Sarjith Kaur

Handle cash transactions with customers

• Collect deposits/down payments from patients via cash/credit card/banker's check
• Issue Certified True Copy tax invoice / Itemized billing upon request by patients
• Manage daily balancing and reconciling of office accounts and handle daily bank deposits
• Enforce credit policies to ensure that defaulters and patients with extended credits pay on time
• Coordinate efforts with the accounting department to ensure that payments to suppliers are timely processes
• Enter all payments received from suppliers, cafeterias and pharmacy into designated databases
• Make hospital department referrals, introduce new service and systems
• Resolve patient's and client's complaints, guide them and provide relevant information
• Greet customers when entering or leaving establishments
• Assist the front desk in handling patient admissions and provision of information to patients, clients and medical providers to ensure satisfaction.

• Execute and supervise administrative tasks on a day-to-day basis
• Maintain and manage the office properties and assets in an organized manner
• Assist marketing and sales departments in building and expanding the customer base
• Check and verify customer account balances, and vendor supplies and prepare vendor payable
• Prepare financial statements and records for the management.

• Compiles and maintains records of business transactions and office activities of establishment, performing various following or similar clerical duties and utilizing knowledge of systems or procedures, copies data and compiles records and reports
• Records orders for merchandise or service.

• Manage large amounts of incoming calls
• Records orders for merchandise or service
• Identity and assess customer's need to achieve satisfaction
• Meet personal/ customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution
• Keep records of customer interactions, process customer accounts and file documents.

• Promoted as Member Service Officer from receptionist cum Clerk & Member Service Assistant
• Assisting project manager to monitor and handle daily guess checklist for presentation
• Maintained a 95% guest satisfaction rating over two years, covering categories such as friendliness, efficiency, helpfulness, and knowledgeability
• Trained two new front desk clerks and member service assistant in providing guest services, and confirming online room reservation services
• Take and confirm reservations over the phone, by email and in person, ensuring no reservation overlaps or hotel over-booking
• Refer and report customer inquiries and complaints to the appropriate departments, and offer free items and services to dissatisfied customers.