Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Sarmila Ravi Chandran

Summary

Accomplished business professional with extensive experience in Shared Services Accounts Payable, demonstrating strong expertise in accounts payable, fixed assets, intercompany transactions, and invoicing and billing. Proven track record in managing end-to-end accounts receivable processes, skillfully handling both manual and automated customer invoicing while maintaining exceptional accuracy and integrity. Highly regarded for outstanding interpersonal and communication skills, fostering cross-functional collaboration to achieve critical objectives under tight deadlines. Recognized for a proactive approach to identifying and resolving issues, dedicated to optimizing processes and driving organizational success through a commitment to excellence and continuous improvement.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Billing Expert Matter

BAT, Sunway Geo
09.2024 - Current
  • Manage end-to-end invoice processing with 100% accuracy, ensuring compliance with company policies, accounting standards, and strict SLAs, resulting in seamless billing operations.
  • Proactively investigate and resolve invoice discrepancies by collaborating with vendors and internal teams, minimizing backlog and maintaining optimal payment cycle efficiency.
  • Escalate and address critical billing issues with urgency, contributing to faster resolution times and improved customer and stakeholder satisfaction.
  • Build and maintain cross-functional relationships with finance, procurement, and operations teams, strengthening alignment and promoting process excellence.
  • Serve as a trusted backup to the Assistant Manager and team members, ensuring business continuity during peak workloads or absences.
  • Generate, review, and analyze KPI performance reports and Parked Item reports, providing actionable insights for process improvement and operational efficiency.
  • Support month-end, quarter-end, and year-end closing activities, ensuring all invoices are accurately posted and reported on time.
  • Accomplishment: Introduced a centralized document storage system (SharePoint) to address recurring missing invoice issues, achieving a 35% reduction in processing delays and significantly improving audit readiness.

O2C Senior Billing Specialist

TMF, Regional Delivery Centre
10.2023 - 05.2024
  • Administered the entire billing cycle for Vietnam and India markets, ensuring compliance with local regulations and accuracy in all customer invoices.
  • Liaised with CFOs, Market Finance Directors, and Finance Controllers to resolve billing inquiries and align on financial objectives.
  • Led the process transition and standardization for Vietnam and India, drafting comprehensive Standard Operating Procedures (SOPs) to enhance operational clarity.
  • Championed automation and digitalization initiatives, reducing manual workload and increasing process efficiency by over 20%.
  • Acted as the primary liaison for aging reports and estimation data, delivering accurate, timely reporting to support local delivery teams.
  • Accomplishment: Implemented automation solutions that streamlined billing, earning a Q4 Bronze Award for exceptional contributions to process improvement and innovation.

General Accounting Specialist Analyst

Accenture, Bangsar South
05.2021 - 10.2023
  • Drove continuous improvement (CI) initiatives, identifying process gaps and implementing sustainable solutions for payment and migration projects.
  • Managed foreign payment compliance, ensuring accuracy in tax clearance, customs documentation, and trade/non-trade payment approvals.
  • Controlled domestic payment methods in line with bank acceptance drafts and executed manual payments within bank cut-off times.
  • Partnered with bank authorizers to manage online transactions and guarantee timely approvals.
  • Oversaw direct debit payments, reconciling records to maintain full financial accuracy.
  • Accurately tracked vendor credits and applied them effectively to payments, reducing outstanding liabilities.
  • Accomplishments: Traveled to India to bridge a knowledge gap during a migration project, enabling a successful go-live within 3 months.
  • Received Best Performance Award within the first year and three Top Performance for year 2018 to 2022 for outstanding payment accuracy and SLA adherence.
  • Maintained 100% SLA compliance on direct debit allocations, ensuring client satisfaction and trust.

Senior International Billing Analyst

BT Telecom (M), Bangsar South
06.2017 - 12.2017
  • Managed end-to-end billing operations from order entry to final invoice issuance via BOSS system, maintaining contractual and usage accuracy.
  • Coordinated with sales operations and cross-functional teams to resolve billing inquiries promptly.
  • Generated and reviewed customer aging and AR reports, ensuring data integrity and timely escalation of overdue accounts.
  • Performed reconciliations and invoice processing in Oracle, ensuring accurate tax declarations through collaboration with local finance teams.
  • Led month-end, quarter-end, and year-end closings, meeting all reporting deadlines.
  • Accomplishments: Led India parallel billing testing and served as the primary SME liaison, ensuring a smooth system migration.
  • Awarded Brilliant Recognition for successfully managing high-impact billing projects and migration activities.

Operation Assistant (Internship)

AIA Pension & Asset Management
06.2017 - 12.2017
  • Executed daily purchase release programs to the accounts payable department, ensuring accurate and timely processing.
  • Managed and organized company documentation, including POs, DOs, and inventory stock takes.
  • Responded to client inquiries, providing clear guidance in line with company policies.
  • Maintained updated case statuses, adhering strictly to operational guidelines.
  • Accomplishment: Played a key role in eliminating a six-month backlog, restoring operational flow and improving productivity.

Education

Bachelors - management with Multimedia

Multimedia University
12.2018

Skills

  • Full-cycle invoicing expertise
  • Analysis and oversight of aging reports
  • Efficiency enhancement through automation
  • Experience in managing financial close activities
  • Proficient in Oracle, SAP, and related platforms
  • Experienced in PCI-DSS and tax documentation compliance
  • Cross-functional teamwork
  • Experience in managing domestic and international payments
  • KPI analysis and reporting
  • Continuous improvement methodologies
  • Financial analysis expertise
  • Proficient in MapForce and SharePoint for financial analysis

Certification

  • Data Protection and PCI-DSS Compliance
  • Advanced email etiquette
  • Communicating with confidence
  • Lean Sigma Certified

LANGUAGES

English – Fluent (Professional Working Proficiency)
Native or Bilingual
Tamil – Native Speaker
Native or Bilingual
Malay (BahasaMelayu) – Fluent (Professional Working Proficiency)
Native or Bilingual

Timeline

Senior Billing Expert Matter

BAT, Sunway Geo
09.2024 - Current

O2C Senior Billing Specialist

TMF, Regional Delivery Centre
10.2023 - 05.2024

General Accounting Specialist Analyst

Accenture, Bangsar South
05.2021 - 10.2023

Senior International Billing Analyst

BT Telecom (M), Bangsar South
06.2017 - 12.2017

Operation Assistant (Internship)

AIA Pension & Asset Management
06.2017 - 12.2017

Bachelors - management with Multimedia

Multimedia University

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Sarmila Ravi Chandran