SARIMALADEVY SANASEE

• Manage daily office operations, and ensure the smooth functioning of office facilities.
• Coordinate office maintenance, supplies, and services.
• Scheduled appointments and meetings, organized materials, and prepared rooms.
• Increased sales revenue by streamlining administrative processes and implementing efficient customer tracking systems.
• Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
• Reduced operational costs through careful budget management and negotiation of favorable vendor contracts for office supplies and equipment maintenance services.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Responded to customer requests for products, services, and company information.
• Led, directed, managed and mentored administrative staff members.

• Manage daily office operations and ensure the smooth functioning of office facilities.
• Coordinate office maintenance, supplies, and services.
• Handle simple accounting duties like issuing PO, invoices, DO and Statement of Account using Autocount system.
• Assist in the Halal certification process and liaise with JAKIM or relevant authorities.
• Maintain and update Halal certification documents and records.
• Report any non-compliance or potential Halal issues immediately to management and assist in corrective actions.
• Provide administrative support for warehouse and logistics.
• Filed paperwork and organized computer-based information.
• Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
• Any other relevant duties will be assigned from time to time by the management.

• Provide administrative support for warehouse and logistics.
• Verify and process incoming and outgoing goods for the warehouse.
• Communicate with Sales Team for stock issues.
• To plan and structure out the old stock during planning based on the stock aging report.
• Daily stock cycle count to be done.
• Send email correspondence.
• Accept deliveries of company products and store them accordingly.
• To ensure that storage areas arrangement and maintenance are carefully planned and initiated to meet space management needs.
• Reports to Distribution Executive or Management to alert them of any issues with shipping or receiving.
• To maintain and practice good housekeeping and to ensure a clean and safe working environment in the store to prevent damages or loss.
• To implement store procedures control system to ensure smooth flow of materials.

• Scanning, filing and documentation of business documents.
• Validation of presence of scanned manual forms versus Microsoft Excel list. Will include data entry to also perform follow up with region, if required.
• Segregation and packing of vouchers before courier to respective sites.
• Managing documents stored in department storage and disposal according to Global Retention Schedule.
• Assist on coordinate for meeting, take meeting minutes and follow up on upcoming meeting with supervisor for book meeting room and prepare Presentation slides (in PPT).
• Administer all purchasing and procurement requirements for the function such as creating and updating PR, PO, and GR, and liaising with internal and external stakeholders.
• Validation of installation job completion versus invoice charges by vendor. Tallying of invoice charges versus contract value.
• Assist in any ad-hoc support required by the team such as managing team’s team building compilation, travel arrangements, general arrangements, and other general tasks.

To manage and organize company administrative works and internal office matters.

• Collect and monitor/reviewing sales/operation monthly report and prepare the summary of reports.
• Coordinate office meeting/sales meeting, take meeting minutes, and follow up with Sales Manager on client/agents on weekly/monthly sales target. Prepare Presentation slides (in PPT) for final report.
• Handle all incoming calls and emails and inquiries in a professional and courteous manner, either in person or on the telephone.
• Manage incoming mail, parcels, fax, or documents and organize filling system and manage documentation in proper record.
• Assist HR Department on administrative duties such as inventory updates, organizing staff welfare activities and arrangement, utilities billing checking, etc.
• Coordinate staff on travel-related arrangements, for examples, flights and hotel bookings.
• Filling and update contact information of customer/members in company database.
• Provide operation support for Local Sales Team such as prepare forms, brochures, customers voucher and organizing weekly events.
• Undertake any ad-hoc tasks and all other duties as instructed by superior and/or the management from time to time

• Managed high volumes of phone calls, emails and communications internally and externally successfully.
• Effectively handled complaints satisfactorily, providing alternative and tailor made solutions within strict time limits including to following up on resolutions agreed and negotiations made.
• Acted as the first point of contact for corporate clients and individual facilitating and enhancing Bank of America’s existing reputation and business relationships.
• Maintained and advanced client details and transaction in house systems and data.
• Supported operational referral/client outreach relevant to Cheque Confirmation, Purpose of Payment (POP) inquires, IBG return, Fund Return/Unable to Apply.
• Updated client authorization and contact updates including in the fulfilling of administrative and management tasks.
• Ensure compliance with established policies, procedures and guidelines to protect both our customers and Bank of America.
• Supported client education and efficiency initiatives such as educating clients on how to conduct simple transactions through self-service/electronic banking.
• Undertook regulatory activities, client outreach and communications services on incoming funds and securing FEA Declaration including facilitating process and advisory services.
• Ensuring outgoing and incoming payments are processed according to Malaysian Central Bank Ruling.
• Performing the due diligence on new Clients, requesting the KYC information, documentation, review, and verification of received documentation and making an analytical risk assessment for new Clients.

• Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.
• Maintains professional by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Day-by-day in coming emails, correspondences, filling, phone calls, copier daily maintenance (paper jams often) and directing visitors, word processing, creating spreadsheets and presentations.
• Update in Social media, Office Library/Universities, Event Management (Organizing Event, Forum/Talk/Booth/Exhibitions).
• Make travel arrangements for example booked flight tickets or arrange accommodation for those who are attending meeting or events.
• Managing the daily/weekly/monthly agenda and arrange new meetings and appointments.
• Filling and update contact information of members (Membership) and managing database weekly basis.
• Coordinate all statutory payment (EPF, SOCSO & LHDN) as assigned by manager. Scheduling job interviews and assisting in interview process.
• Participating in benefits tasks, such as claim resolutions, reconciling benefits statements, and approving invoices for payment.
• Counseling.

Organized an event for secondary and primary school student.

• Liaising with partner institutions, other institutions, external agencies, government departments and prospective student
• Organizing and facilitating a variety of educational or social activities.
• Researching and writing reports. Answer and transfer inbound phone calls.
• Assist other administrative staff with overflow work and including word processing.
• Managing the daily/weekly/monthly agenda and arrange new meetings and appointments.
• Preparing and disseminating correspondence and survey forms for school, teachers, and other professional people
• Filling and update contact information of school, teachers, and other professional people
• Make travel arrangements for example booked flight tickets or arrange accommodation for those who are attending meeting or events.
• Undertake occasional receptionist duties and prepare claims for school, teachers and other professional people who attending the events or meeting.
• Performing payroll/benefit-related claims for those who attending the events or meeting
• Support all admin job and HR task.
• Managing databases and filling system and managing project for example YIC (Young Inventors Challenge 2014 & Science Fair 2014)