Travelling
SARA NURLISA BINTI RADIN ABU BAKAR
HEAD OF CUSTOMER CARE - TAIPAN BRANCH
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Possess good communication skills and excited to learn new things in order to gain better experience for future career advancement.
Overview
4
4
years of professional experience
1
1
Language
Work History
Head of Customer Care : Taipan Branch
Spinalive Sdn Bhd
1 2022 - Current
- Assisting patients with scheduling their appointment and making payments.
- Handles enquiries from patients regarding the service provided, the charges etc.
- Conduct package convincing, sales and billings. - Collaborated with branch manager in order to enhance the overall customer experience.
- Managed the stock records and facilitated effective inventory management practices.
- Managed the branch decorations for festive celebrations.
- Compose and compile a branch monthly report which include customer's cancellation and rescheduling, complaints, staffs performances, and operational and marketing issues within the branch.
- Acknowledgement on daily documents such as cash statement, cash balance and bank in statement.
- Assisting Head of Department with on the job trainings for new comers.
- Assisting practitioners with other ad-hoc tasks such as claim forms, issuing manual invoices for patients etc.
Trainee
Hannah Travel & Tours
03.2020 - 09.2020
- Social Media Monthly Planning
- Manage and Replying Email For Intern Application
- Inquire Regarding Door To Door Service
- Reciting 'Akad' Qurban and Aqiqah
- Certificate Printing for Qurban and Aqiqah Participants
- Double Check for Qurban and Aqiqah Filing
- Key in Details and Print G-Dex Consignment Note
- Stamping Envelope for Certificate Postage
- Handling Calls and Messages Regarding QurbanAid Enquiry
Service Staff and Kitchen
Kelab Golf Sultan Abdul Aziz Shah
4 2016 - 9 2016
- Taking orders and collecting payments from the customer
- Preparing ala-carte orders for western cuisine
- Preparing dishes for Ramadhan buffet.
Education
Bachelor in Hospitality and Tourism Management -
MANAGEMENT & SCIENCE UNIVERSITY
01.2017 - 2021.01
Diploma in Culinary Arts - undefined
MANAGEMENT & SCIENCE UNIVERSITY
01.2014 - 2017.01
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SMK INFANT JESUS CONVENT
01.2009 - 2013.01
Skills
- Microsoft Office (Word, Excel, PowerPoint)
- Task prioritization
- Ability to learn from mistakes
- Willingness to learn new knowledge and skills
- Punctual
- Team Player
- Solution Driven
- Result Oriented
- Interpersonal Communication
- Friendly, Positive Attitude
- Customer Satisfaction and Experience
- Attention To Details
References
- Wan Qairunnisya, HR Executive @ Intern Supervisor, 014 - 5012912
- Wicky Yap, Head of Chiropractor @ Branch Manager, 011 - 21191530
- Zarina Zaharin, Head of Human Resource, 012 - 9364156
Extracurricular Activities
- Global Leadership Program to Bandung, Indonesia
- Organized a donation program for Panti Asuhan Yayasan Al-Kautsar Lembang, Indonesia
- Assistant Director for MSU Ihya Ramadhan 2019
- Organized Journey to The Best Food Trip to Johor Bahru
- Volunteereed for Kuala Lumpur 2017 29th Sea Games
- Industry Exposure to Housekeeping Department, Silka Cheras Kuala Lumpur
- Organized a donation program for Pusat Warga Emas Lembaga Zakat Selangor
Interests
Cooking and Dining
Bowling
Timeline
Trainee
Hannah Travel & Tours
03.2020 - 09.2020
Bachelor in Hospitality and Tourism Management -
MANAGEMENT & SCIENCE UNIVERSITY
01.2017 - 2021.01
Diploma in Culinary Arts - undefined
MANAGEMENT & SCIENCE UNIVERSITY
01.2014 - 2017.01
undefined
SMK INFANT JESUS CONVENT
01.2009 - 2013.01
Head of Customer Care : Taipan Branch
Spinalive Sdn Bhd
1 2022 - Current
Service Staff and Kitchen
Kelab Golf Sultan Abdul Aziz Shah
4 2016 - 9 2016
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