Sat Chieng Kong

- Assisting Director in defining and developing the short term and long term strategies & business plan for Central Packing Services.

- Oversee Inventory, Administration management, Warehouse management,& Production Plan

- Oversee Operations Distribution Centre operations in Penang, Kuantan & Johor Bahru

- Provide good communication and interpersonal skills. adaptable cum flexibility

- Work very close with Marketing, IT, Business Affair, Purchasing, Internal Audit & Warehousing, Sales representatives, and HQ support which included Account & Finance, HR & Admin and Business Affairs' Divisions.

-Coordinate with maintenance team to upkeep & proper planning scheduled services set by production - Monitor all the progress reports to Principles Head Quarter in daily, weekly & monthly.

- Plan, organize,, lead and control, implementation New SOP to run daily Production operations.

- Monitor complaint resolutions from Marketing & Transport Dept

- Establish yearly staff training targets & KPi -Provide monthly performance results to the Executive Director.

-To consistently review and audit 3 Distribution Centre & selected customers site after sales activity in line with the organizations requirements.

-To Plan, develop and enforce in-house cost saving activities in the HQ & DC operations so the cost of after sales operations can be optimized.

-To plan & organize buffer stocks based in customers base fully support in terms of stocks replenishment, supporting to Sales & Marketing Department.

- Assisting Branch Operations General Manager in defining and developing the short term and long term strategies & business plan for after sales, batteries and distribution service.
- Oversee sales coverage, Administration management, Warehouse management.
- Managerial whole operations in after sales, batteries and service in automotive industry, creative, innovative and integrity.
- Provide good communication and interpersonal skills. adaptable cum flexibility
- Work very close with Regional Sales Manager /Manager, Executive, Admins & Warehouse staff, Sales representatives, and HQ support which included Account & Finance, HR, IT and Marketing Divisions.
- Monitor all the progress reports to Principles Head Quarter in daily, weekly & monthly.
- Plan, organize,, lead and control total service management operations.
- Share customer satisfaction information with customers service performance targets.
- Monitor complaint resolutions.
- Establish yearly staff training targets.
- Results Oriented in terms performances of Sales target achiever.
-Ensure branch profitability.
-Provide monthly performance results to the management.
-To consistently review and audit 2 branches after sales activity in line with the organizations requirements.
-To Plan, develop and enforce in-house cost saving activities in the branch operations so the cost of after sales operations can be optimized.
-To oversee sub branch based in Melaka city fully support in terms of stocks replenishment, monitoring.

Responsibilities:
•Reporting direct to the Managing director (Service Operations), to manage a team of technical, HR, Warehouse Operations and customer service team
•Arrange the route for Centre Johor areas, ensure to meet the daily delivery KPI
•To plan and control inventories and draft budgets of the entire outlets, Office expenses
•Oversee overall spectrum of HR activities included manpower planning, recruitment & selection, performance management system, compensation & benefits, employment services & relationships.
•Handling documentations of HR dept. Develop HR policies & procedures, propose the right placement & salary offer. Conduct dialogue or informal chatting with staffs to address employee grievance & feedback.
•Office operation, assist in running the daily office operation such as ensuring that the office equipment, furniture is all in working conditions.
•Examine monthly company expenses.
•To assist in overseeing all matters relating to office management, administration, operation of office service bay area.
•Overseeing stock control and processing orders are done in accordance with company policies
•Fulfilling objectives and directions from the operation's divisions
•Keeping stock control systems up to date
•Producing regular reports and statistics on a daily, weekly and monthly basis
•Briefing team leaders on a daily basis
•Maintaining standards of health and safety, hygiene and security in the work environment
•Training of warehouse and admin staff
•Motivating, organising and encouraging teamwork within the workforce to ensure set productivity targets are met.
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