Selina Jane
Office Manager
Johor Bahru, Johor
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Site Office Manager
Yondr Group
08.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Senior Operation Cum Team Lead
Cartrack Malaysia Sdn Bhd
09.2021 - 08.2024
- Team Leader Supervisor for Control Room Managing control room agents, shift roasters, leaves, allowances
- Managing Customer service In charge of technicians daily scheduling Managing daily operations.
- In charge of new employees onboarding process for control room. Conduct interviews for new employees for control room agents.
- Solving of customers issues and escalating to relevant department.
- Handling of government statutory related matters
- Customer’s document screening and monitoring Daily / Weekly / Monthly - Sales / Technical / Fitments Reports User account creation / Contract capturing Fitment Schedule arrangement
- Stock transaction record, Stock take and compile both JB and KL stock report Upkeep and filing Work Order from fitters and update fitment log
- Monthly Stock count and stock movement Account suspension process after obtain suspension information from account department
- Prepare weekly fitment report preparation Attend customer’s Fleetpage or technical issue Handle up-sell, and add-on package fitment schedule for existing customer
- Provide support for customer Verify unit status for return unit from fitters Implement standard procedures for cleaning tools and equipment maintenance
Business Operation Executive
Claytan Group
11.2017 - 08.2021
HR & Admin Executive
LHT GPac TECHNOLOGY (M) SDN BHD
02.2016 - 10.2017
HR Executive
Richwise Sdn Bhd
04.2014 - 01.2016
Education
High School Diploma -
SMK DATO HAMZAH
Port Klang, Selangor, Malaysia 04.2001 -
Skills
Customer engagement
Administrative support
Workplace efficiency management
Data entry
Effective organizational skills
Staff management
Workforce management
Resource allocation coordination
Time management coordination
Team management
Project execution management
Talent acquisition and development
Payroll and budget oversight
Procurement oversight
Business administration
Strategic planning
Training and coaching
Experienced in software utilization
Multitasking
Organizational time strategies
Timeline
Site Office Manager
Yondr Group
08.2024 - Current
Senior Operation Cum Team Lead
Cartrack Malaysia Sdn Bhd
09.2021 - 08.2024
Business Operation Executive
Claytan Group
11.2017 - 08.2021
HR & Admin Executive
LHT GPac TECHNOLOGY (M) SDN BHD
02.2016 - 10.2017
HR Executive
Richwise Sdn Bhd
04.2014 - 01.2016
High School Diploma -
SMK DATO HAMZAH
04.2001 -
Similar Profiles
JENNIFER YEATESJENNIFER YEATES
Personal Assistant/Events Coordinator at Yondr GroupPersonal Assistant/Events Coordinator at Yondr Group
keira cvkeira cv
Administrator at YondrAdministrator at Yondr
Helly PatelHelly Patel
IT and Sales Partnerships Lead at YondrIT and Sales Partnerships Lead at Yondr
LIM SHU HUI LIM SHU HUI null
Part-Time Tuition Teacher at B.U Educational CentrePart-Time Tuition Teacher at B.U Educational Centre
KAI XUN NGKAI XUN NG
Sales Consultant at Bowen AcademySales Consultant at Bowen Academy