Sawittree Kaewjitngam

Managed all service-related inquiries as main point of contact for customer calls and correspondence. Processed requests and updated FIS with relevant shipment details promptly. Coordinated arrangements for on-carriage, container releases, and special equipment efficiently. Verified transport exceptions while issuing billing for additional costs accurately. Handled revenue disputes and managed re-export as well as return shipments effectively. Promoted continuous improvement in import efficiency through proactive measures. Ensured adherence to standard procedures while developing expertise in service processes. Completed required HIP training on schedule to maintain compliance.

Ensured accurate content review and classification based on TikTok Ads policies. Partnered with cross-functional teams to facilitate efficient task execution. Recognized and communicated emerging risks while enhancing existing processes at scale. Conducted data entry tasks while expanding expertise in TikTok Ads guidelines.

Product Data Operations Analyst

Fostered a positive online environment by managing and reviewing digital content, ensuring accuracy and empathy in all user interactions. Enhanced user experience by efficiently resolving inquiries and maintaining compliance with client policies. Consistently achieved productivity and quality targets through strict adherence to established guidelines and standards.

Developer Operations Analyst

Handled core workflows related to apps and developers, including appeals, compliance regulation, and proactive vetting. Supported operational tasks such as sorting user data reports, managing case queues, and providing assistance for new products and services. Reviewed complex issues, analyzed developer information, and took appropriate enforcement actions with high accuracy while meeting tight deadlines and maintaining workflow efficiency.

Digital Data Reviewer

Performed website content management and customer service tasks while ensuring compliance with audit processes. Collaborated with Subject Matter Experts on quality evaluation and data reporting for performance assessments. Supported team operations by assisting in report preparation, addressing technical inquiries, and maintaining smooth communication with both team members and clients.

Ensured accurate decision-making by applying client policies according to defined procedures. Collaborated with internal and client teams to facilitate effective communication. Identified and implemented workflow improvement opportunities, increasing overall productivity. Provided daily attendance reports to management team, enhancing operational oversight.

Conducted outbound call surveys with Thai customers, offering troubleshooting support and clarifying information. Translated data between Thai and English for team leader, ensuring accurate communication. Maintained and updated call center database by entering information into Salesforce system.