Sarah Grace Athisedan
Data Management
Seri Kembangan, Selangor,10
Summary
Technologically savvy and focused Data Manager with strong background in advanced data management and troubleshooting skills . Effective in developing and optimizing data systems to meet customer needs. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Freelancer (Data Cleansing & Data Entry)
Self Employed
4 2020 - Current
- Increased accuracy in predictive analytics models with thorough data cleansing and validation procedures.
- Increased accuracy of business intelligence reports through consistent application of data cleansing techniques.
- Streamlined data entry processes for enhanced efficiency and reduced errors.
- Performed data entry, filing and copying
Data Management Associate
DHL Asia Pacific Shared Service Centre
10.2017 - 02.2020
- Manifest shipments for Singapore Global Manifesting
- Cross utilization with Singapore Export Cleansing & Classification
- Cross utilization with United States of America Global Manifesting
- Backup Performance Analyst (Auditor) for team Singapore Global Manifesting
- Hourly Performance report
- Daily team report
- Updating daily recap
- Preparing template for Performance Dialogue
- Presenting for Performance Dialogue
- Guiding new agents to have a better understanding in daily task
- Backup for Senior Agent and Trainer for newly joined agents - Presenting team's performance at weekly summary meeting - Managing reports - Cross checking faulty shipments - Lead in module training/briefing - Involve in new system updates
Barista
Starbucks
06.2016 - 07.2016
- Operated espresso machines and commercial coffee brewers to create beverages.
- Kept product inventory stocked during times of customer congestion and high demand.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Accelerated order completion times by efficiently multitasking between brewing, steaming, pouring, and serving various drinks simultaneously.
Barista
Espresso Lab
10.2015 - 12.2015
- Operated espresso machines and commercial coffee brewers to create beverages.
- Kept product inventory stocked during times of customer congestion and high demand.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Accelerated order completion times by efficiently multitasking between brewing, steaming, pouring, and serving various drinks simultaneously.
Telesales
TNT Logistics
04.2015 - 05.2015
- Delivered informative product presentations that showcased features and benefits, leading to higher conversion rates.
- Managed a database of leads, ensuring timely follow-up calls and accurate recordkeeping.
- Utilized sales techniques to build customer interest and close sales.
Sales Associate
Forever 21
05.2014 - 06.2014
- Used in-store system to locate inventory and place special orders for customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
Sales Associate
Topman Topshop
05.2014 - 06.2014
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Utilized upselling techniques to promote additional products and increase sales.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Managed cash register after end of shift to balance and record accurate transactions.
- Supported store leadership in implementing new merchandising strategies which led to improved product positioning and overall visual appeal.
Telesales
Telenex Asia
4 2014 - 5 2014
- Made outbound calls to potential customers.
- Introduced products/services and explained benefits.
- Addressed customer questions and concerns.
- Persuaded customers to make purchases.
- Recorded sales and customer information accurately.
Education
Diploma -
UNISEL
Kuala Selangor 01.2013 - 2013.04
SPM -
SMK Sri Utama
Petaling Jaya 01.2012 - 2012.04
Skills
Microsoft Excelundefined
Accomplishments
- Barista Championship, Starbucks (2016): Recognized for excellence in crafting beverages and providing exceptional customer service.
- Role Model, DHL APSSC (2018): Acknowledged as a role model for colleagues, demonstrating leadership and exemplary performance.
- Employee of the Month, DHL APSSC (2018, 2019): Honored for outstanding contributions to team success and dedication to excellence.
- Perfectionist, DHL APSSC (2018): Recognized for meticulous attention to detail and consistently high standards of work.
Personal Information
- Date of Birth: 04/04/95
- Gender: Female
- Nationality: Malaysian
- Marital Status: Single
References
- Norazila Bt Othman, 0173633842, norazila.othman@dhl.com, DHL APSSC
- Syahmi Hamdan, 0183288284, DHL APSSC
Timeline
Data Management Associate
DHL Asia Pacific Shared Service Centre
10.2017 - 02.2020
Barista
Starbucks
06.2016 - 07.2016
Barista
Espresso Lab
10.2015 - 12.2015
Telesales
TNT Logistics
04.2015 - 05.2015
Sales Associate
Forever 21
05.2014 - 06.2014
Sales Associate
Topman Topshop
05.2014 - 06.2014
Diploma -
UNISEL
01.2013 - 2013.04
SPM -
SMK Sri Utama
01.2012 - 2012.04
Freelancer (Data Cleansing & Data Entry)
Self Employed
4 2020 - Current
Telesales
Telenex Asia
4 2014 - 5 2014
Similar Profiles
Elizabeth U'PrichardElizabeth U'Prichard
Fulltime Home Educator at Self EmployedFulltime Home Educator at Self Employed
Robert AndersonRobert Anderson
Independent Contractor at Self employedIndependent Contractor at Self employed
Katelyn Dawn MarnochKatelyn Dawn Marnoch
Certified Professional Coach at Self EmployedCertified Professional Coach at Self Employed