SARAH BINTI MOHD SETH
Technical Writers
Selangor,Shah Alam
Summary
Energetic and eager to apply extensive knowledge of new skills to achieve company goals. Dedicated to working hard to make positive contributions.
Overview
6
6
years of post-secondary education
20
20
years of professional experience
Work History
Virtual Customer Service Representative
Sethvacationstay
Shah Alam, Selangor
01.2016 - Current
- I build trust with clients.
- I helped customers directly through voice and chat, ensure their check In and stays run smoothly.
- I participate in lead generation, making sales calls to qualify prospects, proposal and follow up and possibility closing sales.
- I resolve service problems by clarifying the customer complaint; determining the cause of the problem; expediting correction or adjustments following up to ensure resolution.
- I reach out to existing and potential customers to present product & services offerings.
- I actively share feedback on social media platform to encourage future sales.
- Continuously upgrading marketing and sales skill.
Freelance Content Writer
Nasi Arab Shah Alam Delivery
Shah Alam, Selangor
01.2019 - Current
- Digital Content Creator.
- Create campaign and showcase customer feedback to encourage sales.
- Respond to all inquiries in a prompt and professional manner.
- Work with the Kitchen teams to handle inquiries and customer feedback.
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Wrote advertising material for use by publication, broadcast or internet media to promote sale of goods and services.
Fashion
TrendyMuslimah.com
Shah Alam, Selangor
01.2009 - 01.2016
- Sourced fashion material and supply locally and internationally for Malaysia market.
- Negotiate price with supplier to meet cost efficiency.
- Quality control on material received.
- Cost control to ensure positive cash flow.
- Networking through local and international events.
- Online shop on multiple online platform including shopee and lazada.
- Continuously upgrading marketing and sales skill.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Project Engineer
Zecon Water Corporation Sdn Bhd
Kuala Lumpur
01.2006 - 01.2009
- Involved in pre- and post-contract duties which includes contract bid proposals, construction and implementation of project schedules for M&E and liaison with authorities/clients for project approval.
- Coordinate and Supervise M&E and domestic sub-contractor’s work and ensure project performances are in accordance with the master work programme and project specifications.
- Prepare monthly report.
- Educated general public on project progress and plans through public presentations and community discussions.
- Read and interpreted blueprints, technical drawings, schematics and computer-generated reports.
- Interacted with state and local agencies concerning compliance with codes and regulations.
Terminal Operation Executive
01.2005 - 01.2006
- Price Analysis: Monitor the daily MOPS (Mean of Platts Singapore/ crude oil pricing) and produce monthly report.
- Assist on applying for banking facilities.
- Sales & Marketing : promote company’s product and services in international events.
- Handle the document instruction for the vessel involved in trading.
- Handle shipping documents.
- Filing of contracts and LCs 9.
- Previous Employer : Zecon-ESEC Sdn Bhd.
Instrument Engineer
Project Bidding and Tendering
01.2004 - 01.2005
- Procurement : Source product for client, advice client on their needs, advice client on equipment suggested, deal with manufacturer - Familiar to valve standards (ASTM, DN,ASME etc) - Deal with major Oil & Gas player; Talisman, Petronas, Shell and Esso on plant maintenance.
- Project Management: ensure project delivered on time and meets client requirements, handle bidding process.
- Site visit to ensure equipment installed satisfies customer, advice customer on spares and long term maintenance.
Project Engineer
Destar Consolidated Sdn Bhd
Kuala Lumpur
01.2003 - 01.2004
- Coordinate and maintain good communications with customers, Procurement : Source product for client, advice client on their needs, advice client on equipment suggested, deal with manufacturer - Familiar to valve standards (ASTM, DN,ASME etc) - Deal with major Oil & Gas player; Talisman, Petronas, Shell and Esso on plant maintenance.
- Project Management: ensure project delivered on time and meets client requirements, handle bidding process.
- Site visit to ensure equipment installed satisfies customer, advice customer on spares and long term maintenance.
- Sales & Marketing : promote company’s product and services in international events.
- Liaise with Austrade (Australian embassy’s trading arm) for inter-country business ventures.
- Trading: Handle trading project with international company (Oman, United Kingdom, USA etc)
Internship Student
Gas District Cooling (M) Sdn Bhd
Sepang, Selangor
03.2002 - 05.2002
- Assist the maintenance team.
- Assist the boiler man and the instrumentation team to troubleshoot major boiler failure.
- Assist the system engineer in the semi-annual chilled water production and distribution system check-up.
- Participated in the Yokogawa Instrumentation Workshop 2002.
- Members of the Financial Analysis Team.
- Analyzed plant reliability and efficiency for the year 2001/2002 based on daily report and permits.
- Analyzed gas turbine reliabilities and efficiencies based on annual reports.
Education
SPM - Science Education
MARA Junior Science College
Jasin, Melaka 01.1997 - 12.1998
BEng (Electrical Instrumentation & Control) -
University Of Technology Malaysia
Johor 01.1999 - 03.2003
Skills
Microsoft Office
Customer ServiceTalented leader
Problem-solving
Client Relationships
Adapt to New Software
Procurement
Administrative tasks
Canva, photo editing softwares
Language English and Malay
Timeline
Freelance Content Writer
Nasi Arab Shah Alam Delivery
01.2019 - Current
Virtual Customer Service Representative
Sethvacationstay
01.2016 - Current
Fashion
TrendyMuslimah.com
01.2009 - 01.2016
Project Engineer
Zecon Water Corporation Sdn Bhd
01.2006 - 01.2009
Terminal Operation Executive
01.2005 - 01.2006
Instrument Engineer
Project Bidding and Tendering
01.2004 - 01.2005
Project Engineer
Destar Consolidated Sdn Bhd
01.2003 - 01.2004
Internship Student
Gas District Cooling (M) Sdn Bhd
03.2002 - 05.2002
BEng (Electrical Instrumentation & Control) -
University Of Technology Malaysia
01.1999 - 03.2003
SPM - Science Education
MARA Junior Science College
01.1997 - 12.1998