Saravanan Arunachalam
Infrastructure Specialist, Data Centre Operations, Singpaore
Malaysia
Summary
Resourceful IT System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. More than 20 Years of progressive IT experience.
Overview
27
27
years of professional experience
3
3
years of post-secondary education
5
5
Certifications
Work History
Infrastructure Specialist, Data Centre Operations
Dell Technologies
08.2021 - Current
- Supported IT operations for corporate headquarters and nationwide locations.
- Collaborated with IT department to develop infrastructure build-out strategy and outline project scope.
- Restructured old application processes to improve performance and integrity.
- Analyzed and maintained system and application performance.
- Facilitated clear communication between IT teams and stakeholders during infrastructure projects to ensure alignment on goals, expectations, and progress updates.
- Improved infrastructure efficiency by implementing virtualization technologies and consolidating servers.
- Offered hands-on support during critical incidents or outages while coordinating with relevant departments to minimize impact on day-to-day operations.
- Stayed informed on emerging trends and technologies within the IT industry, making recommendations for potential investments that align with organizational goals.
- Performed network security design and integration duties.
- Identified and resolved network congestion issues and bottlenecks.
- Reduced downtime for critical systems through proactive maintenance, troubleshooting, and repair of network issues.
- Contributed to risk assessment efforts by identifying potential vulnerabilities in the organization''s IT infrastructure and proposing appropriate mitigation strategies.
Client Capability Lead (IT Infrastructure)
DXC Technology
11.2020 - 07.2021
- This role considered 20 % Customer Facing and 80% Capability facing.
- It's dotted reporting line to the account ADE (directly or through the ADM)
- Handling Infrastructure Project Management
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Ensure accurate records in CMDB
- Ensure tooling is operational, optimized and functional
- Own and Maintain the BPA/Service Agreement
- Ensuring the support team to provide IT infrastructure services according to ITIL processes
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
Service Delivery Lead
DXC Technology
06.2019 - 10.2020
- Served as the primary point of contact for clients, addressing concerns promptly and professionally.
- Ensured compliance with industry standards and regulations through rigorous quality control measures.
- Achieved high levels of customer satisfaction by consistently exceeding performance targets across multiple projects.
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Maintain high accuracy of Configuration Management Database (CMDB)
- Involving decision making in change planning, review, testing, documentation, implementation and post implementation review. Including major change such like Service Pack for ProLiant upgrade and Enclosure firmware upgrade
- Provide technical and process training to the team
- Lead crisis and escalation call
- Set goals for members and ensure the quality deliver before agreed deadline.
- Ensuring the support team to provide IT infrastructure services according to ITIL processes:
- Incident Management
- Change Management
- Problem Management
- Configuration Management
- Release Management
- Capacity Management
- Security Management (Patch Management)
Level 3 IT Support Engineer
DXC Technology
08.2016 - 05.2018
- Lead WINTEL level 3 deep technical support engineer supports customer server managements via ITIL frameworks. Mentor to Level 1 and Level 2 support engineers to ensure delivery operations are align end to end.
- Work directly with Service Delivery Manager and Customer to ensure Wintel support team in line with customer need and demand.
- Review incident change and problem ticket with Service Delivery Manager and Customer to ensure all process is handling as per agreed process.
- Prepare and review Problem Management ticket by providing technical explanation to customer. All Priority 1 incident tickets is compulsory root cause analysis with corrective action as well as suggestion to improve infrastructure changes.
- ITIL Processes design & Frameworks alignments (Change, Problem, Incident, release & configurations managements)
- Ensure Patch management is compliance and execution for all in scope CI.
- Maintaining user, group, and computer accounts. managing Group Policy Objects (GPOs) throughout the Active Directory (AD) enterprise
Level 2 IT Support Engineer
DXC Technology
10.2015 - 07.2016
- Conducted periodic performance evaluations of IT systems, identifying areas for improvement and recommending appropriate solutions.
- Reduced downtime with proactive system monitoring and maintenance tasks.
- Provided after-hours support when necessary, demonstrating commitment to excellent customer service and responsiveness in critical situations.
- Performed root cause analysis on recurring issues, implementing permanent fixes to prevent future occurrences.
Senior System Engineer
Global Doctors Hospital
07.2012 - 09.2015
Systems Engineer
Donaplus Tours & Travel Sdn Bhd
07.2009 - 07.2012
System Engineer
Catalyst Shared Services Sdn Bhd
03.2008 - 06.2009
IT Technical Executive
VanakkamMalaysia DotCom Sdn Bhd
06.2006 - 12.2007
IT Technical Executive
Malasyia Nanban Tamil Daily
03.2003 - 04.2006
Hardware Engineer
Micron Computers
03.1998 - 02.2003
Education
Diploma in Computer Technology - Computer Science
State Board of Technical Education
Tamilnadu 05.1995 - 04.1998
Skills
System server management
Network infrastructure solutions
Active Directory administration
Experience with M365 platform
Cloud infrastructure oversight
Streamlined infrastructure automation processes
Client computing expertise
Cybersecurity protocol implementation
Resource capacity planning
Experience with ITIL processes
Data center management
Proficient in virtualization technologies
Deployment management
SCCM and Tanium support services
Expertise in firewall management
Problem solving analysis
Certification
Cisco Certifide Network Administrator
Timeline
Cisco Certifide Network Administrator
03-2025
Infrastructure Specialist, Data Centre Operations
Dell Technologies
08.2021 - Current
Client Capability Lead (IT Infrastructure)
DXC Technology
11.2020 - 07.2021
Service Delivery Lead
DXC Technology
06.2019 - 10.2020
Level 3 IT Support Engineer
DXC Technology
08.2016 - 05.2018
Level 2 IT Support Engineer
DXC Technology
10.2015 - 07.2016
Senior System Engineer
Global Doctors Hospital
07.2012 - 09.2015
Systems Engineer
Donaplus Tours & Travel Sdn Bhd
07.2009 - 07.2012
System Engineer
Catalyst Shared Services Sdn Bhd
03.2008 - 06.2009
IT Technical Executive
VanakkamMalaysia DotCom Sdn Bhd
06.2006 - 12.2007
IT Technical Executive
Malasyia Nanban Tamil Daily
03.2003 - 04.2006
Hardware Engineer
Micron Computers
03.1998 - 02.2003
Diploma in Computer Technology - Computer Science
State Board of Technical Education
05.1995 - 04.1998
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