Sebastian Edwin
Petaling Jaya
Summary
Dynamic and adaptable professional with over 5 years of leadership experience in fast-paced operational environments. Expertise in team leadership, workflow optimization, and delivering exceptional service, consistently driving results that enhance organizational efficiency. Holds a Bachelor's degree in Engineering Management, recognized for academic excellence with placement on the Dean's List. Prepared to leverage strong organizational, problem-solving, and interpersonal skills to contribute effectively within a progressive corporate setting.
Overview
6
6
years of professional experience
Work History
Restaurant Supervisor
Coliseum Cafe & Grill Room
01.2022 - Current
- Maintained a high standard of customer service and satisfaction by monitoring wait-staff performance.
- Coordinated and scheduled staff shifts to ensure restaurant operations are running smoothly.
- Monitored daily business operations and sales performance to ensure goals are met.
- Ensured compliance with sanitation, safety, and health regulations in the restaurant.
- Investigated and resolved customer complaints in a timely and effective manner.
- Collaborated with kitchen staff and other restaurant personnel to ensure a quality dining experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Hired, trained and mentored staff to meet and exceed high quality standards.
Waiter
Coliseum Cafe & Grill Room
01.2020 - 01.2022
- Developed strong interpersonal skills while engaging with customers and other staff members in a fast-paced restaurant environment.
- Demonstrated excellent customer service skills while working as a waiter at Coliseum Cafe & Grill Room Plaza 33 for over two years.
- Proficient in taking orders and delivering food quickly and accurately.
- Gained extensive knowledge of menu items, specials, and pricing structures.
- Regularly provided excellent feedback from customers regarding the quality of service.
- Demonstrated ability to handle high-pressure situations while maintaining a professional demeanor.
- Served guests with a friendly, welcoming attitude and a smile on my face.
Education
Bachelor - Engineering Management
City University Malaysia
Petaling Jaya12.2024
Foundation - Business
City University Malaysia
Petaling Jaya10.2021
High School Diploma -
SMK Sri Utama
Petaling Jaya12.2019
Skills
- Teamwork
- Time management
- Communication
- Adaptability
- Work ethic
- Supervising
- Customer service
- Problem-solving
- Organization
- Leadership
- Project Management
- Sales operations
- Conflict resolution
Languages
English
Bahasa Melayu
Timeline
Restaurant Supervisor
Coliseum Cafe & Grill Room
01.2022 - Current
Waiter
Coliseum Cafe & Grill Room
01.2020 - 01.2022
Bachelor - Engineering Management
City University Malaysia
Foundation - Business
City University Malaysia
High School Diploma -
SMK Sri Utama
Relevant Coursework
- Engineering Project Management
- Operations Management
- Engineering Law
- Financial Management
- Organizational Behavior
- Strategic Management
- Business Statistics
- Management Accounting
- Manufacturing Process
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