Summary
Overview
Work History
Education
Skills
Timeline
Generic

SASITHARA RAO

Johor Bahru, Johor,01

Summary

A highly experienced Store Manager with 4 year of experience in managing and monitoring budgeting, scheduling, and purchases. Skilled in coaching sales associates in product specifications, sales incentives, and selling techniques to increase customer satisfaction ratings. Proven success in rotating merchandise and displays to feature new products and promotions. Uses independent decision-making skills and sound judgment to positively impact company success. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

5
5
years of professional experience

Work History

Store Manager

7 Eleven Store
11.2022 - Current
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Interacted well with customers to build connections and nurture relationships.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.

Management Trainee

Jollibee
02.2022 - 10.2022
  • Resolved concerns with products or services to help with retention and drive sales.
  • Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Managed budgets and resources efficiently for optimal project execution and financial stability.
  • Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.

Assistant Store Manager

Daniel Wellington
08.2019 - 01.2022
  • Trained and managed associates in customer service and sales techniques.
  • Managed scheduling for store shifts to accomplish proper staffing.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

Education

Bachelor of Arts - Business Management

Liverpool John Moores University
Liverpool
12.2016

Skills

  • Goal Setting
  • Recruitment and hiring
  • Employee Motivation
  • Supplier Monitoring
  • Team Leadership
  • Decision making
  • Business Leadership
  • Money Handling
  • Staff Coordination
  • Operations Management
  • Client Relations
  • Multitasking and prioritization
  • Purchasing and planning
  • Time Management
  • Professionalism

Timeline

Store Manager

7 Eleven Store
11.2022 - Current

Management Trainee

Jollibee
02.2022 - 10.2022

Assistant Store Manager

Daniel Wellington
08.2019 - 01.2022

Bachelor of Arts - Business Management

Liverpool John Moores University

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SASITHARA RAO