Sathish Ramakrishnan

• Managing 31 shift Operators perform batch and backup Monitoring, 6 System Administrators perform application System Deployment and 2 Tape Management staffs.

• Responsible for the day-to-day Operational aspects for batch processing, scheduling, monitoring, System Administrator (Mainframe, AS/400, Mobius, Open System and Tape Management.

• Ensure effective Data Centre Operations to achieve 100% uptime and customer service level agreement (SLA) compliance.

• Support strategy and planning related to Data Centre batch operations and tape management.

• Ensure effectiveness of batch monitoring, batch scheduling, backup monitoring, tape management and automation is in place.

• Responsible to ensure accurate inventory and reconciliation of backup tapes.

• Responsible for the destruction and disposal of expired tapes.

• Identify if there are any gaps for daily batch jobs processing and follow up with respective application support team.

• Coordinate with tools team and application team on the batch Automation.

• Coaching and briefing to the team on weekly and monthly basis to ensure everyone clear and strictly follow the process.

• Review and submission of monthly KRI (Key Risk Indicator) reporting for Bank Negara.

• Prepare road map for the improvement of batch monitoring.

• Review all the notices and authorised before the execution by Data Centre Operators or System Administrator.

• Review and ensure all the System Change execute on time by Data Centre System Administrator.

• Review and approval of service request and Master SAM request.

• Manage the performance of the team members and enhance their competency in performing their responsibilities.

• Manage staff resources, reward performing staff and provide continuous coaching and monitoring of staff development.

Worked as Computer Operator, Computer Operator Team Lead, Operation Supervisor, Data Centre Operations and Facility Lead.