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WONG SIEW CHIANG
PA TO DIRECTOR, HR MANAGEMENT, ADMIN MANAGER
Mount Austin, Johor Bahru
Summary
Innovative and strategic HR executive with over 10 years of forward-thinking personnel leadership experience. Personable and perceptive champion of corporate and team member success, known for impeccable ethics and business sense. Recognized for recruiting and hiring top talent, delivering expert staffing support to management, and mobilizing engaged and loyal corporate business units.
Overview
2025
2025
years of professional experience
2024
2024
years of post-secondary education
Work History
HR Executive
Akademi Memandu Permas Jaya Sdn Bhd
05.2024 - Current
- Oversaw payroll processing, ensuring accurate payments while adhering to strict deadlines for submission.
- Negotiated favorable contracts with vendors, resulting in cost savings on various HR services and products.
- Facilitated open communication channels between employees and management to promote a positive workplace culture.
- Streamlined HR processes by implementing efficient workflows and reducing paperwork.
- Developed comprehensive onboarding programs to ensure new employees'' smooth transition into the organization.
- Implemented successful training programs, enhancing employee skills and productivity levels across the organization.
- Increased talent pool by implementing effective recruitment strategies, including targeted job postings and networking events.
- Conducted thorough employee evaluations to identify areas for improvement, providing constructive feedback and guidance for growth opportunities.
- Ensured compliance with labor laws and regulations by staying current on industry best practices and updating policies accordingly.
- Managed complex employee relations issues, conducting investigations and resolving conflicts fairly and efficiently.
- Maintained up-to-date knowledge of employment laws, proactively investigating potential liabilities or risks within the organization.
- Collaborated with department heads to develop strategic staffing plans that meet organizational needs both short-term and longterm.
- Led performance management initiatives, setting clear expectations for employees and regularly monitoring progress towards goals.
- Managed employee recognition programs, celebrating individual and team accomplishments to encourage continued excellence in performance.
- Researched and analyzed human resources trends and best practices to drive corporate policy changes and optimize business performance.
- Enhanced employee satisfaction through the development of comprehensive benefits packages and wellness programs.
- Improved workforce diversity with targeted recruitment initiatives for underrepresented groups.
- Reduced turnover rates by creating a supportive work environment and addressing employee concerns promptly.
- Stimulated employee engagement, loyalty, and commitment to values and culture of company, resulting 85% retention rate increase.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Directed hiring and onboarding programs for new employees.
- Educated employees on company policy and kept employee handbook current.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Managed other Admin, Instructor,Runner,HOD Dept. staff and oversaw completion of tasks and initiatives.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
- Structured compensation and benefits according to market conditions and budget demands.
- REASON FOR LEAVING: I truly value the opportunities and experiences I have gained at my current company. Recently, the management decided to transfer me to a different branch in Kangkar Pulai. Unfortunately, due to personal and logistical constraints, I am unable to accommodate this relocation. After careful consideration, I have decided to pursue new opportunities that align with my current circumstances and allow me to contribute effectively without relocation challenges.
Recruitment Consultant
Hirehub Management Sdn Bhd
2 2024 - 04.2024
- Collaborate with clients to thoroughly understand their hiring needs and develop customized recruitment strategies, resulting in successful placements and high client satisfaction
- Utilize various channels, including job boards, social media, networking events, and referrals, to source and attract high-quality candidates, ensuring a diverse pool of talent
- Screen resumes and conduct comprehensive interviews to assess candidates' skills, experience, and cultural fit, ensuring the selection of top talent for client organizations
- Manage the end-to-end candidate selection process, including scheduling interviews, collecting feedback, and extending job offers, ensuring a seamless and efficient recruitment experience
- Cultivate and maintain strong relationships with clients and candidates, providing ongoing support and guidance throughout the recruitment process
- Offer valuable guidance and assistance to candidates, including resume writing tips, interview preparation, and career advice, enhancing their chances of success in the job market
- Stay updated on industry trends and best practices in recruitment, continuously improving service delivery and exceeding client expectations
- Maintain clear and concise communication with both clients and candidates, avoiding jargon and ensuring a thorough understanding of expectations and requirements
- Diligently proofread all official documentation and materials, ensuring accuracy and professionalism in all communications
- Successfully manage and maintain the Project of Casual Worker Arrangement, ensuring compliance with relevant labor laws and regulations
- Conducted comprehensive candidate screenings to assess skills, experience, and fit for specific roles.
- Built strong relationships with clients through regular communication and understanding their unique needs.
