Saraswathy Valayutham
Kuala Lumpur
Summary
Bachelor of Business Administration (HR major) graduate with hands-on experience in HR operations, government subsidy administration, and senior customer support. Known for strong coordination, documentation accuracy, and people-focused problem solving. Seeking an opportunity in a dynamic organization where I can transition into a new field, expand my skill set, and contribute with adaptability, commitment, and continuous learning.
Overview
6
6
years of professional experience
Work History
Senior Customer Service Representative
Tdcx Sdn.Bhd(DJI)
08.2024 - Current
- Managed live chat support, handling order-related inquiries, pre-sales questions, and product information for global customers.
- Coordinated and resolved logistics and shipping queries, including order tracking,payment process, delivery issues, and cross-border fulfillment concerns.
- Addressed customer complaints professionally by investigating issues, providing timely solutions, and ensuring customer satisfaction.
- Maintained accurate case records while collaborating with internal teams to ensure efficient resolution and service quality.
Senior Customer Service Representative
Tdcx Sdn.Bhd ( Binance Project)
10.2022 - 07.2024
- Handled live chat support for global users, providing timely assistance on account, blockchain platform, and transaction-related inquiries.
- Supported customers with KYC verification and WorldCheck risk queries, ensuring compliance with regulatory requirements.
- Assisted users with cryptocurrency deposits, withdrawals, and P2P transactions, and guiding them through processes.
- Escalated high-risk, technical, or compliance-related cases to relevant teams while maintaining accurate case documentation.
Human Resource Executive
Pentas Juang
07.2021 - 12.2021
- Conducted screening phone interviews to evaluate candidates against job requirements and support recruitment needs.
- Supported daily HR operations, including employee administration, payroll data preparation, and HR documentation.
- Prepared salary slips for foreign workers using the Merchantrade Admin Portal, ensuring accuracy and compliance.
- Managed employee inquiries on HR policies and regulations while administering government aid and subsidy applications.
Job Payroll Training
Eduk8u Grad School Asia
09.2020 - 10.2020
- Attended 4 weeks of payroll certification training.
- Maintaining and ensuring employee records on the payroll system synchronize and updated.
- Gained knowledge on compliance with different acts related to payroll.
Customer Service Representative
Telekom Malaysia
01.2020 - 08.2020
- Managed inbound customer calls, handling product enquiries, billing issues, and first-level technical support.
- Troubleshot service-related concerns and escalated complex technical cases when required.
- Maintained accurate customer records while delivering professional and empathetic service.
Education
Bachelor in Business Administration - HR
International University Malaya Wales
STPM -
Victoria Institution
Skills
- Effective Communication
- Administrative Support
- Payroll Administration
- KYC Verification
- Crypto Transactions
- FinTech Platforms
- Payment Processing
- Order Management
Personal Information
- Date of Birth: 03/27/97
- Gender: Female
- Nationality: Malaysian
- Marital Status: Single
Field Of Interest
- Corporate operations
- Administrative support
- FinTech and compliance
- KYC
- Business operations
Timeline
Senior Customer Service Representative
Tdcx Sdn.Bhd(DJI)
08.2024 - Current
Senior Customer Service Representative
Tdcx Sdn.Bhd ( Binance Project)
10.2022 - 07.2024
Human Resource Executive
Pentas Juang
07.2021 - 12.2021
Job Payroll Training
Eduk8u Grad School Asia
09.2020 - 10.2020
Customer Service Representative
Telekom Malaysia
01.2020 - 08.2020
Bachelor in Business Administration - HR
International University Malaya Wales
STPM -
Victoria Institution