Summary
Overview
Work History
Education
Skills
Timeline
Saraswathy A/P Jysangar

Saraswathy A/P Jysangar

Quality Assurance Analyst
Cheras

Summary

Self-motivated Quality Assurance Analyst with outstanding oral and written communication skills. Extensive knowledge in computer software development. Solid background performing quality assurance testing and consultative services for customers.

Overview

5
5
years of professional experience
3
3
Languages

Work History

Quality Assurance Analyst- Shopee

Transcosmos Ptd Ltd
11.2023 - Current
  • Mentored and coached team members on QA topics and strategies.
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
  • Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
  • Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
  • Collaborated with development teams to identify, track, and resolve software defects in a timely manner.
  • Championed quality assurance initiatives within the organization by promoting a culture of continuous improvement and striving for excellence in all aspects of product development.

Customer Service Representative -Shopee

Transcosmos Ptd Ltd
02.2023 - 10.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Maintained up-to-date knowledge of product and service changes.

Customer Service Representative-Shopeefood

Transcosmos Ptd Ltd
04.2022 - 12.2022
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained up-to-date knowledge of product and service changes.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Responded to customer requests for products, services, and company information.

Team Lead

Ivy Boutique
09.2021 - 03.2022
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Coached team members in techniques necessary to complete job tasks.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Assisted customers by answering questions and fulfilling requests.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Trained team members on cash register operation and cash handling.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.

Childcare Educator

Choo Choo Train
01.2021 - 07.2021
  • Enhanced children''s cognitive and social development by implementing age-appropriate activities and games.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Communicated with parents and other staff about student progress.
  • Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
  • Helped new preschool children get used to classes by giving one-on-one support.
  • Created safe and nurturing learning environment for preschoolers.
  • Organized activities to teach preschool children foundational learning skills such as letters and numbers.
  • Established positive relationships with students and families.
  • Organized and supervised large and small group activities.
  • Utilized creative teaching strategies to engage students in classroom.
  • Monitored classroom to verify safe and secure environment.
  • Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
  • Gathered materials and resources to prepare for lessons and activities.
  • Implemented curriculum to enhance classes with learning-focused activities.
  • Assisted in preparation of meals and snacks to provide children with proper nutrition.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Communicated with children's guardians about daily activities, behaviors and related issues.

Education

Bachelor - Early Childhood Education

Open University Malaysia, Temerloh, Pahang
04.2001 -

Diploma - Early Childhood Education

Kolej Poly TECH Mara, Kota Bharu, Kelantan
04.2001 -

Skills

Quality assurance

Timeline

Quality Assurance Analyst- Shopee - Transcosmos Ptd Ltd
11.2023 - Current
Customer Service Representative -Shopee - Transcosmos Ptd Ltd
02.2023 - 10.2023
Customer Service Representative-Shopeefood - Transcosmos Ptd Ltd
04.2022 - 12.2022
Team Lead - Ivy Boutique
09.2021 - 03.2022
Childcare Educator - Choo Choo Train
01.2021 - 07.2021
Open University Malaysia - Bachelor, Early Childhood Education
04.2001 -
Kolej Poly TECH Mara - Diploma, Early Childhood Education
04.2001 -

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Saraswathy A/P JysangarQuality Assurance Analyst