Summary
Overview
Work History
Education
Skills
References
Timeline
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Sathiya Priya Chandrasekaran

Sathiya Priya Chandrasekaran

Nusajaya,Johor

Summary

To secure a challenging position in a reputable organization. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company Success Customer Service Executive with 1.5 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

3
3
years of professional experience
5
5
Languages

Work History

Cashier

99 SPEEDMART
Taman Bukit Indah
4 2020 - 4 2021
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Restocked and organized merchandise in front lanes.

Customer Service Executive

STARTEK
Medini 7
05.2021 - 07.2021
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.

Production Operator

FLEXTRONICS SHAH ALAM
Gelang Patah, Johor
12.2021 - 12.2022
  • Used equipment properly to avoid workplace hazards or injuries.
  • Handled raw materials efficiently, minimizing waste during the production process.
  • Participated in training sessions to enhance skills and knowledge.
  • Actively participated in team projects and met critical deadlines.
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Contributed to cost savings by identifying opportunities for reducing material usage without compromising product quality.

Customer Service Executive

STARTEK
Medini 7
05.2023 - Current
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
  • Managed high volume of inbound chats while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Maintained up-to-date knowledge of product and service changes.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

Sijil Pelajaran Malaysia -

SMK TAMAN TUN AMINAH, JOHOR
12.2018

E-Secretaryship

Cosmopoint College Johor Bahru
Johor Bahru, Johor, Malaysia
04.2001 -

Skills

Customer Relationship Management

References

ZARINA BINTI ABD RAZAK, E-Secretaryship Lecturer / Coordinator, Cosmopoint College Johor Bahru, zarina.razak@cosmopoint.commy, 07-276 7500 / 012-7125159

Timeline

Customer Service Executive

STARTEK
05.2023 - Current

Production Operator

FLEXTRONICS SHAH ALAM
12.2021 - 12.2022

Customer Service Executive

STARTEK
05.2021 - 07.2021

E-Secretaryship

Cosmopoint College Johor Bahru
04.2001 -

Cashier

99 SPEEDMART
4 2020 - 4 2021

Sijil Pelajaran Malaysia -

SMK TAMAN TUN AMINAH, JOHOR

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Sathiya Priya Chandrasekaran