Satrina Rome
Customer Service
Kota Kinabalu, Sabah
Summary
Dynamic customer service professional with proven leadership qualities at Borneo Art Park. Recognized for enhancing customer loyalty and achieving performance targets through effective problem-solving and teamwork. Skilled in cleaning and sanitizing, I excel in high-pressure environments, ensuring operational continuity and quality service delivery.
Experienced with teamwork, communication, and adaptability. Utilizes these skills to support team goals and ensure smooth operations. Track record of contributing to efficient and harmonious work environments.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Borneo Art Park
05.2023 - 09.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Developed and managed relationships with customers to increase customer loyalty.
General Worker
Cleaning Enterprise
11.2023 - 01.2025
- Reduced waste by implementing effective cost-saving measures throughout the workplace.
- Facilitated smooth handover between shifts through clear communication and documentation practices, ensuring continuity of operations without disruptions.
- Provided support during peak hours, ensuring timely completion of tasks without sacrificing quality of work.
Education
Sijil Peperiksaan Malaysia -
SMK Taman Ria
Tuaran, Sabah, Malaysia 04.2001 -
Skills
Leadership qualities
Goal setting and achievement
Teamwork and collaboration
Willingness to learn
Problem-solving
Cleaning and sanitizing
Timeline
General Worker
Cleaning Enterprise
11.2023 - 01.2025
Customer Service Cashier
Borneo Art Park
05.2023 - 09.2023
Sijil Peperiksaan Malaysia -
SMK Taman Ria
04.2001 -
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