- REASON FOR LEAVING: Achieved the KPI without paying the commission and management issue
Personal Assistant to Director cum HR and Admin Executive
Imm Smart Service
01.2021 - 06.2023
- In this role, she is mainly responsible for personal assistant tasks to Director, HR tasks is to support the immigration part
- Provided comprehensive support to the Director and HR/Admin responsibilities, effectively managing immigration procedures and guiding clients through the required documentation process
- Prepared detailed travel schedules and itineraries, ensuring smooth and efficient travel arrangements for the team
- Assisted with visa requirements, facilitating timely and accurate completion of necessary paperwork
- Managed extensive telephone duties, screening calls and scheduling meetings for the Director, maintaining professionalism and confidentiality
- Administered expenses and assisted visiting MDs with diary management, transportation arrangements, and access to buildings
- Addressed issues and handled ad-hoc queries promptly and efficiently, demonstrating strong problem-solving skills
- Maintained organized electronic and paper filing systems, ensuring easy retrieval of documents and information
- Produced accurate and well-formatted correspondence, reports, and meeting minutes, showcasing strong typing and communication skills
- Acted as the first point of contact and key liaison for the office, providing excellent customer service and representing the company in a professional manner
- Managed general administration tasks and handled confidential and sensitive information with utmost discretion
- Monitored email boxes, promptly responding to inquiries and ensuring timely communication with internal and external stakeholders
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- REASON FOR LEAVING: Company decided to relocate to KL
Personal Assistant to Director & CEO cum Office Manager
Ta Ann Companies
01.2005 - 02.2020
- Company Overview: Ta Ann is a public listed company in Sibu
- Provided strategic administrative and development support as the dedicated Office Administrator for Ta Ann Companies, a leading industry company in Sibu
- Administered payroll for employees, ensuring accurate and timely processing of salaries and benefits
- Oversaw the maintenance of office equipment and supplies, ensuring smooth functioning of the facility and minimizing downtime
- Coordinated company meetings, appointments, and interviews, managing calendars for multiple staff members and ensuring efficient scheduling
- Created agendas and recorded minutes for meetings, ensuring accurate documentation and follow-up on action items
- Implemented efficient systems for managing and organizing company files and documents, improving accessibility and productivity
- Maintained clear and effective communication with internal and external stakeholders, facilitating smooth coordination and collaboration
- Diligently proofread all official correspondence and documentation, ensuring accuracy and professionalism in all communications
- Ta Ann is a public listed company in Sibu
Admin Clerk cum Account Assistant
Poly Mortgage and Load Sdn Bhd
01.2004 - 05.2005
- Managed correspondence, filing systems, and calendar plans for a fast-paced mortgage and loan company, ensuring efficient office operations
- Implemented policy and procedure changes that improved employee productivity and customer satisfaction
- Oversaw finances, expenses, and payments, maintaining accurate and up-to-date records
- Managed office supplies and coordinated orders from reliable vendors, ensuring smooth workflow and uninterrupted operations
- Assisted in payroll management and data entry using UBS software, ensuring accurate and timely processing of employee salaries
- Maintained clear and concise documentation, facilitating ease of understanding and seamless knowledge transfer between team members
- Implemented efficient filing systems and organized office documents, improving accessibility and reducing search time
- Diligently proofread all official correspondence and reports, ensuring they were free from errors and conveyed the intended message accurately
Education
DIPLOMA - EFFECTIVE HUMAN RESOURCE ADMINISTRATION
ALISON INSTITUTION (CPD ERTIFIED)
ONLINE SCHOOL12-2022
PRATICAL ENGLISH PROGRAMME - ELEMENTARY
CADAS BUSINESS SCHOOL
01.2003 - 01.2004
SPM - undefined
SECONDARY SCHOOL
Skills
Interpersonal Communication
Interests
Jogging
Timeline
HR Executive
Akademi Memandu Permas Jaya Sdn Bhd
05.2024 - Current
Personal Assistant to Director cum HR and Admin Executive
Imm Smart Service
01.2021 - 06.2023
Personal Assistant to Director & CEO cum Office Manager
Ta Ann Companies
01.2005 - 02.2020
Admin Clerk cum Account Assistant
Poly Mortgage and Load Sdn Bhd
01.2004 - 05.2005
PRATICAL ENGLISH PROGRAMME - ELEMENTARY
CADAS BUSINESS SCHOOL
01.2003 - 01.2004
SPM - undefined
SECONDARY SCHOOL
Recruitment Consultant
Hirehub Management Sdn Bhd
2 2024 - 04.2024
DIPLOMA - EFFECTIVE HUMAN RESOURCE ADMINISTRATION
ALISON INSTITUTION (CPD ERTIFIED)
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