secure better deals for the organization.
- Managed high-volume phone lines for inquiries, providing excellent customer service while addressing questions and concerns.
- Conducted regular audits of booking records to identify discrepancies and implement corrective measures promptly.
- Increased customer satisfaction through timely and accurate booking confirmations.
- Expedited reservation changes within the system, ensuring seamless transitions for clients during their stay.
Trainee (Internship)
Tandem Advisory Sdn Bhd
02.2017 - 08.2017
- Assist in various aspects of office administrative work which includes copying, faxing and documentations
- Assist in front desk to receive complaints from workers related with their companies
- Record and open a new case fail for each received complaints
- Assign each new case to respective Labor Officers accordingly
Education
BACHELOR OF SCIENCE OF HONS - INFORMATION TECHNOLOGY
Kuala Lumpur Metropolitan University College (KLMUC)
01.2014 - 01.2017
DIPLOMA - INFORMATION (SOFTWARE)
Kuala Lumpur Metropolitan University College (KLMUC)
01.2011 - 01.2014
SIJIL PELAJARAN MALAYSIA (SPM) - undefined
Sekolah Menengah Kebangsaan Meru
Skills
Technical Support
Complaint resolution
Shift Scheduling
Work Planning and Prioritization
Analytical Thinking
Client Support
Staff Training
Complex Problem-Solving
Call Center Operations
Problem-solving abilities
Time Management
Decision-Making
Accomplishments
- Committee Member of Activity and Program, REC Club (Global Shared Services), 2020
- Prepare list of activities and schedule which will be conducted at GBS
- Make sure all the facilitator understands about the flow of the program
- Committee Member of Publication & Social Media, ICS (Indian Cultural Society), KLMUC, 2016
- Monitor Social Media pages such as Facebook & Instagram for activity updates and promo
- Help in creating advertisements on current activity and events held by ICS
- Help in photo sessions of events
- Faculty Best Student Award, KLMUC, 2014
References
- Mr. Sarevanen Balakrishnan, Assistant Manager of India Subcon, APL, sarevanen.balakrishnan@apl.com, +6014-254 6180
- Ms. Nor Shazira Binti Mohamad Johari, Ex Assistant Manager of India Subcon, nor.shazira.mohamad.johari@apl.com, +6010-366 1488
Volunteer Experience
- Volunteer in MIC Events, 2018
- KLMUC Inter University Badminton Tournament, 2017
- Community Service Member, 2014
- KLMUC Badminton Club Member
- MIC Youths Wing Member, 2018
Software
Salesforce
AMPP Cloud Technology
AWS Cloud Platform
Timeline
Team Leader - Network Operation
Grass Valley Malaysia Sdn Bhd
03.2022 - Current
Customer Service Executive
Hong Leong Bank Berhad
04.2021 - 04.2022
Trainee (Internship)
Tandem Advisory Sdn Bhd
02.2017 - 08.2017
BACHELOR OF SCIENCE OF HONS - INFORMATION TECHNOLOGY
Kuala Lumpur Metropolitan University College (KLMUC)
01.2014 - 01.2017
DIPLOMA - INFORMATION (SOFTWARE)
Kuala Lumpur Metropolitan University College (KLMUC)
01.2011 - 01.2014
SIJIL PELAJARAN MALAYSIA (SPM) - undefined
Sekolah Menengah Kebangsaan Meru
Booking Officer
NOL Global Service Centre Sdn Bhd
5 2018 - 12.2020
Similar Profiles
SARA HAFIZAHSARA HAFIZAH
Asia Pacific Accounts Receivable Specialist at IBM MALAYSIA SDN BHD & IGF MALAYSIA SDN BHDAsia Pacific Accounts Receivable Specialist at IBM MALAYSIA SDN BHD & IGF MALAYSIA SDN BHD
.jpeg&q=70 "Emirzaman Kamaruzaman")
Emirzaman KamaruzamanEmirzaman Kamaruzaman
Senior System Development Engineer at Etex Malaysia Sdn Bhd (Formerly known as Promat Malaysia Sdn Bhd)Senior System Development Engineer at Etex Malaysia Sdn Bhd (Formerly known as Promat Malaysia Sdn Bhd)
Aileen Sue Ping LeeAileen Sue Ping Lee
Regional Service Manager at SIEMENS MALAYSIA SDN BHD/SIEMENS ENERGY SDN BHDRegional Service Manager at SIEMENS MALAYSIA SDN BHD/SIEMENS ENERGY SDN BHD