Sarla Ramasamy
Kajang,Malaysia
Summary
Accomplished professional with expertise in Configuration Management Specialist with 10+ years of proven success in managing IT Configuration and Asset Management processes across global enterprises. Skilled in building and maintaining robust CMDBs, driving process governance, and aligning ITSM frameworks with organizational needs. Strong hands-on experience with BMC tools, ServiceNow, and change control processes. Recognized for data quality leadership and process improvement delivery across enterprise environments.
Overview
14
14
years of professional experience
2022
2022
years of post-secondary education
Work history
Asset and Configuration Manager
SCHOTT
Cyberjaya
01.2024 - 08.2025
- Defined the scope, strategy, and objectives of the Configuration Management (CM) and Asset Lifecycle process.
- Developed and maintained Configuration Management (CM) and Asset Lifecycle plans, baselines, and audit procedures across system components.
- Verified and maintained configuration status for key project assets and CI history.
- Collaborated with cross-functional stakeholders to resolve issues and align Configuration Management (CM) and Asset Lifecycle activities with project goals.
- Drop process optimization by adopting industry's best practices, upgrading tools, and supporting Configuration Management (CM) and Asset Lifecycle team development.
- Identifies and implements the opportunities and recommendations for improvement and optimization, such as adopting best practices, standards, or guidelines, updating or upgrading the Configuration Management (CM) and Asset Lifecycle tools, or providing training or support to the Configuration Management (CM) and Asset Management team or stakeholders.
- Implemented new software systems to streamline asset tracking and reporting.
- Recommended process improvements for greater cost-effectiveness.
- Advised on the disposal or upgrade of underperforming assets, enhancing profitability.
- Optimised assets' value through comprehensive lifecycle management.
Asset and Configuration Manager
JOHNSON MATTHEY SDN. BHD
09.2019 - 12.2023
- Collaborated with external consultants (Fusion) to enhance CMDB integrity and address tool limitations (BMC Discovery).
- Led periodic reviews of IT asset inventory across hardware, software, and network assets.
- Authored CM documentation, runbooks, and process guides based on project findings.
- Implemented CM best practices and ensured compliance through audits, training, and performance metrics.
- Defined CSFs and KPIs, managed CI lifecycle (ownership, type definitions, data accuracy), and supported tool evaluation.
- Acted as a key liaison across business units, promoting CM process adoption and value realization.
Asset and Configuration Management
T-SYSTEMS MALAYSIA (M) SDH. BHD
09.2011 - 09.2019
- Maintained CMS data integrity, managed access controls, and supported discovery integrations.
- Produced monthly reports, impact analyses, and conducted audits to resolve CI discrepancies.
- Recommended process/tool enhancements and advised on CI data structure and attributes.
- Documented new/existing IT services and played a key role in defining CMS standards.
Change Management
T-SYSTEMS MALAYSIA (M) SDH. BHD
09.2011 - 11.2014
- Reviewed and approved change requests, assessed risks, and managed the Forward Schedule of Changes.
- Facilitated CAB/ECAB meetings, published agendas, and oversaw post-implementation reviews.
- Delivered user training on change processes and ensured strict adherence to policies.
Education
Executive Master - Corporate Management
University Malaysia Pahang
BSc (Hons) - Business Information Systems
University of East London
Higher National Diploma (HND) - Software Engineering
Linton University College
Skills
- Configuration Management (CMDB)
- IT Asset Management (ITAM)
- Excel & Asset Management Databases
- CM Tools: BMC Remedy
- BMC CMDB
- BMC Discovery
- ServiceNow CMDB and ITAM Module
- Change Control & Process Compliance
- CI Lifecycle Management & Audit Readiness
- CM Documentation & SOP Creation
- CMDB Data Quality Metrics & KPI Reporting
- Stakeholder Engagement, End-user Support and Training
- Familiarity with ITIL / ISO 19770 Standards
- Procurement Coordination
- Governance, Risk & Security Frameworks (ESARIS)
- Leadership
Accomplishments
- Managed and updated over 5,000 IT hardware and software assets across their lifecycle, ensuring 98% accuracy in CMDB entries and clean audits
- Designed and launched the Configuration Management SOP at SCHOTT, streamlining CM lifecycle tracking and audit readiness.
- Awarded Best Employee at T-Systems International for excellence in CM and process execution.
- Successfully led the reconciliation of over 5,000+ IT hardware and software assets using ServiceNow and SCCM, improving asset data accuracy by 98% and reducing compliance audit issues by 70%.
- Implemented a streamlined asset onboarding/disposal process, cutting processing time by 40% and ensuring full lifecycle tracking aligned with ITIL standards.
- Recognized by HQ for CMDB data quality improvements, achieving 95%+ CI completeness and alignment to KPIs.
- Delivered an end-to-end security guideline standardization project, aligned with ESARIS architecture for IT service protection.
Extra Miles
- Yoga & Wellness
- Toastmasters Public Speaking
- CSR Involvement
- Healthy Cooking
Timeline
Asset and Configuration Manager
SCHOTT
01.2024 - 08.2025
Asset and Configuration Manager
JOHNSON MATTHEY SDN. BHD
09.2019 - 12.2023
Asset and Configuration Management
T-SYSTEMS MALAYSIA (M) SDH. BHD
09.2011 - 09.2019
Change Management
T-SYSTEMS MALAYSIA (M) SDH. BHD
09.2011 - 11.2014
BSc (Hons) - Business Information Systems
University of East London
Higher National Diploma (HND) - Software Engineering
Linton University College
Executive Master - Corporate Management
University Malaysia Pahang
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