Years of experience
Nur Zafirah Zulkepali
CLERK/ADMIN
Klang,Selangor
Summary
Efficiency-driven clerical team member with demonstrated abilities in managing files, organizing records and coordinating paperwork. Devoted to enhancing team performance with smooth administrative support. Proficient [SAP System] user.
Overview
3
3
Work History
CLERK/Weighbridge Operator
FGV IFFCO SDN BHD
PORT KLANG, Selangor
08.2018 - Current
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Processed client rebate reconciliation, reporting and check requests.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Utilized vessel knowledge and industry best practices to verify vessel capacity, cargo weight and volume of stored liquids and complete accurate assessments.
- Advised clients on proper and safe transport methods for specialized cargo and monitored controls implementation.
- Documented shipment details to provide information regarding cargo contents, handling measures and incidents to internal teams, regulatory representatives or clients.
- Reviewed work orders or schedules to determine operations or procedures.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
OPERATION, PRODUCTION, ADMIN
Nan Muhibah Enterprise
SERI KEMBANGAN, SELANGOR
01.2017 - 06.2021
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
- Sorted and organized materials such as physical files, tracking spreadsheets and reports.
- Answered incoming telephone calls, took down messages and provided information.
- Upheld strict security procedures to maintain data confidentiality.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
CLERK
JEFFRY WELD ENTERPRISE (Subcontractor)
KLANG, Selangor
09.2017 - 05.2018
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
Education
High School Diploma -
Unifield International College Under (UTM)
MELAKA 01.2014 - 01.2017
High School Diploma -
SMK TELOK GADONG
KLANG 01.2009 - 12.2013
Skills
Teamwork
Reading comprehension
Collaboration
Basic math
Verbal and written communication
Clerical
Microsoft Office
SAP systems
Basic AutoCard
Timeline
CLERK/Weighbridge Operator
FGV IFFCO SDN BHD
08.2018 - Current
CLERK
JEFFRY WELD ENTERPRISE (Subcontractor)
09.2017 - 05.2018
OPERATION, PRODUCTION, ADMIN
Nan Muhibah Enterprise
01.2017 - 06.2021
High School Diploma -
Unifield International College Under (UTM)
01.2014 - 01.2017
High School Diploma -
SMK TELOK GADONG
01.2009 - 12.2013