SARALA DEVI ALAGU
COMPLIANCE MANAGER
KUALA LUMPUR
Summary
With a strong foundation in the remittance industry, my career began at Horizon Remit (formerly known as Prabhu Remit) as a Teller from 2008 to 2010. Promoted to Branch In charge, successfully managing operations and leading a team. Transitioned to the role of Area Manager from 2014 to 2015, overseeing multiple branches and driving growth. Promoted to Compliance Manager in 2015, responsible for ensuring regulatory adherence and mitigating risk. Became the Head of Compliance, demonstrating commitment and expertise. With 16 years of experience in the remittance industry, seeking new challenges and opportunities to expand skill set. Eager to learn and add value, confident in ability to be an asset to any organization.
Overview
27
27
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Compliance Manager/Head Of Compliance
Horizon Remit Sdn.Bhd.(formerly known as Prabhu Remit)
Kuala Lumpur, Kuala Lumpur
01.2015 - Current
- Conducted internal audits and reviews to ensure compliance with regulations and industry standards.
- Led internal investigations into compliance issues and developed corrective actions.
- Educated and trained staff on compliance matters, regulations, and industry practices.
- Assessed business activities and investments to evaluate compliance risks.
- Developed crisis management plans for compliance violations.
- Managed relationships with external auditors and regulatory agencies.
- Prepared and submitted compliance reports to regulatory authorities.
- Reviewed and approved ECDD for transactions exceeding in-house limits.
- Oversaw reporting of STRs to the Principal and maintained STR registers.
- Monitored CCTV and ensured staff compliance through regular audits.
- Conducted AML/CFT audits, quarterly branch reviews, and compliance training.
- Reviewed audit findings and collaborated with branches for corrective actions.
- Managed document storage, destruction, and compliance with regulatory requirements.
- Reported compliance issues and recommendations to the Board of Directors.
Area Manager
Horizon Remit Sdn.Bhd.(formerly known as Prabhu Remit)
KUALA LUMPUR, Kuala Lumpur
01.2014 - 01.2015
- Visit Branches on a weekly basis and ensure that there are adequate marketing and promotional materials like flyers, buntings, posters etc
- Perform and prepare surprise audits on AML and operations
- To attend monthly meetings with the CEO with our new business proposal
- To build the Branches focused with the calendar month/year and or to achieve the focused build by the marketing team
Branch In Charge
Horizon Remit Sdn.Bhd.(formerly known as Prabhu Remit)
Kuala Lumpur, Kuala Lumpur
01.2011 - 01.2013
- Checked figures, postings, and documents for correct entry
- (checker)
- Kept all areas clean, organized and in line with company professional standards
- Developed effective relationships with staff and customers
- Worked effectively with a diverse team to accomplish daily objectives and meet long-term goals
- Check daily reports and emails
- To ensure all cash movements are properly recorded and balanced at all times and at the end of the day before closing
- Be responsible in ensuring all the transactions are in compliance with AMLA and under sector 3, BNM Guidelines
- Perform administrative functions such as filings and arranging of records for easy retrieval
Teller
Horizon Remit Sdn.Bhd.(formerly known as Prabhu Remit)
02.2008 - 01.2010
- Record keeping requirements by fully documenting each transaction
- Maintained strict compliance on regulations and CO SOP
- Keep accurate drawer counts with correct handling of cash transactions
- Increased revenue by selling our company (Prabhu) products and services
- Count every piece of currency carefully when accepting or dispensing cash
- Updated customer profile based on individual customer needs
- Met customer needs consistently with knowledgeable and fast service
- Ensure no cash shortage or excess cash or posting errors
- Assist customers to fill up forms and attend enquiries whenever there is a requirement
Administration and Business Executive
Capital Genesis Sdn. Bhd. (K.L)
KUALA LUMPUR, Kuala Lumpur
01.2002 - 01.2007
- Served customers by going above and beyond to offer exceptional support for all needs
- Enhanced customer satisfaction with fast, knowledgeable and fast service
- Prepare purchase order, delivery order and invoice
- Advertising company products on radio channels
- Stock checking
Credit Assistant
Wilson Parking Sdn. Bhd.
01.2000 - 01.2002
- Updated office files daily and kept records organized
- Served customers by going above and beyond to offer exceptional support for all needs
- Analyzed financial transactions, credit information, and payment histories
- Responsible for the Accounts Receivables functions, invoicing, revenue collection and credit control
- Preparation of monthly, quarterly and yearly closing financial statements reconciliation and reporting
Secretarial Assistant
MKI Corporate Consultants (M) Sdn. Bhd.
04.1998 - 01.2000
- Organized and Updated file systems, keeping records easily retrievable
- Handled vendor invoices, verifying coding, reconciling purchase orders and documenting approvals
- Managed all incoming and outgoing mail, packages, and faxes
- Updated office files daily and kept records organized
- Prepare Memorandum & Articles
- Transferring of company shares, certificate splitting for shares and creating copies of share certificates
- Preparing documents and authorizing changes in name of the company or changes in directors
Education
Certificate of Completion - AML/CFT
Travelex
Kuala Lumpur, 14 01.2020 - 12.2020
Certificate of Completion - AML/CFT MODULE 1 TO MODULE 4
MAMSB
Kuala Lumpur, 14 01.2016 - 12.2016
Certificate - Computer Studies (NCC)
Rima College
Kuala Lumpur, 14 01.1995 - 08.1997
Skills
Organization Skills
Analytical Skills
Communication Skills
Effective Problem Solving
Document reviews
Document analysis
Risk assessments
Customer due diligence
Compliance documentation
Anti-money laundering
Publications
Human Trafficking Article on LinkedIn, 01/2020
Awards
- ACE FEMALE PERFORMER 2014
- PIONEER EMPLOYEE 2015
- BEST FEMALE EMPLOYEE 2016
- ALL ROUNDER 2019
Timeline
Certificate of Completion - AML/CFT
Travelex
01.2020 - 12.2020
Certificate of Completion - AML/CFT MODULE 1 TO MODULE 4
MAMSB
01.2016 - 12.2016
Compliance Manager/Head Of Compliance
Horizon Remit Sdn.Bhd.(formerly known as Prabhu Remit)
01.2015 - Current
Area Manager
Horizon Remit Sdn.Bhd.(formerly known as Prabhu Remit)
01.2014 - 01.2015
Branch In Charge
Horizon Remit Sdn.Bhd.(formerly known as Prabhu Remit)
01.2011 - 01.2013
Teller
Horizon Remit Sdn.Bhd.(formerly known as Prabhu Remit)
02.2008 - 01.2010
Administration and Business Executive
Capital Genesis Sdn. Bhd. (K.L)
01.2002 - 01.2007
Credit Assistant
Wilson Parking Sdn. Bhd.
01.2000 - 01.2002
Secretarial Assistant
MKI Corporate Consultants (M) Sdn. Bhd.
04.1998 - 01.2000
Certificate - Computer Studies (NCC)
Rima College
01.1995 - 08.1997