Saranya Singam
Selangor
Summary
Organized and dedicated working experience with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Clerical/Administrative Support (Contractual)
GMH SERVICES
Kuala Lumpur
04.2023 - 06.2023
- Industry Property, Cleaning Services, Rental Specialization
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Maintained protocol throughout routine work days and special events.
- Collected data, input records and protected electronic files.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Conducted research to assist with routine tasks and special projects.
- Reviewed information, created models and contributed to decision-making process by forecasting trends.
- Created and updated records and files to maintain document compliance.
- Identified communication channels to set roadmap to distribute information.
- Offered technical support and troubleshot issues to enhance office productivity.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Junior Support Executive
ADS GLOBAL SSO SDN BHD
SELANGOR
11.2022 - 04.2023
- Coordinated priority of support work based on client and business needs.
- Updated Technical issue systems and databases to update client and communication records.
- Handling and resolving daily support Calls/ Emails from customer satisfaction testing new releases/ fixes from intern Technical team or Product Principal before releasing to Customer.
- Creating Support Logs on daily receive Calls or Emails from Customer Troubleshoot issues reported by Customers to identify root cause of problem and resolving it within reasonable time.
- Coordinating between Internal Team and Customer in resolving issues reported from Customers Conduct Feasibility Study on customer's request Conduct Tests on customized functions before releasing to customers.
- Preparing User Guides to Customers Updating Support Logs to ensure the latest status/ information are available to related parties Remote Assistance provided whenever need to troubleshoot issue
- Tracked inbound support tickets to provide clear resolutions to customers.
- Provided remote software services to correct reported issue.
- Maintained composure when faced with difficult customer situations.
- Translated technical terminology for clients to communicate through ticket system.
- Captured customer feedback to communicate to superiors for ongoing improvement.
- Managed customer-facing FAQ and knowledgebase on media sources.
E-commerce Post Sales (Contractual)
SCICOM (M) SDN BHD
KUALA LUMPUR
08.2021 - 09.2022
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Developed and implemented data governance policies and procedures.
- Identified patterns and trends in large data sets and provided actionable insights.
- Utilized data visualization techniques to present and explain complex data sets.
- Optimized data access and storage to improve performance of analytics systems.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Developed and maintained data warehouses and data marts to support business operations.
- Generated ad-hoc reports to evaluate specific business requirements.
- Deployed predictive analytics models to forecast future trends.
- Provided technical support for troubleshooting analytics and reporting issues.
Java Support ( END USER )
I-Serve Group Of Companies
Subang, Selangor
08.2019 - 11.2021
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Create a setup for the merchant in test environment and resolve Payment Gateway related issues UAT and Production both on daily basis.
- Ensure timely response with the observation to ME. Troubleshooting merchant issues while integrating with Payment Gateway.
- Uploading merchant Logo-CSS file for their website. Solve queries of Merchants related to Gateway.
- Studying, analyzing and explaining (if necessary) Merchant Integration Document. Responsible for moving merchant into production.
- Coordinate with banks in case of any Technical issues and solve them Querying database for updating, retrieving data from multiple tables and providing the update and records to merchants as per their requirements
Service Desk Analyst ( Contractual )
GETRONICS SDN. BHD.
Kuala Lumpur
04.2018 - 05.2019
- Worked for Sime Darby Acc , AUS
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Collaborated with internal partners to effectively resolve user SIME DARBY in house end user or level of issues.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Answered user product attribute and usage questions to promote satisfactory product ownership experience.
- Engaged in user support interactions via telephone, chat and email platforms.
- Resolved common user concerns by utilizing preset issue resolution scripts.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
IT Helpdesk
HEWLETT PACKARD Sdn Bhd
Cyberjaya, Selangor
03.2015 - 03.2018
- Worked for SHELL ACCOUNT
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided basic end-user troubleshooting and desktop support.
- Responded promptly to incoming sales leads and requests for technical support.
- Assisted with updating technical support best practices for use by team.
Education
Diploma - Computer Science/Information Technology
SEGi College University College
03.2012 - 04.2015
Skills
Meeting minutes
Office administration
Spreadsheet management
Process optimization
Scheduling
Filing and data archiving
Guest communication
Hospitality best practices
Technical issues analysis
Desktop support
Customer service expert
Report preparation
CRM
Technical Support
Training development aptitude
Timeline
Clerical/Administrative Support (Contractual)
GMH SERVICES
04.2023 - 06.2023
Junior Support Executive
ADS GLOBAL SSO SDN BHD
11.2022 - 04.2023
E-commerce Post Sales (Contractual)
SCICOM (M) SDN BHD
08.2021 - 09.2022
Java Support ( END USER )
I-Serve Group Of Companies
08.2019 - 11.2021
Service Desk Analyst ( Contractual )
GETRONICS SDN. BHD.
04.2018 - 05.2019
IT Helpdesk
HEWLETT PACKARD Sdn Bhd
03.2015 - 03.2018
Diploma - Computer Science/Information Technology
SEGi College University College
03.2012 - 04.2015