Summary
Overview
Work History
Education
Skills
Timeline
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SATHIABAMAH GOVINDASAMY

SATHIABAMAH GOVINDASAMY

Executive Customer Happiness
Kajang, Selangor

Summary

Successful Executive with over 15 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious to adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.

Overview

26
26
years of professional experience
2
2
years of post-secondary education

Work History

Executive Customer Happiness

AirAsia RedQ
08.2011 - 06.2025
  • Established long-term client relationships through consistent delivery of high-quality products and services.
  • Enhanced customer satisfaction by streamlining communication channels and improving response times.
  • Developed innovative solutions to complex problems, resulting in improved organizational performance.
  • Mentored junior staff members for accelerated career growth, developing future leaders within the organization.

Group Desk Officer

AirAsia Berhad
04.2009 - 08.2011
  • Handling group booking inquiries efficiently, providing timely and accurate information to customers and travel agents.
  • Coordinating with various departments such as sales, operations, and ticketing to confirm group reservations and special requests.
  • Processing group bookings, including fare quotes, payment processing, and issuing tickets according to company policies.
  • Managing amendments and cancellations for group bookings while ensuring compliance with fare rules and refund policies.
  • Providing excellent customer service by addressing group-related queries, resolving issues, and maintaining positive relationships with clients.
  • Maintaining accurate records and documentation of group bookings and communications.
  • Supporting promotional campaigns and upselling opportunities related to group travel packages.

Sales Officer AirAsia

AirAsia Berhad
09.2007 - 04.2009
  • Enhanced customer satisfaction with timely follow-ups and personalized service.
  • Responded to customer needs by answering questions and providing detailed information about product and services
  • Cultivated strong relationships, establishing trust and loyalty among clients.
  • Boosted sales performance by identifying and targeting high-potential leads.

Call Centre Officer

AirAsia Berhad
02.2003 - 09.2007
  • Managed ticket sales and flight bookings, ensuring accurate processing and timely confirmations.
  • Assisted customers with flight changes, name corrections, and special requests while adhering to company policies.
  • Promoted AirAsia’s offers and upsold services to achieve sales targets.
  • Provided friendly and professional customer support, resolving queries and issues effectively.
  • Maintained detailed records of customer interactions and transactions for reference and quality control.

Computer Technical Support

UBF
02.1999 - 09.2000
  • Provided technical support for hardware, software, and network issues to internal users and customers.
  • Diagnosed and resolved technical problems related to operating systems, applications, and peripherals.
  • Assisted in installing, configuring, and upgrading computer systems and software.
  • Documented issues and solutions for knowledge base and future reference.
  • Collaborated with IT teams to escalate and resolve complex technical issues.
  • Delivered clear instructions and training to end-users to enhance technology adoption.

Education

Diploma - Computer Technical Support

College Kota
Shah Alam, Selangor, Malaysia
03.1997 - 02.1999

Skills

    Quality improvement

    Team player

    Customer relations

    Problem resolution

    Workflow planning

    Operations management

    Staff training

Timeline

Executive Customer Happiness

AirAsia RedQ
08.2011 - 06.2025

Group Desk Officer

AirAsia Berhad
04.2009 - 08.2011

Sales Officer AirAsia

AirAsia Berhad
09.2007 - 04.2009

Call Centre Officer

AirAsia Berhad
02.2003 - 09.2007

Computer Technical Support

UBF
02.1999 - 09.2000

Diploma - Computer Technical Support

College Kota
03.1997 - 02.1999

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SATHIABAMAH GOVINDASAMYExecutive Customer Happiness