SAUDAH BINTI HAJI KASSIM

• Self-motivated, with a strong sense of personal responsibility.
• Good communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked flexible hours across night, weekend, and holiday shifts.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Strengthened communication skills through regular interactions with others.
• Paid attention to detail while completing assignments.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Organized and detail-oriented with a strong work ethic.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Increased customer retention rates by implementing customer feedback into actionable improvements.
• Maintained high safety standards to ensure secure workplace for all employees and visitors.
• Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
• Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
• Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.

#ACCEPT AND PROCESS TRANSACTIONS (DEPOSITS, WITHDRAWAL, REMITTANCES, ASNB AND ANY OTHER PRODUCTS LAUNCHED NY THE BANK) IN A TIMELY ACCURATE MANNER.

#COMPLY WITH STAFF ROTATION GUIDELINES THROUGH ONTER-BRANCH/REGION TRANSFER AS A PART OF OPERATIONAL RISK MITIGATION

#MAINTAIN CONFIDENTIALY OF CUSTOMER AND BANK INFORMATION IN A RESPONSIBLE MANNER.

#OBSERVE AND COMPLY WITH THE BANK CODE OF CINDUCT AND ETHICS.

#KEEP CLEAN , ORGANIZED WORK AREA AND MAINTAIN A PROFESSIONAL APPEARANCE.

#CARRY OUT OTHER DUTIES AS ASSIGNED PERIODICALLY.

#ATTEND ALL TRAININGS AS APLLICABLE INCLUDING E-LEARNING AND WORKDAY.

#FILLING OF REPORTS

#PROCESS CUSTOMER INTERACTION / CASH HANDLING / TRANSACTION PROCESSING AND SALES EXPERIENCE.