Summary
Overview
Work History
Education
Skills
Personal Information
Accomplishments
Additional Information
Software
Hobbies and Interests
References
Timeline
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Satiya Seelan Marippan

Satiya Seelan Marippan

Duty Manager/Front Office
Ampang

Summary

Dedicated Supervisor with a strong background in tourism and hospitality. Recognized for guiding teams to boost performance and exceed expectations. An effective problem-solver with excellent conflict resolution skills, focused on process improvement and inventory control. A creative leader skilled in design and planning, adept at teaching best practices. Committed to streamlining operations, reducing costs, and enhancing organizational efficiency through independent decision-making and sound judgment.

Overview

2025
2025
years of professional experience
2010
2010
years of post-secondary education
4
4
Languages

Work History

Duty Manager (Front Office)

Hilton
1 2020 - Current
  • Responded to guest emails frequently, addressing concerns such as complaints, deposit inquiries, pre-arrangements for rooms according to guest requests—including decorations—and transport arrangements, all while maintaining a friendly and professional demeanor.
  • Trained employees in essential job functions, enhancing overall team performance and service quality.
  • Developed and maintained strong relationships with customers to increase loyalty, trust, and satisfaction.
  • Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
  • Supervised and coordinated the team, providing guidance and support to maximize performance.
  • Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained.
  • Initiated plans to enhance customer relations, quality standards, and service efficiency.
  • Served as the primary point of contact for VIP guests, ensuring personalized service and exceptional experiences throughout their stay.
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Upsell Champion (2022-2023): Led the team in upselling initiatives by monitoring daily metrics, driving targets, and conducting training sessions to enhance revenue generation.
  • Current Enrollment Champion (2023-Present): Track daily enrollment by team members and motivate them to achieve monthly and year-to-date targets, fostering a culture of excellence and accountability.

Duty Manager (Front Office)

Intercontinental
04.2018 - 12.2019

Room Controller (Front Office)

Intercontinental
04.2017 - 04.2018
  • Assign top VIP rooms 1-2 days in advance, or earlier depending on the situation.
  • Plan for next day’s arrivals as a daily process.
  • Provide backup for reception; assist when needed.
  • Handle daily cashiering responsibilities.
  • Manage group arrival room assignments and follow up with housekeeping for room readiness on the day of arrival.
  • Maintain close coordination with housekeeping to ensure room readiness.
  • Follow up with engineering regarding out-of-order (OOO) rooms.
  • Handle minor complaints in the absence of the Duty Manager.

Room Controller (Front Office)

The Ritz-Carlton Hotel
01.2016 - 03.2017

Guest Service Assistance (Front Office)

The Ritz-Carlton Hotel
01.2014 - 01.2016

Call Center Agent (MacDonald/Air Asia)

Scicom (MSC) Sdn Bhd
05.2011 - 08.2013

Guest Service Assistance (Front Office)

Bayview Beach Resort
01.2012 - 07.2012

Banquet Waiter

Concorde Hotel
02.2008 - 07.2009

Driver

MSR Transportation
03.2005 - 12.2007

Education

Diploma - Hotel Management

SEGi College Kuala Lumpur

Form 1 - Form 5 - undefined

Sekolah Menengah Kebangsaan Taman Bukit Indah

Skills

  • Decision Making
  • Problem Solving
  • Ambitious
  • Hardworking
  • Responsible
  • Leadership Skills
  • Goal Setting
  • Customer Communication
  • Shift Scheduling
  • Cash Management

Personal Information

  • Age: 37
  • Ethnicity: Indian
  • Date of Birth: 02/02/87
  • Nationality: Malaysian
  • Marital Status: Married

Accomplishments

4th Quarter Five Star Award, The Ritz-Carlton Hotel, Kuala Lumpur, 12/03/15

Additional Information

  • Certified in First Aid and CPR.
  • Fluent in English, Bahasa Malaysia, and Tamil.
  • Available for flexible shifts, including weekends and holidays.

Software

Hilton OnQ System

Hotel Epitome system

Opera Vision 5

Microsoft word & Excell

Hobbies and Interests

In my free time, I enjoy playing football, which not only keeps me active but also fosters teamwork and camaraderie. I also like jogging as it helps me clear my mind and maintain a healthy lifestyle. Meeting friends occasionally allows me to unwind and connect with others, sharing experiences and building lasting relationships. These activities contribute to my overall well-being and balance in life

References

  • Mr. Rizki Triananda
    Director of Rooms, Renaissance Hotel, Johor Bahru
    Phone: +6011 2362 5211
    (Previously at Hilton KL, InterContinental KL, and The Ritz-Carlton KL)
  • Ms. Baity Arshad
    Director of Rooms, DoubleTree by Hilton, Shah Alam
    Phone: +6012 686 9557
    (Previously at Hilton KL)
  • Ms. Adrienna Yew
    Operations Manager, DoubleTree by Hilton, Shah Alam
    Phone: +6019 574 1134
    (Previously at Hilton KL)

Timeline

Duty Manager (Front Office)

Intercontinental
04.2018 - 12.2019

Room Controller (Front Office)

Intercontinental
04.2017 - 04.2018

Room Controller (Front Office)

The Ritz-Carlton Hotel
01.2016 - 03.2017

Guest Service Assistance (Front Office)

The Ritz-Carlton Hotel
01.2014 - 01.2016

Guest Service Assistance (Front Office)

Bayview Beach Resort
01.2012 - 07.2012

Call Center Agent (MacDonald/Air Asia)

Scicom (MSC) Sdn Bhd
05.2011 - 08.2013

Banquet Waiter

Concorde Hotel
02.2008 - 07.2009

Driver

MSR Transportation
03.2005 - 12.2007

Form 1 - Form 5 - undefined

Sekolah Menengah Kebangsaan Taman Bukit Indah

Duty Manager (Front Office)

Hilton
1 2020 - Current

Diploma - Hotel Management

SEGi College Kuala Lumpur
Satiya Seelan MarippanDuty Manager/Front Office