Sau Chin Chang
Principal Engineer, Supplier Quality
Bukit Mertajam, Penang,07
Summary
Dynamic Principal Engineer with a proven track record at ON Semiconductor, enhancing supplier quality through effective VDA 6.3 audits and lean Six Sigma methodologies. Excelled in fostering long-term partnerships and driving continuous improvement, leveraging strong problem-solving skills and Japanese language proficiency. Achieved significant quality uplifts, demonstrating exceptional leadership and communication abilities.
Overview
17
17
years of professional experience
Work History
Principal Engineer, Supplier Quality
ON Semiconductor (Malaysia) Sdn. Bhd.
Bayan Lepas, Penang
01.2021 - Current
- Conducted root cause analysis of recurring quality issues and implemented effective countermeasures in collaboration with affected suppliers.
- Improved supplier performance by conducting comprehensive VDA 6.3 audits and implementing corrective actions.
- Facilitated continuous improvement initiatives with key suppliers, driving overall quality enhancements.
- Traveled to assigned supplier facilities to facilitate the root cause investigation and verify CAPA implementation effectiveness.
- Coordinated corrective action plans for underperforming suppliers, guiding them towards meeting established targets consistently.
- Promoted a culture of continuous improvement within the organization by sharing best practices derived from successful supplier engagements.
- Managed relationships with key suppliers, fostering long-term partnerships that benefited both parties involved.
- Coordinated the customer audit at the supplier site. Follow up on the audit findings and ensure a timely response from the supplier.
- Ensure effective communication with Customer Quality Engineering and the customer in resolving supplier issues to minimize production interruptions at the customer site.
Section Head, Supplier Quality Engineer
Semtech Semiconductor (Malaysia) Sdn. Bhd.
Bayan Lepas, Penang
07.2015 - 12.2020
- Communicate requests to assure expedient and reliable corrective action from the suppliers if a problem or failure occurs that is relevant to the supplier's processing issue.
- Resolving customer complaints and supplier excursion issues by pursuing a deep investigation and robust CAPA to prevent recurrence. Perform routine audits/qualifications of suppliers to ensure suppliers align with the company's quality expectations and continuously improve the process to mitigate potential risks as early as possible.
- Coordinate and support the customer audit at the supplier site, including the pre-audit preparation work among the team (Business Unit and team members from different departments).
- Conduct Supplier Quality rating to evaluate the quality performance for each supplier from time to time.
- Coordinate and assess the potential risk of the new process flow at the supplier site. Mitigate the risk (Quality, cycle time, and technical) before the new flow release for mass production.
- Assisted Business Unit QA Manager in quality discussions with the China customer and was able to convey the explanation of the quality issue in Mandarin.
- Leading the Taiwan and Malaysia SQE (Supplier Quality Engineer) in improving the SQM (Supplier Quality Management) through activities such as audit checklist establishment and BKM (Best known method) gained from the critical quality issue from all suppliers.
Senior Customer Support Engineer
Ibiden Electronic Malaysia Sdn. Bhd.
Penang
11.2010 - 03.2015
- Acted as a liaison between customers and internal teams to ensure seamless handover during escalation or project-related support, ensuring customer satisfaction at all times.
- Managed critical incidents effectively by coordinating with relevant stakeholders (Japan and local representative) and providing timely updates to affected customers.
- Coordinated the customer's new product development requirements with the internal product development team and aligned the company's strategy. This includes a new product capacity study, as well as the necessity of capacity expansion for future ramping up.
- Coordinating Contractor Assembler customer support in China for both commercial and quality issues. This includes guiding China on-site supporting members on issue handling, customer requests, third-party hub management, and also providing relevant training for knowledge and skill improvement.
Supplier Quality Engineer
Integrated Device Technology (Malaysia) Sdn. Bhd.
Bayan Lepas, Penang
09.2009 - 10.2010
- Perform subcontractor/supplier routine audit to drive them to improve the gap between the subcontractor and company requirements. Experience in performing on-site audit to the Asia Region subcontractor and supplier for direct and indirect material.
- Communicate requests and assure expedient, reliable corrective action from the supplier/subcontractor if a problem or failure occurs that is relevant to the Supplier/Subcontractor's product. This includes working closely with Supply Chain engineering and process engineering, as appropriate.
- Perform subcontractor and supplier periodic quality rating assessment to drive the supplier towards improving their quality in order to fulfill the company's requirement.
- Maintain amiable relationships with suppliers through difficult quality control issues, supporting healthy business interactions.
- Support internal audits (e.g., ISO9001, Military Audit) as well as customer audits (e.g., Emerson, Sony).
Senior Customer Quality Engineer
Unisem (Malaysia) Sdn.Bhd.
Simpang, Perak
05.2007 - 08.2009
- Improved customer satisfaction by addressing and resolving quality issues in a timely manner. Received a compliment from a customer for resolving the critical issue that has been happening continuously for the past 5 years. (Working history with this customer account was about 2 years upon joining Unisem).
- Contributed to root cause analysis to determine the core reason for failures and errors.
- Streamlined communication with cross-functional teams to ensure consistent product quality standards.
- Implemented preventive measures based on lessons learned from past failures, proactively addressing potential risks before they could manifest into customer-facing issues.
- Contributed to company-wide continuous improvement initiatives by sharing best practices and collaborating with colleagues on cross-functional projects aimed at improving overall product quality levels.
Education
MBA - General MBA
University Globalnxt
Kuala Lumpur, Malaysia 04.2024 - 04.2024
Bachelor of Science - Manufacturing With Management
University Science of Malaysia
Penang, Malaysia 07.2024 - 07.2024
Skills
8D Problem Solving Skills
IBGA/ IeBGA Image Sensor manufacturing processes
QFN & PQFN (With Cu Clip) Packaging Manufacturing processes
VDA 63 Process Audit
TS16949 & ISO9001 Process Audit
Lean Six Sigma (Green Belt)
SPC
Languages
English
Advanced
C1
Malay
Advanced
C1
Chinese (Mandarin)
Advanced
C1
Japanese
Intermediate
B1
Accomplishments
- Received compliment from customer on resolving the critical issue which happened continuously since last 5 years. (Working history with this customer account was about 2 years upon joining Unisem)
- Improved the supplier with poor quality performance to zero customer complaints.
- Received customer's compliment for providing good and fast support during material shortage period after 9 months of handling this customer account
Timeline
Bachelor of Science - Manufacturing With Management
University Science of Malaysia
07.2024 - 07.2024
MBA - General MBA
University Globalnxt
04.2024 - 04.2024
Principal Engineer, Supplier Quality
ON Semiconductor (Malaysia) Sdn. Bhd.
01.2021 - Current
Section Head, Supplier Quality Engineer
Semtech Semiconductor (Malaysia) Sdn. Bhd.
07.2015 - 12.2020
Senior Customer Support Engineer
Ibiden Electronic Malaysia Sdn. Bhd.
11.2010 - 03.2015
Supplier Quality Engineer
Integrated Device Technology (Malaysia) Sdn. Bhd.
09.2009 - 10.2010
Senior Customer Quality Engineer
Unisem (Malaysia) Sdn.Bhd.
05.2007 - 08.2009
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