Seah Lai Moon
Business Analyst / Client Services / Relationship Manager
Summary
Experienced professional with over 12 years in sales, client services, and business analysis within the banking and financial services sector.
Known for enhancing operational efficiency and supporting decision-making processes through detailed analysis and product knowledge. Highly collaborative team member focused on achieving results and adapting to dynamic business needs. Track record of collaborating with cross-functional teams to achieve project goals and enhance operational performance.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Client Services Associate
HANSARD GLOBAL PLC
09.2023 - 11.2024
- Resolved customer and adviser queries.
- Supported procedural reviews and updates.
- Ensured timely completion of administrative tasks.
Manager, Functional Business Analyst (6 Months Contract)
AMBANK (M) BERHAD
07.2022 - 12.2022
- Interacts with business stakeholders to understand and solves business problems.
- Produce requirement specifications and outline solution design, incorporating change requests and finalization of requirement.
- Supported system enhancements.
Manager, Business Analytics & Infrastructure
AMBANK (M) BERHAD
09.2018 - 11.2021
- Interacts with business stakeholders to understand and solves business problems.
- Act as a system administrator and provide post-implementation support.
- Conduct on-going training and executed UAT activities.
Consultant
SPRING PROFESSIONAL (M) SDN BHD
08.2018 - 08.2018
- Business development and recruitment solutions.
- Provide career coaching and industry advice.
Account Manager
ALLIANCE BANK (M) BERHAD
08.2014 - 07.2018
- Responsible for overall business development on SME loan and deposit products
- Providing financial solutions to customer and cross-sold banking products.
- Preparation of credit applications involving in-depth analysis of customer's financial standing, industry review, business outlook, risks and opportunities.
Team Manager
OCBC BANK (M) BERHAD
11.2013 - 07.2014
- Department: OCBC Consumer Financial Services - iQ@Work
- Lead a team of personal financial managers to achieve sales target.
- Conducted corporate presentations and managed client relationships.
Personal Financial Manager
OCBC BANK (M) BERHAD
11.2010 - 10.2013
- Department: OCBC Consumer Financial Services - iQ@Work
- Promoted financial products and provided advisory services.
Bancassurance Sales Executive
PUBLIC BANK BERHAD
06.2010 - 11.2010
- Sold bancassurance products and provided financial advisory services.
Education
Bachelor's Degree - Marketing
University Tunku Abdul Rahman
Skills
Microsoft Word
Interpersonal Traits
- Self-motivated team player. Proven initiative and ability to work with minimal supervision.
- Proactive, enthusiastic, analytical, details, willing to learn and hardworking.
- Capable of identifying, evaluating, and proposing innovative approaches to resolve service problems and improve business performance.
- Able to accept criticisms and advices from other people.
Personal Particulars
Age 37, Female, Date of Birth: 31/01/88, Married, Malaysian
Job References
1. Ms. Au Yong Geok Peng
VP, Business Analytics & Infrastructure, Former supervisor at Ambank (M) Berhad
Mobile: +6016-266 5529
2. Mr. Chong Kwong Yau
Senior VP, Regional Sales Director Enterprise Banking, Former supervisor at Alliance Bank (M) Berhad
Mobile: +6016-355 5268
Timeline
Client Services Associate
HANSARD GLOBAL PLC
09.2023 - 11.2024
Manager, Functional Business Analyst (6 Months Contract)
AMBANK (M) BERHAD
07.2022 - 12.2022
Manager, Business Analytics & Infrastructure
AMBANK (M) BERHAD
09.2018 - 11.2021
Consultant
SPRING PROFESSIONAL (M) SDN BHD
08.2018 - 08.2018
Account Manager
ALLIANCE BANK (M) BERHAD
08.2014 - 07.2018
Team Manager
OCBC BANK (M) BERHAD
11.2013 - 07.2014
Personal Financial Manager
OCBC BANK (M) BERHAD
11.2010 - 10.2013
Bancassurance Sales Executive
PUBLIC BANK BERHAD
06.2010 - 11.2010
Bachelor's Degree - Marketing
University Tunku Abdul Rahman
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