Sarah Shafiqah Azya Binti Azman
Cabin Crew
Kuala Lumpur, Malaysia
Summary
Energetic bilingual Cabin Crew with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
2
2
years of professional experience
Work History
Cabin Crew
Batik Air Malaysia
03.2023 - Current
- Improved teamwork among crew members by actively participating in pre-flight briefing and post-flight debriefings, and sharing encouraging feedback for each flight.
- Complied with company regulations and rules to promote safe environment for passengers and colleagues.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Led safety demonstrations before each flight, educating passengers on proper use of equipment and emergency exits.
Social Media Executive
HappyFresh
06.2022 - 09.2022
- Managed company profiles on various platforms, ensuring consistent messaging and visual branding.
- Crafted compelling copy for social posts that resonated with target audiences, generating shares and comments.
- Increased customer engagement through social media.
- Collaborated with team members to develop creative campaigns for social media platforms.
Human Resources Assistant
ZALORA Group
03.2022 - 05.2022
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Screened applicant resumes and coordinated both phone and in-person interviews.
Education
BBA - Retail Management
MARA Technological University (UiTM)
Selangor, Malaysia 04.2001 -
Diploma - Creative Industry Management
MARA Technological University
Selangor, Malaysia 04.2001 -
Skills
Safety awareness
Passenger Assistance
Reliability and punctuality
Complaint Handling
Baggage handling
Jet lag management
Continuous Improvement
Timeline
Cabin Crew
Batik Air Malaysia
03.2023 - Current
Social Media Executive
HappyFresh
06.2022 - 09.2022
Human Resources Assistant
ZALORA Group
03.2022 - 05.2022
BBA - Retail Management
MARA Technological University (UiTM)
04.2001 -
Diploma - Creative Industry Management
MARA Technological University
04.2001 -
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