Microsoft Office
Sathiah Kandasamy
Office Assistant
Kuala Lumpur
Summary
Dynamic professional with extensive experience in office administration and customer service at I Rich Consultancy. Proven track record in enhancing operational efficiency and resolving complex issues. Skilled in data entry and document management, complemented by a positive attitude and strong organizational abilities. Committed to delivering exceptional service and achieving departmental goals.
Overview
21
21
years of professional experience
3
3
Languages
Work History
Office Assistant
I Rich Consultancy
08.2014 - 04.2025
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Resolved complex claims issues, advocating on behalf of clients to ensure fair settlements.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Expedited document processing with accurate data entry and timely filing.
- Following up with clients regarding forthcoming renewal notices, providing quotations and, after confirmation, submitting the insurance policy schedule and collecting premium payments, mostly for the motor policy and non motor policy.
- Prepared and process the claim documents for General Insurance products
- Assisted in payroll processing (EPF, SOCSO & EIS) to ensure timely delivery of paychecks to all employees.
- Preparing yearly Income tax filing
- Assist agents on completing compulsory assessment
Underwriting Clerk
Tokio Marine Insurans (Malaysia) Berhad
11.2011 - 07.2014
- Improved underwriting accuracy by thoroughly reviewing and analyzing applicant information and risk factors.
- Enhanced department efficiency by streamlining processes for data entry, application review, and documentation.
- Increased customer satisfaction by providing timely responses to queries regarding policy terms, conditions, and pricing structures.
- Conducted ongoing portfolio reviews to identify trends in risk exposure, recommending appropriate adjustments as needed.
- Managed a high volume of daily tasks without compromising quality or accuracy in underwriting decisions.
- Contributed to the development of underwriting guidelines, providing valuable insights from hands-on experience.
- Maintained up-to-date knowledge of market trends and industry changes, applying this information to make informed decisions when assessing risks.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
Receptionist Cum Admin Clerk
Citibank Berhad
02.2006 - 02.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Preparing templates and issuing letter on bankruptcy to customers
- Assisting in general administrative tasks, segregating payslips for staffs, delivering documents to other documents, helping on photocopy documents and filing.
Credit Collection Officer
CMC I-Care Sdn Bhd
10.2004 - 12.2005
- Maintained customer confidentiality while handling sensitive financial information during debt collection efforts.
- Initiated settlements with customers facing financial hardships, balancing business objectives with compassion for individual circumstances.
- Reduced delinquencies by implementing effective follow-up strategies for overdue accounts.
- Achieved departmental goals through consistent monitoring of account performance and prioritizing high-risk accounts for immediate action.
- Supported team members in achieving targets, sharing best practices, and providing guidance when needed.
- Minimized losses by identifying potential bad debts early in the collections cycle and taking appropriate action.
- Assisted customers in understanding their account status, providing clear explanations of outstanding balances and payment options.
Education
No Degree - Application Development – Level 2
Institute Pusat Latihan Mutiara Kajang
Kajang, Selangor, Malaysia 04.2001 -
No Degree - SPM
Sekolah Menengah Kebangsaan Jalan Bukit
Kajang, Selangor, Malaysia 04.2001 -
Skills
Office administration
Data entry
Customer service
Administrative support
File maintenance
Positive attitude
Clerical support
Office management
Mail handling
Invoice processing
Document management
Spreadsheet management
Front office management
Business administration
Documentation and reporting
Excel spreadsheets
Software
WPS Office
Google sheets
Adobe Photoshop 70
Timeline
Office Assistant
I Rich Consultancy
08.2014 - 04.2025
Underwriting Clerk
Tokio Marine Insurans (Malaysia) Berhad
11.2011 - 07.2014
Receptionist Cum Admin Clerk
Citibank Berhad
02.2006 - 02.2010
Credit Collection Officer
CMC I-Care Sdn Bhd
10.2004 - 12.2005
No Degree - Application Development – Level 2
Institute Pusat Latihan Mutiara Kajang
04.2001 -
No Degree - SPM
Sekolah Menengah Kebangsaan Jalan Bukit
04.2001 -
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