Productive Administrative Executive with 7-year track record in data management, customer relations and complex problem-solving. Oversees manufacturing operations and handles all administrative needs with efficiency and professionalism. Advanced skills in Microsoft Word and Microsoft Excel.
Overview
35
35
years of professional experience
Work History
Chief Clerk
Eurowide Plantations
06.2024 - 12.2024
Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Maintained filing system and organized customer documents for easy retrieval of information.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Input data into spreadsheets and databases.
Compiled and analyzed data to produce reports.
Informed and supported business leaders through consistent communication and administrative support duties.
Monitored and tracked budgets and expenses.
Admin Executive
Gannat Enterprise
01.2018 - 08.2023
Provided comprehensive support to Operations Manager by efficiently managing daily administrative tasks
Prepared and delivered monthly reports, ensuring accuracy and timeliness
Facilitated financial transactions by issuing cheques for approval, maintaining stringent adherence to company protocols
Managed payroll responsibilities with precision and confidentiality, ensuring timely disbursement of salaries
Oversaw petty cash expenditures, maintaining meticulous records to ensure financial accountability
Represented the company in meetings with external stakeholders including customers and government bodies such as EPF, SOCSO, LHDN, JPT, and others, demonstrating professionalism and effective communication skills
Directed and managed the organization's document control process, ensuring all documentation was accurate, up-to-date, and easily accessible for both internal and external stakeholders
Acted as the primary point of contact for all document-related inquiries, providing timely and accurate information to colleagues and clients as needed
Admin & Document Controller
Pilot Constructions Sdn.Bhd
05.2015 - 08.2017
Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.
Provided support for document controls and worked with contract documents.
Coordinated document exchange between departments, contractors, suppliers, and customers.
Checked blueprints and drawings for accuracy and completeness.
Liaised with project teams, vendors and third parties on documentation flow, handover, and project close-out.
Carefully reviewed all documents and reports for completeness and accuracy.
HR And Admin Executive
Ban Cheong Constructions Sdn. Bhd
01.2014 - 04.2015
Managed full-cycle recruitment process, including sourcing candidates, conducting interviews, and making hiring recommendations
Implemented HR policies and procedures to ensure compliance with labor laws and company regulations
Coordinated employee onboarding and orientation programs to promote a positive work culture and increase retention rates
Oversaw payroll processing, benefits administration, and employee relations to maintain a productive and harmonious work environment
Human Resources Executive
Shan Poornam Metals Sdn.Bhd
07.2007 - 08.2011
Conducted training sessions on diversity and inclusion, conflict resolution, and performance management to enhance employee engagement and performance
Drafted HR documents including appointment and offer letters
Managed payroll for 300+ employees across multiple branches using UBS and HRMS systems
Implemented orientation programs and biometric thumb systems for new hires
Led recruitment processes and conducted staff training
Developed Compensation and Benefits guidelines
Oversaw canteen operation and managed medical claims
Ensured compliance with labor laws and prepared statutory reports
Facilitated effective communication between management and staff
Human Resources Officer
UBC Commercial Vehicles (M) Sdn. Bhd
01.2004 - 06.2007
Developed and implemented company-wide talent acquisition strategies to attract top talent and meet hiring goals
Led performance management processes including goal setting, evaluations, and professional development planning for all employees
Oversaw recruitment and hiring processes, including screening candidates, conducting interviews, and making hiring recommendations
Managed employee relations by addressing complaints, conducting investigations, and mediating conflicts as necessary
Developed and implemented HR policies and procedures to ensure compliance with company standards and legal regulations
Administered benefits programs, such as health insurance, retirement plans, and leave policies, to support employee well-being and satisfaction
Conducted training sessions on various HR topics, including sexual harassment prevention, diversity and inclusion, and management best practices
Marketing Executive
Public Packages Sdn. Bhd
04.1990 - 06.2001
Managed and executed successful digital marketing campaigns across various platforms, resulting in a significant increase in website traffic and lead generation
Prepared quotations and communicated with customers to ensure timely delivery of orders
Coordinated with the purchasing department for raw material procurement
Processed purchase orders according to customer specifications, ensuring alignment with production capacity
Collaborated with the Planning Department to meet shipment deadlines and customer requirements
Ensured orders reached customers within specified timeframes and handled documentation preparation
Conducted inventory checks and followed up on work-in-progress orders and quality concerns at customer's request
Responded to customers' Non-Conformance Reports (NCR) promptly
Managed tasks efficiently within requested timeframes
Handled customer inquiries via calls and conducted regular visits to maintain strong relationships
Provided value-added services to customers and collaborated with other teams to enhance product and service quality
Education
Private Secretary - Operation Management
Universiti Teknologi Malaysia
Certificate - Private Secretarial Course
Intec Education Centre
English Communication Course - Communication
British Council Institute
Certificate - Quality Improvement Leading to Total Customer Satisfaction
Penang Skill Development Corporation
SPM - undefined
SMK Convent
12.1987
Skills
Recruitment and Selection
Employee Relations
HR Policies and Procedures
Payroll Management
Communication Skills
Performance Management
Organizational leadership
Meeting facilitation
Document management
Database entry
Spreadsheet development
Verbal and writing communication
Languages
English
Bahasa Malaysia
Tamil
Timeline
Chief Clerk
Eurowide Plantations
06.2024 - 12.2024
Admin Executive
Gannat Enterprise
01.2018 - 08.2023
Admin & Document Controller
Pilot Constructions Sdn.Bhd
05.2015 - 08.2017
HR And Admin Executive
Ban Cheong Constructions Sdn. Bhd
01.2014 - 04.2015
Human Resources Executive
Shan Poornam Metals Sdn.Bhd
07.2007 - 08.2011
Human Resources Officer
UBC Commercial Vehicles (M) Sdn. Bhd
01.2004 - 06.2007
Marketing Executive
Public Packages Sdn. Bhd
04.1990 - 06.2001
Certificate - Private Secretarial Course
Intec Education Centre
English Communication Course - Communication
British Council Institute
Certificate - Quality Improvement Leading to Total Customer Satisfaction
Penang Skill Development Corporation
SPM - undefined
SMK Convent
Private Secretary - Operation Management
Universiti Teknologi Malaysia
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