SASHIVARMAN A/L AKUPATHARAJU
Sungai Petani
Summary
I would like to be part of your company as I can gain work experience and face more challenges for further development of myself. Optimizing safety standards, improving planning processes and managing production implementation.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
SENIOR SUPERVISOR
JINKO SOLAR
Perai, Penang, Malaysia
09.2021 - 09.2022
- Identify all issues in team and provide continuous support to all members to operating standards
- Manage operator attendance, overtime, and leave by updating to higher management
- Coordinate with store supervisor regarding need of ethanol, gloves and etc for operator and leader
- Coordinate with equipment and process teams ensuring compliance to all company policies
- Supervise effective working of production personnel and prepare effective production schedules and ensure to all company policies
- Manage and priotize all production process and implement all production plans
- Implement 5s according to higher management request
- Conduct line meeting everyday to stress issue about Standard Operating Procedures (SOP), control fragment rate, achieving output target
- Scan traveller in MES system according to actual input and output
- Evaluate work performance and providing feedback to higher management
- Manage and prepare hourly output, fragment, rework, overall production output summary report and update in the group
- Calculate passdown and take over wip for next shift
- Coordinate with line leader regarding pending wip before and after according to FIFO
- Follow ad hoc task given by superintendent or higher management.
SERVICE DESK ANALYST
SEAGATE
Bayan Lepas, Penang, Malaysia
11.2022 - 05.2024
- Managed high-volume ticket queues efficiently, prioritizing urgent requests for prompt attention.
- Diagnosed and troubleshoot hardware, software and network issues.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Developed strong working relationships with vendors to expedite issue resolution and maintain optimal system performance.
- Provided after-hours support as needed to minimize business impact during downtime events.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Monitored system performance to identify potential issues.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Reduced ticket resolution times with thorough troubleshooting and effective communication skills.
- Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
- Supported a diverse range of users across multiple locations by addressing software, hardware, and network issues effectively.
- Contributed to knowledge base articles, sharing expertise with colleagues and improving overall team capabilities.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
- Escalated critical incidents appropriately while maintaining clear communication throughout resolution process.
- Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
- Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for endusers.
- Implemented remote desktop support tools to increase efficiency in resolving user problems remotely.
- Resolved common user concerns by utilizing preset issue resolution scripts.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Generated reports to track performance and analyze trends.
- Engaged in user support interactions via telephone, chat and email platforms.
- Improved service desk efficiency by streamlining processes and implementing best practices.
- Patched software and installed new versions to eliminate security problems and protect data.
- Conducted regular reviews of service desk metrics to identify areas for improvement and implement enhancements accordingly.
- Participated in IT projects as needed, providing valuable input from a service desk perspective to ensure seamless integration with existing systems.
- Helped streamline repair processes and update procedures for support action consistency.
- Coordinated hardware replacements/upgrades when necessary for end-user devices.
- Passionate about learning and committed to continual improvement.
- Developed strong communication and organizational skills through working on group projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Education
BSc. (Hons.) MANAGEMENT INFORMATION SYSTEM -
AIMST UNIVERSITY
08.2017 - 05.2021
FOUNDATION IN ENGINEERING - undefined
UNIVERSITY TEKNOLOGI PETRONAS
01.2014 - 05.2014
MALAYSIAN CERTIFICATE OF EDUCATION -
SPM
Sungai Petani, Kedah, Malaysia 01.2013 -
Skills
Proficient in programming languages such as C Programming, C, Visual Programming, HTML, PHP, MySQL, CSS
Advanced skills in Web Development and E-commerce
Excel in Database such as WAMP server
Excel in using Microsoft Office programs, Visio, Adobe Dreamweaver
Broad knowledge in Networking, Information Security, Management, Computer Architecture
Work Planning and Prioritization
Problem-solving abilities
Customer Service
References
Kuan Sing Chiang, Senior Superintendent, 017-4401112, singchiang.kuan@jinkosolar.com
Kenny Koo Keat Boon, Senior Analyst, 018-9485223, kenny.kb.koo@seagate.com
Timeline
SERVICE DESK ANALYST
SEAGATE
11.2022 - 05.2024
SENIOR SUPERVISOR
JINKO SOLAR
09.2021 - 09.2022
BSc. (Hons.) MANAGEMENT INFORMATION SYSTEM -
AIMST UNIVERSITY
08.2017 - 05.2021
FOUNDATION IN ENGINEERING - undefined
UNIVERSITY TEKNOLOGI PETRONAS
01.2014 - 05.2014
MALAYSIAN CERTIFICATE OF EDUCATION -
SPM
01.2013 -