SASITHARA RAO
Johor Bahru, Johor,60
Summary
Dynamic and results-driven professional with extensive expertise in operations management, team leadership, and business analytics. Adept at driving profitability through effective budget oversight, supplier monitoring, and loss prevention strategies. Skilled in recruitment, employee motivation techniques, and staff coordination to foster high-performing teams. Proficient in retail software usage, visual merchandising insight, and cash handling to optimise customer service and client relations. Committed to maintaining health and safety regulations while excelling in multitasking, prioritisation, and time management to achieve organisational goals.
Experienced Store Manager with keen focus on driving sales and customer satisfaction. Transformed underperforming stores into revenue generators by implementing innovative merchandising strategies and fostering team collaboration. Known for improving stock turnover and reducing operational costs through streamlined processes and staff training.
Overview
5
5
years of professional experience
Work History
Store Manager
7 Eleven Store
Jurong, Singapore
11.2022 - 09.2024
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Rotated merchandise and displays to feature new products and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Interacted well with customers to build connections and nurture relationships.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Developed a team-oriented environment by implementing effective leadership strategies.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Coached underperforming employees improving their job performance significantly.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Researched and applied proven marketing techniques to drive sales.
- Analysed consumer data to predict future purchasing trends for informed decision-making.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
Management Trainee
Jollibee
02.2022 - 10.2022
- Resolved concerns with products or services to help with retention and drive sales.
- Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Managed budgets and resources efficiently for optimal project execution and financial stability.
- Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
Assistant Store Manager
Daniel Wellington
08.2019 - 01.2022
- Trained and managed associates in customer service and sales techniques.
- Managed scheduling for store shifts to accomplish proper staffing.
- Submitted reports to senior management to aid in business decision-making and planning.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Raised property accuracy and accountability by creating new automated tracking method.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Education
Bachelor of Arts - Business Management
Liverpool John Moores University
Skills
- Goal Setting
- Recruitment and hiring
- Employee Motivation
- Supplier Monitoring
- Team Leadership
- Decision making
- Business Leadership
- Money Handling
- Staff Coordination
- Operations Management
- Client Relations
- Multitasking and prioritization
- Purchasing and planning
- Time Management
- Professionalism
- Scheduling employees
- Retail software usage
- Visual merchandising insight
- Cash handling
- Product ordering
- Merchandising expertise
- Budget oversight
- Health and Safety regulations
- Profit and loss understanding
- Business Analytics
- Employee motivation techniques
- Customer Service
- Interpersonal communication
- Loss prevention strategies
- Performance monitoring
- CPR certified
Languages
English
Fluent
Malay
Native
Tamil
Fluent
Telugu
Advanced
Affiliations
- Out door activities and gathering new knowledge
Timeline
Store Manager
7 Eleven Store
11.2022 - 09.2024
Management Trainee
Jollibee
02.2022 - 10.2022
Assistant Store Manager
Daniel Wellington
08.2019 - 01.2022
Bachelor of Arts - Business Management
Liverpool John Moores University
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