Sean Ng Wen Shen

Managed end-to-end warehouse and production operations for an FMCG food-manufacturing facility, coordinating schedules, inventory and a 14-person team to meet customer orders while maintaining food-safety compliance.

• Coordinated daily production schedules and warehouse activities, supervising 14 staff to ensure timely order fulfillment.
• Maintained inventory accuracy through cycle counts and stock reconciliations; managed raw-material availability by liaising with Procurement to prevent production disruption.
• Monitored planned vs actual output, investigating variances and applying corrective actions to enhance operational efficiency.
• Supported ISO 22000, MS 1480, MS 1514 and ISO/TS 22002-1 compliance; led closure of minor NCRs and prepared documentation for Organic certification audits.
• Collaborated with QA, Sales and HR to align production capacity with demand and manpower planning; managed shift rostering including night shifts during peaks.
• Implemented process improvements to streamline workflows, optimizing delivery schedules and enhancing overall productivity.

Managed plant operations at Le Bourne Sdn Bhd to maximize productivity and optimize resource utilization.

• Optimized production schedules to align with demand and minimize downtime.
• Analyzed production data to identify trends and improve processes.
• Implemented quality control measures to uphold product standards and ensure safety compliance.
• Optimized production schedules, reducing downtime and aligning output with demand.
• Implemented process improvements, enhancing operational efficiency.
• Analyzed production data, identifying trends that improved workflow and reduced costs.
• Coordinated with cross-functional teams to execute operational plans effectively.
• Ensured timely delivery of finished goods by collaborating closely with the Commercial team.

Worked as a Quality Assurance Officer at Le Bourne Sdn Bhd, focusing on maintaining product quality and ensuring compliance with industry standards.

• Implemented quality control measures and conducted audits to identify and rectify non-conformities, ensuring compliance with industry standards.
• Collaborated with production teams to resolve quality issues and trained staff on effective quality control practices.
• Managed documentation and quality reports to monitor performance and compliance, and ensured proper labeling and traceability of products.
• Conducted regular inspections and audits to pinpoint non-conformities and suggest improvements.
• Developed quality assurance procedures to enhance product safety and ensure compliance with regulations.
• Collaborated with production teams to address and resolve quality concerns.
• Trained staff on quality control processes, resulting in improved adherence to quality standards.
• Monitored and documented quality performance, ensuring regulatory compliance.

Provided exceptional customer service as Retail Sales Representative at Le Bourne Chocolate Outlet, Langkawi, contributing to improved customer satisfaction and loyalty.

• Engaged customers through effective sales strategies and extensive product knowledge, resulting in increased sales opportunities.
• Maintained inventory and ensured well-presented store environment, supporting seamless shopping experience.
• Assisted customers with selecting products and provided detailed information.
• Participated in stock management to ensure product availability.
• Enhanced store presentation through visual merchandising.
• Engaged in upselling and cross-selling to increase sales.
• Addressed customer inquiries and feedback professionally and promptly.

Oversaw production operations, ensuring the timely delivery of quality products.

• Coordinated activities to meet customer deadlines and implemented process enhancements.
• Led a production team, ensuring compliance with safety standards and ISO requirements.
• Managed hygienic controls and monitored resources and equipment for optimal workflow.
• Supervised and coordinated production activities, achieving customer deadlines consistently.
• Managed change initiatives that improved production processes.
• Led a team of production staff, ensuring safety and quality standards were met.

Operated and maintained wastewater treatment systems to ensure environmental compliance and operational reliability.

• Performed troubleshooting and preventative maintenance to reduce failures and support production needs.
• Monitored treatment system performance and ensured compliance with environmental regulations.
• Conducted routine inspections and preventive maintenance to enhance system reliability.
• Collaborated with production teams to optimise water usage and minimize effluent output.
• Troubleshot operational issues and implemented corrective actions to restore and maintain system performance.
• Assisted in testing and implementing process upgrades to improve treatment efficiency.