Sarukhan Sheikh
Petaling Jaya
Summary
To achieve a high level of proficiency and professionalism in the challenging and creative environment by utilizing the best of my knowledge and ability for the meticulous growth of the organization.
Overview
3
3
Languages
Work History
IT SUPPORT
Ramco Systems Limited
6 2022 - 8 2023
- Experience in windows domain has windows administrator and configuring outlook mail, printers, IP address, laptop and desktop
- Troubleshooting in windows application, Hardware issues
- Handling the monitors and desktop stocks
- Troubleshooting OS issue
- Installing the licensed software like MS VISO, PROJECT
- Handling the issues in Microsoft office O365
- Knowledge in Active Directory for resetting the password, unlocking the user profile, moving the user from one group to another group based on the management rules, Deleting the user profile after resignation
- Patching the windows server update patches
- Handling new software installation with security team by checking the venerability and threads in the application
- Troubleshooting and resolving any IT service issue related
- Responsible for maintenance, installation, configuration, and profile configuration, the registry editor is the issue of the laptop
- Outlook, teams, one-drive (TPM Error, profile recreate,) the solution to this problem
- Basic Troubleshooting Network with LAN (active directory (password and object move) company)
- Remotely connect to customers utilizing ANYDESK or TEAMVIEWER to resolve any issues
- Handling on RJ45 (Lan) cable crimping and installation.
IT SUPPORT
Laptop Hardware Shop
12.2021 - 04.2022
- Performed PC and Laptop installation setup and maintenance of hardware and software for new and existing user
- Resilient problem-solving skills with an emphasis on specific examples
- Laptop and desktop part replace and testing also
- Handling windows Os and installation
- Performed break-fix repairs as hard drives power supplies, cooling fans and RAM replacement
- Handling on RJ45 (Lan) cable crimping and installation.
Education
PG Degree - Master International Business (MIB)
Bharathidasan University
UG Degree - Bachelor of Computer Application (B.C.A)
Bharathidasan University
Skills
System hardware
System Configuration
Troubleshooting
Software Installation
MS-Office
Networking (IP Configuration)
Remote desktop
Operating System
Quick Learning
I Support Ticketing System
PC mover
End user support
Personal Information
- Date of Birth: 07/22/99
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Visa Status
Visit visa
Timeline
IT SUPPORT
Laptop Hardware Shop
12.2021 - 04.2022
IT SUPPORT
Ramco Systems Limited
6 2022 - 8 2023
PG Degree - Master International Business (MIB)
Bharathidasan University
UG Degree - Bachelor of Computer Application (B.C.A)
Bharathidasan University
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