See Cheng Wong
Merchant Success Executive
Kuala Lumpur,Petaling Jaya
Summary
Goal-oriented executive with distinguished experience in medical sales and e-commerce industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
5
5
years of professional experience
5
5
Languages
Work History
Merchant Success Associate
Shopline(M) Sdn Bhd
04.2022 - Current
- Serve as point of contact between customer and technical team to solve the issues facing by customers
- Reduce the time and resources spent on conducting training by implementing self onboarding process
- Elevate customer engagement rate by 10% by utilizing e-mail marketing and promotion campaigns
- Prepare and update learning materials(education hub, video tutorial etc.)
- Performed regular competitor analysis to stay informed about industry trends and adjust strategies accordingly.
- Utilized excellent communication skills to resolve customer complaints promptly and professionally.
- Spearheaded initiatives aimed at enhancing store layout for optimal customer flow and product visibility.
Business Development Executive(Contract)
Fusionex Sdn Bhd
08.2021 - 04.2022
- Planning and executing project for Sorella mobile application
- Support and implement MATRADE project
- Attend meetings and client calls to discuss on project operational aspect
- Facilitate conferences, meeting and related workshop for MGTC, ASEANTA and PIKOM.
- Created compelling proposals that demonstrated the unique value of our products/services while addressing client needs and expectations.
Sales Executive
Olympus (M) Sdn Bhd
Petaling Jaya, Selangor
01.2020 - 08.2021
- Attain maximum sales growth, marketing share dollar return on responsible services line in assign territory
- Improve sales tracking efficiency using Salesforce and SAP
- Achieved 100% sales target for every fiscal year
- Assist in marketing strategy planning to ensure smooth delivery of events and workshops conferences.
- Expanded market share with strategic territory planning and targeted prospecting.
- Conducted comprehensive market research to identify emerging trends and adjust sales approach accordingly.
Product Specialist
Medic Pro Healthcare Sdn Bhd
Petaling Jaya, Selangor
10.2018 - 09.2019
- Attain maximum sales growth, marketing share dollar return on responsible product line in assign territory
- Over achieved quarterly sales by 30% in average
- Improve sales efficiency through daily use of spreadsheets
- Attain latest product knowledge to prepare for new product launch.
- Leveraged data-driven insights to inform continuous improvement of existing products and features.
- Successfully drove adoption rates of new products among existing clients by showcasing added value and benefits over previous offerings.
Education
Bachelor of Science(Hons) Biotechnology - undefined
Universiti Tunku Abdul Rahman
Foundation in Science - undefined
Universiti Tunku Abdul Rahamn
Master of Business Administration - undefined
UNITAR International University
Skills
Pricing strategy
undefinedWebsites
Accomplishments
- Achieve given sales target by 130%
- Assist healthcare professionals to conduct efficient diagnosis and treatment
- Manage both key accounts and non-key accounts to maintain strong relationships
- Upsell and cross sell additional services to existing clients
- Increase customer retention every month by 10% through renewal program
- Lead the team and plan for workshops
Extracurricular Activities
Digital Marketing Quantum Degree Google Analytics for Beginners Japanese Language(Intermediate level) Introduction to Psychology Brand Management: Aligning Business, Brand and Behaviour
Timeline
Merchant Success Associate
Shopline(M) Sdn Bhd
04.2022 - Current
Business Development Executive(Contract)
Fusionex Sdn Bhd
08.2021 - 04.2022
Sales Executive
Olympus (M) Sdn Bhd
01.2020 - 08.2021
Product Specialist
Medic Pro Healthcare Sdn Bhd
10.2018 - 09.2019
Bachelor of Science(Hons) Biotechnology - undefined
Universiti Tunku Abdul Rahman
Foundation in Science - undefined
Universiti Tunku Abdul Rahamn
Master of Business Administration - undefined
UNITAR International University
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