Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
SASHIVARMAN A/L AKUPATHARAJU

SASHIVARMAN A/L AKUPATHARAJU

Sungai Petani

Summary

I would like to be part of your company as I can gain work experience and face more challenges for further development of myself. Optimizing safety standards, improving planning processes and managing production implementation.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work History

SENIOR SUPERVISOR

JINKO SOLAR
09.2021 - 09.2022
  • Identify all issues in team and provide continuous support to all members to operating standards
  • Manage operator attendance, overtime, and leave by updating to higher management
  • Coordinate with store supervisor regarding need of ethanol, gloves and etc for operator and leader
  • Coordinate with equipment and process teams ensuring compliance to all company policies
  • Supervise effective working of production personnel and prepare effective production schedules and ensure to all company policies
  • Manage and priotize all production process and implement all production plans
  • Implement 5s according to higher management request
  • Conduct line meeting everyday to stress issue about Standard Operating Procedures (SOP), control fragment rate, achieving output target
  • Scan traveller in MES system according to actual input and output
  • Evaluate work performance and providing feedback to higher management
  • Manage and prepare hourly output, fragment, rework, overall production output summary report and update in the group
  • Calculate passdown and take over wip for next shift
  • Coordinate with line leader regarding pending wip before and after according to FIFO
  • Follow ad hoc task given by superintendent or higher management.

SERVICE DESK ANALYST

SEAGATE
11.2022 - 05.2024
  • Managed high-volume ticket queues efficiently, prioritizing urgent requests for prompt attention.
  • Diagnosed and troubleshoot hardware, software and network issues.
  • Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
  • Developed strong working relationships with vendors to expedite issue resolution and maintain optimal system performance.
  • Provided after-hours support as needed to minimize business impact during downtime events.
  • Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
  • Monitored system performance to identify potential issues.
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
  • Reduced ticket resolution times with thorough troubleshooting and effective communication skills.
  • Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
  • Supported a diverse range of users across multiple locations by addressing software, hardware, and network issues effectively.
  • Contributed to knowledge base articles, sharing expertise with colleagues and improving overall team capabilities.
  • Installed and configured operating systems and applications.
  • Installed, configured and maintained computer systems and network connections.
  • Created user accounts and assigned permissions.
  • Researched and identified solutions to technical problems.
  • Escalated critical incidents appropriately while maintaining clear communication throughout resolution process.
  • Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
  • Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for endusers.
  • Implemented remote desktop support tools to increase efficiency in resolving user problems remotely.
  • Resolved common user concerns by utilizing preset issue resolution scripts.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Generated reports to track performance and analyze trends.
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Improved service desk efficiency by streamlining processes and implementing best practices.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Conducted regular reviews of service desk metrics to identify areas for improvement and implement enhancements accordingly.
  • Participated in IT projects as needed, providing valuable input from a service desk perspective to ensure seamless integration with existing systems.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Coordinated hardware replacements/upgrades when necessary for end-user devices.
  • Passionate about learning and committed to continual improvement.
  • Developed strong communication and organizational skills through working on group projects.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Education

BSc. (Hons.) MANAGEMENT INFORMATION SYSTEM -

AIMST UNIVERSITY
08.2017 - 05.2021

FOUNDATION IN ENGINEERING - undefined

UNIVERSITY TEKNOLOGI PETRONAS
01.2014 - 05.2014

MALAYSIAN CERTIFICATE OF EDUCATION -

SPM
Sungai Petani, Kedah, Malaysia
01.2013 -

Skills

Proficient in programming languages such as C Programming, C, Visual Programming, HTML, PHP, MySQL, CSS

undefined

References

Kuan Sing Chiang, Senior Superintendent, 017-4401112, singchiang.kuan@jinkosolar.com

Kenny Koo Keat Boon, Senior Analyst, 018-9485223, kenny.kb.koo@seagate.com

Timeline

SERVICE DESK ANALYST

SEAGATE
11.2022 - 05.2024

SENIOR SUPERVISOR

JINKO SOLAR
09.2021 - 09.2022

BSc. (Hons.) MANAGEMENT INFORMATION SYSTEM -

AIMST UNIVERSITY
08.2017 - 05.2021

FOUNDATION IN ENGINEERING - undefined

UNIVERSITY TEKNOLOGI PETRONAS
01.2014 - 05.2014

MALAYSIAN CERTIFICATE OF EDUCATION -

SPM
01.2013 -

Similar Profiles

CREATE PROFILE
SASHIVARMAN A/L AKUPATHARAJU