Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Saranya Selvaraja

Saranya Selvaraja

Machine Operator
Gombak Selangor

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events. Talented Machine Operator excels in equipment operation, setup, and testing. Hardworking team player skilled in maintenance. Safely and efficiently employing approved lifting techniques and protective support devices.

Overview

11
11
years of professional experience

Work History

Production Machine Operator

Texas Instruments
02.2022 - Current
  • Maintained accurate production records.
  • Collaborated with team members for seamless transitions between shifts.
  • Increased productivity overall.
  • Supported continuous learning opportunities within the team by attending training sessions, sharing learnings with colleagues, and
  • Incorporating new knowledge into daily activities.
  • Assisted in training new operators, sharing knowledge and best practices.
  • Supported engineering teams in the testing and validation of new equipment or process changes to increase efficiency.
  • Maximized output by optimizing machine setups.
  • Reduced downtime by monitoring machine performance and addressing any concerns promptly.
  • Operated multiple machines simultaneously.
  • Maximizing output while maintaining high-quality standards

Assistant Manager Cum Head Waitress

Khans Indian Cuisine
01.2019 - 12.2023
  • Supervised day-to-day operations to meet performance.
  • Improved customer satisfaction by addressing and resolving complaints.
  • Mentored team members to enhance professional development.
  • Developed strategy to increase sales and drive profits.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Conducting regular inspections of equipment/operations within the store.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Recruited, interviewed and hired employees.
  • Trained staff members on use of POS system.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Enhanced dining experience through expert menu knowledge, personalized recommendations.
  • Assigned work tasks and coordinated activities.
  • Inspected dishes and utensils for cleanliness.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decision.
  • Maintained a clean, safe, and organized store environment.
  • Helped with planning schedules.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting.
  • Greeted new customers, discussed specials, and took drink orders.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Supervised server staff and simultaneously served personal section of tables.



Cashier Cum Server

Jolibee Sdn Bhd
02.2018 - 12.2018
  • Welcomed customers and helped determine their needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Customer Service Representative

Tan Chong Recovery
04.2016 - 01.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy.
  • Answered constant flow of customer calls with minimal wait times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.


Accounts Cum Admin Clerk

TPS Cash & Carry
01.2014 - 03.2016
  • Regular maintenance of files, records, and supplies inventory.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Issued invoices and followed up on outstandings.
  • Provided support for meetings by scheduling appointments, preparing materials, and taking detailed minutes.
  • Assisted HR department in recruiting process by reviewing resumes and scheduling interviews leading to an improved talent pool.
  • Made travel arrangements for other employees' business trips, negotiating fair prices on behalf of company.
  • Input data into spreadsheets and databases.
  • Reconcile and resolve accounting discrepancies.
  • Audit

Education

SMK CONVENT SENTUL
Kuala Lumpur, Malaysia
04.2001 -

Skills

    Quality Control Processes & Procedures

    Activity logging and reporting

    Equipment monitoring

    Equipment Calibration

    Production Scheduling

    Machinery Operation

    Machine Maintenance

    Data Entry

    Microsoft Excel, PowerPoint, Word

    Money handling abilities

    Staff Training

    Sales opening & closing POS systems expert

    Travel Planning

    Administrative Support, Clerical Support & Filing

    Customer Relations

    Call Center Operations

Languages

Tamil, Malay, English, Hindi
Native language
Tamil
Proficient
C2
Malay
Advanced
C1
English
Advanced
C1
Hindi
Elementary
A2

Timeline

Production Machine Operator

Texas Instruments
02.2022 - Current

Assistant Manager Cum Head Waitress

Khans Indian Cuisine
01.2019 - 12.2023

Cashier Cum Server

Jolibee Sdn Bhd
02.2018 - 12.2018

Customer Service Representative

Tan Chong Recovery
04.2016 - 01.2018

Accounts Cum Admin Clerk

TPS Cash & Carry
01.2014 - 03.2016

SMK CONVENT SENTUL
04.2001 -

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Saranya SelvarajaMachine Operator