Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Nur Zafirah Zulkepali

Nur Zafirah Zulkepali

CLERK/ADMIN
Klang,Selangor

Summary

Efficiency-driven clerical team member with demonstrated abilities in managing files, organizing records and coordinating paperwork. Devoted to enhancing team performance with smooth administrative support. Proficient [SAP System] user.

Overview

3
3

Years of experience

Work History

CLERK/Weighbridge Operator

FGV IFFCO SDN BHD
PORT KLANG, Selangor
08.2018 - Current
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Processed client rebate reconciliation, reporting and check requests.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Utilized vessel knowledge and industry best practices to verify vessel capacity, cargo weight and volume of stored liquids and complete accurate assessments.
  • Advised clients on proper and safe transport methods for specialized cargo and monitored controls implementation.
  • Documented shipment details to provide information regarding cargo contents, handling measures and incidents to internal teams, regulatory representatives or clients.
  • Reviewed work orders or schedules to determine operations or procedures.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

OPERATION, PRODUCTION, ADMIN

Nan Muhibah Enterprise
SERI KEMBANGAN, SELANGOR
01.2017 - 06.2021
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
  • Sorted and organized materials such as physical files, tracking spreadsheets and reports.
  • Answered incoming telephone calls, took down messages and provided information.
  • Upheld strict security procedures to maintain data confidentiality.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Reported back to instructor to receive day-to-day tasks and responsibilities.

CLERK

JEFFRY WELD ENTERPRISE (Subcontractor)
KLANG, Selangor
09.2017 - 05.2018
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.

Education

High School Diploma -

Unifield International College Under (UTM)
MELAKA
01.2014 - 01.2017

High School Diploma -

SMK TELOK GADONG
KLANG
01.2009 - 12.2013

Skills

    Teamwork

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Timeline

CLERK/Weighbridge Operator

FGV IFFCO SDN BHD
08.2018 - Current

CLERK

JEFFRY WELD ENTERPRISE (Subcontractor)
09.2017 - 05.2018

OPERATION, PRODUCTION, ADMIN

Nan Muhibah Enterprise
01.2017 - 06.2021

High School Diploma -

Unifield International College Under (UTM)
01.2014 - 01.2017

High School Diploma -

SMK TELOK GADONG
01.2009 - 12.2013
Nur Zafirah ZulkepaliCLERK/ADMIN