Sasiwaran Jegatheswaran
Service Advisor
Kuala Lumpur,14
Summary
Adept at fostering customer loyalty and exceeding service expectations, I leveraged my expertise in vehicle assessment and customer service at Auto Bavaria Sungai Besi (BMW) to significantly enhance service delivery. My collaborative spirit and computer skills have consistently driven team success and high customer satisfaction, making me a valuable asset to any team. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Service Advisor
MC Motors Sdn Bhd ( PROTON )
Kuala Lumpur, Kuala Lumpur
11.2024 - Current
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Delivered prompt service to prioritize customer needs.
- Managed a minimum 15 cars
Service Advisor
Sime Darby Swedish Auto ( VOLVO )
Kuala Lumpur, Kuala Lumpur
08.2022 - 10.2024
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
Freelance Mechanic
Self Employed
06.2021 - 07.2022
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Repaired engine and transmission components to rebuild engine and enhance vitality.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Worked with motorsport team from time to time for race as pit crew and freelance workshop mechanic.
- Specialized in complete knock down of BMW for parts reselling purposes
Service Advisor
Auto Bavaria Sungai Besi ( BMW )
Kuala Lumpur, Kuala Lumpur
01.2020 - 05.2021
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Technician
Autobavaria Sungai Besi ( BMW )
01.2019 - 12.2019
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Intern
Autobavaria Sungai Besi
Kuala Lumpur, Kuala Lumpur
06.2018 - 12.2018
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Explored new technologies and approaches to streamline processes.
Education
Some College (No Degree) - Diploma in Automotive Technology
The Otomotif College ( TOC )
Petaling Jaya, Selangor, Malaysia 04.2016 - 12.2018
Skills
Customer service
Computer skills
Vehicle assessment
Service recommendations
Handling customer complaints
Team collaboration
Team player mentality
Motorsport Racer
Been taking part in Sepang trackday for testing purpose and time improvement . Rebuilt an engine ( 4G15 ) for race purpose and manage to clock a PB of 2:59
Timeline
Service Advisor
MC Motors Sdn Bhd ( PROTON )
11.2024 - Current
Service Advisor
Sime Darby Swedish Auto ( VOLVO )
08.2022 - 10.2024
Freelance Mechanic
Self Employed
06.2021 - 07.2022
Service Advisor
Auto Bavaria Sungai Besi ( BMW )
01.2020 - 05.2021
Technician
Autobavaria Sungai Besi ( BMW )
01.2019 - 12.2019
Intern
Autobavaria Sungai Besi
06.2018 - 12.2018
Some College (No Degree) - Diploma in Automotive Technology
The Otomotif College ( TOC )
04.2016 - 12.2018
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