Sarmila Suriamurti

➢ Deliver highest standard of customer service via phone.
➢ Handle the customers enquires regarding the airline products and services professionally.
➢ Ensure diligent follow up and full fill promises made to customers and agents.
➢ Establish and maintain good relationships with customers and agents.
➢ Issue tickets to customers ensuring that all necessary airline rules and regulation are
incorporated and that the customer request is met to provide them with excellent service.
➢ Support Travel Agents by assisting them with their general enquiry and booking.
➢ Issue exchange order/invoices for ticketing process
➢ Quoting airfares and ticketing related tour fares to clients
➢ Complete day to day and periodical ticketing sales return
➢ Coordinating sales collection and reconciliation
➢ Ensure that all necessary ticket related documents are filed, flight schedules are updated, and
brochure, sales and promotional materials are displayed and distributed to supporting agents.
➢ Checking/administering airfare contracts held with airlines and issuing tickets according to the
rules and conditions of the fares.
➢ Report any irregularities that occur in the workplace to the Management.
➢ Able to handle customer complaints and enquires with tactfulness.
➢ Prepare and compile all reports and statistic on sales on timely manner.
➢ Follow up and feedback on sales call to agents with proactive solution.
➢ Attend to any other duties that may be assigned from time to time

• Improved service quality and increased sales by developing strong knowledge of company's products and services
• Delivered exceptional customer service to grow business, resolve issues and maximise customer experience
• Managed all client inquires through resolution to enhance customer satisfaction ratings
• Resolved customer questions, issues and complaints efficiently to reach mutually beneficial solutions
• Evaluated employee performance and recognised achievements through reward schemes
• Mentored junior team members on methods on industry best practices for outstanding service and retention
• Achieved outstanding customer satisfaction through effective team management
• Identified ongoing issues and implemented solutions to maintain optimum service levels
• Delegated work and priorities based on staff strengths to maintain highly productive operations.

• Instructed passengers on safety and emergency procedures and answered all passenger inquiries
• Checked in luggage and confirmed all carry-on items met federal guidelines
• Announced flight status updates and information about gate changes over PA system
• Tagged baggage and routed to appropriate location for loading and screening
• Processed customer payments and enforced compliance with financial regulations
• Escorted handicapped passengers from terminal to aircraft
• Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements
• Prepared detailed passenger manifests and other reports to meet organizational needs
• Monitored and processed ticket sales, refunds and upgrades to meet diverse passenger needs.

• Answering phone calls and calling customers and vendors to follow up on appointments and deliveries
• Compiling, maintaining and updating company records
• Managing office inventory and working with vendors to ensure the regular supply of office materials
• Operating office equipment including printers, copiers, fax machines and multimedia instruments
• Setting up appointments, scheduling meetings, distributing reports
• Compiling and maintaining records of office business transactions
• Training, onboarding and supervising junior clerks
• Keep a tidy and orderly workspace
• Assist with administrative and clerical tasks as needed.

• Greet all guests and assist them with check-in and check-out
• Maintain a positive attitude and friendly demeanor
• Respond to all guest questions and requests
• Answer and forward phone calls
• Manage guest bookings and reservations
• Install new products, and test them to ensure they are working correctly
• Diagnose problems and come up with solutions to repair them
• Order parts needed for repairs if needed
• Fill out detailed reports and keep records on services that have been performed
• Set up and verified functionality of safety equipment
• Prepared operational reports and provided information to supervisors
• Completed logs and job reports for service calls at end of shift
• Managed quality control and maintained high customer satisfaction.

• Install new products, and test them to ensure they are working correctly
• Diagnose problems and come up with solutions to repair them
• Order parts needed for repairs if needed
• Fill out detailed reports and keep records on services that have been performed
• Set up and verified functionality of safety equipment.
• Prepared operational reports and provided information to supervisors.
• Completed logs and job reports for service calls at end of shift
• Managed quality control and maintained high customer satisfaction.