SASIKALA SUKUMARAN @ SUZANNE ANN
Ampang, Selangor
Summary
Detail-oriented and experienced administrator with a strong foundation in accounting and human resources, offering over 7 years of expertise in recruitment, performance management, and employee relations. Adept at problem-solving, creating insightful reports, and maintaining meticulous records to enhance organizational efficiency. Demonstrated success in improving employee retention and satisfaction through strategic initiatives. Proven ability to manage multiple accounts simultaneously, ensuring seamless operations and fostering a positive work environment.
Overview
10
10
years of professional experience
Work History
Admin Executive
CCR NETWORKS SDN BHD
Ampang, Selangor, Malaysia
03.2025 - 08.2025
- Utilized collection software to track payment histories and follow up with clients.
- Negotiated payment plans with customers to facilitate timely debt resolution.
- Analyzed customer information to identify trends in payment behaviors and improve collection strategies.
- Provided training and mentorship to junior collectors on effective communication techniques.
- Developed process improvements that enhanced operational workflows for debt recovery efforts.
- Collaborated with legal teams on escalated accounts, ensuring compliance with regulations.
- Conducted regular performance reviews of collection tactics to optimize recovery rates.
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Implemented customized payment plans based on debtor''s financial situation, increasing likelihood of full repayments over time.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Human Resources & Accounts Executive
SS Wedonders Resources
Kuala Lumpur
02.2019 - 02.2025
- Experienced at providing administrative support to multiple departments, including payroll, accounting, and human resources.
- Managed a team of 5 branch office (franchise) administrators providing exemplary customer service and support.
- Coordinated office operations, including overseeing and managing staff, scheduling meetings and events, and managing office supplies.
- Developed and implemented procedures for efficient office operations.
- Handled customer inquiries, complaints, and requests for information.
- Maintained accurate records of customer transactions.
- Developed and maintained a filing and record keeping system for the branch.
- Trained and supervised staff members on office policies and procedures.
- Developed and maintained relationships with suppliers and vendors to ensure timely delivery of office supplies.
- Prepared financial reports and budgets for the branch office.
- Monitored and reported on branch office performance metrics.
- Effectively managed accounts for clients, ensuring customer satisfaction and maintaining customer loyalty.
- Generated financial reports for customers to ensure accurate record keeping and accuracy of billing.
- Developed custom account plans for each client, ensuring the client’s individual needs were met.
- Processed customer invoices and payments in a timely manner.
- Developed and maintained relationships with clients by providing exceptional customer service.
- Liaised with other departments to ensure accounts were properly managed.
- Resolved customer queries and complaints in a professional and timely manner.
- Monitored customer accounts and adjusted payment plans accordingly.
- Performed market research and analysis to identify new business opportunities.
- Assisted in the development of policies and procedures related to customer accounts.
- Successfully handled day-to-day accounts payable and receivables activities with a high degree of accuracy.
- Assisted in the preparation of financial statements and budgets.
- Processed invoices, purchase orders and other transactions.
- Assisted with the annual external audit process.
- Managed and maintained employee records, including hiring, onboarding, and termination documents.
- Developed and implemented processes to ensure compliance with company policies and procedures.
- Assisted in creating job descriptions and job postings for various positions.
- Responded to inquiries regarding benefits and other employment related questions.
- Manage and prepare staff payroll processing (attendance, leave management record, EPF, Socso, PCB etc).
Front Office Assistant Duty Manager
The Katerina Hotel
Batu Pahat
02.2018 - 11.2019
- Established an efficient check-in/check-out system to improve customer satisfaction.
- Maintained an organized and clean reception area.
- Monitored customer service performance and implemented strategies to ensure customer satisfaction.
- Resolved customer complaints in a professional and timely manner.
- Monitored front office operations and ensured staff adherence to hotel policies and procedures.
- Developed and maintained strong relationships with hotel guests and local vendors.
- Proactively identified opportunities for improving customer service and implemented solutions.
- Ensured accuracy of daily room revenue and rate management.
- Successfully managed and oversaw a team of 15 front office personnel while successfully delivering excellent customer service.
- Well verse in Opera PMS System
Front Office Supervisor
KSL Hotel & Resort
Johor Bahru
04.2015 - 01.2017
- Successfully managed a team of 10 front office clerks, ensuring all tasks were completed efficiently.
- Monitored the daily operations of the front desk, resolving customer service issues in a timely manner.
- Conducted shift change meetings, providing staff with updates on policies and procedures.
- Trained, coached and developed new front office staff members on customer service best practices.
- Created a customer feedback program, allowing us to respond quickly to customer complaints.
- Developed a checklist and training program for all front office staff members.
- Managed the online booking's system, ensuring availability and accuracy.
- Represented the company in customer complaints, resolving disputes to the satisfaction of all parties.
- Maintained accurate records of all customer transactions.
- Interacted with customers in a professional and courteous manner, providing exceptional service.
- Well verse in Opera PMS System
Education
Diploma - Pharmacy
Mahsa University Petaling Jaya
07.2012
Sijil Pelajaran Malaysia (SPM) - undefined
SM Tinggi Kluang
12.2010
Skills
- Teamwork
- Creativity
- Leadership
- Adaptability
- Time management
- Interpersonal skills
- Communication
- Work ethic
- Problem-solving
Additional Information
Mr Shivaneson Magesan
Director
SS Wedonders Resources
016 257 4804
Mr Lawrence Joseph
Senior Manager
CCR Networks Sdn Bhd
016 331 0671
Languages
English
Native or Bilingual
Malay
Native or Bilingual
Tamil
Native or Bilingual
Courses
- Planning And Organizing Skills for Supervisors
- Effective Communication Skills
- To Be a Great Leader in the Future of Work
- Problem Solving and Motivation Skills for Supervisors
Timeline
Admin Executive
CCR NETWORKS SDN BHD
03.2025 - 08.2025
Human Resources & Accounts Executive
SS Wedonders Resources
02.2019 - 02.2025
Front Office Assistant Duty Manager
The Katerina Hotel
02.2018 - 11.2019
Front Office Supervisor
KSL Hotel & Resort
04.2015 - 01.2017
Sijil Pelajaran Malaysia (SPM) - undefined
SM Tinggi Kluang
Diploma - Pharmacy
Mahsa University Petaling Jaya