Summary
Overview
Work History
Education
Skills
Contribution to Publications
Timeline
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Sarah Nagalingam

Pharmacist

Summary

Dynamic healthcare professional with extensive experience as a pharmacist both clinical and administration/ management at the Ministry of Health Malaysia. A professional with proven ability to drive strategic initiatives and foster team collaboration. Adept at navigating complex challenges, consistently delivering impactful results, and adapting to changing dynamics. Known for reliability and focus on achieving measurable outcomes.

Overview

22
22
years of professional experience

Work History

Senior Principal Assistant Director

National Health Financing Section, Planning Division, Ministry of Health Malaysia
08.2020 - Current

Pharmacist In Charge

Seremban 2 Health Clinic
06.2016 - 07.2020
  • Managed drug and supply inventories.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Counseled patients regarding proper intake of medications.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Prepared customized compounded medications per physician orders when commercially available formulations were not suitable for individual patient needs or preferences.
  • Maintained accurate inventory records, ensuring the pharmacy had an adequate supply of medications to meet patients'' needs.
  • Ensured proper storage conditions for temperature-sensitive medications, maintaining product integrity and minimizing waste due to spoilage.
  • Monitored controlled substances inventory and records, ensuring compliance with state regulations and preventing diversion or misuse.
  • Improved customer satisfaction by providing timely and accurate prescription processing, counseling on medication usage, and addressing any concerns or questions.
  • Closely monitored department performance metrics.
  • Managed a team of pharmacists, pharmacy technicians, and pharmacist trainees by providing guidance and training to ensure adherence to best practices and regulatory compliance.
  • Supervised and coached pharmacists, pharmacy technicians, and pharmacist trainees.
  • Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.

Pharmacist in Charge

Sungai Buloh Health Clinic
06.2015 - 05.2016
  • Managed drug and supply inventories.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Counseled patients regarding proper intake of medications.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Maintained accurate inventory records, ensuring the pharmacy had an adequate supply of medications to meet patients'' needs.
  • Ensured proper storage conditions for temperature-sensitive medications, maintaining product integrity and minimizing waste due to spoilage.
  • Monitored controlled substances inventory and records, ensuring compliance with state regulations and preventing diversion or misuse.
  • Improved customer satisfaction by providing timely and accurate prescription processing, counseling on medication usage, and addressing any concerns or questions.
  • Closely monitored department performance metrics.
  • Managed a team of pharmacists and pharmacy technicians by providing guidance and training to ensure adherence to best practices, and regulatory compliance.
  • Supervised and coached pharmacists and pharmacy technicians.

Pharmacist in Charge

Taman Ehsan Health Clinic
11.2014 - 05.2015
  • Provided exceptional medication therapy management services for chronic disease state management, leading to better patient outcomes.
  • Assisted patients with selecting appropriate over-the-counter products based on their symptoms or medical history while educating them about potential side effects or interactions with other medications they may be taking.
  • Developed strong relationships with healthcare providers, fostering trust and collaboration in medication therapy management for patients.
  • Managed a team of pharmacy technicians, providing guidance and training to ensure adherence to best practices and regulatory compliance.
  • Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Closely monitored department performance metrics.
  • Managed drug and supply inventories.
  • Counseled patients regarding proper intake of medications.

Senior Principal Assistant Director

Pharmaceutical Services Division, Ministry of Health Malaysia
09.2011 - 09.2013
  • To be filled...

Principal Assistant Director

Pharmaceutical Services Division, Ministry of Health Malaysia
06.2005 - 08.2011

To be filled in....

Pharmacist

Ampang Hospital, Ministry of Health Malaysia
07.2003 - 05.2005

To be filled in....

Education

Master of Medical Science in Public Health - Public Health

University of Malaya
Petaling Jaya, Selangor, Malaysia
04.2001 -

Bachelor of Pharmacy (Hons.) - Pharmaceutical Sciences

University Science of Malaysia
Penang
04.2001 -

Skills

Proficient in managing multiple tasks

Strong written and verbal communication skills (English Language, Malay Language)

ISO Internal Auditor

Contribution to Publications


1. Pharmacy Information System Version 1.1 – Functional Requirements   Brief Hospital Information System, July 2006   Edition, Health Informatics Standards, MOH Malaysia

–   Contributor, Inventory Management Module Group (July 2006)


2. Malaysian Statistics on Medicine 2007, May 2009 - National Survey on the Use of Medicines (NMUS) 

- Project Staff : Pharmacist Liaison Officer (May, 2009)


3. Malaysia’s Health 2008, Ministry of Health Malaysia; Part 1 Chapter 3  Health System Management: 12.  Consolidating the Pharmaceutical   Sector through the Malaysia National Medicines Policy (DUNAS)  – Article Contributor (Co-Author) (2008)


4. Requirement for the Development of Pharmacy Facilities in Hospitals, Health Clinics  and Other Health Facilities,  Ministry of Health Malaysia, 3rd  Edition 2009 – Editorial Board Member (2009)


5. Handling of Inhaler Devices: A Practical   Guide for Pharmacists, Pharmaceutical Services Division, MOH, 2010

– Editorial Committee Member (2010)


6. National Medicines  Policy - 5 years After Implementation (Presentation by Dr. Nour Hanah bt.  Othman) – 2014 FIP Congress, Bangkok

 –Co- Author (2014)

Timeline

Senior Principal Assistant Director

National Health Financing Section, Planning Division, Ministry of Health Malaysia
08.2020 - Current

Pharmacist In Charge

Seremban 2 Health Clinic
06.2016 - 07.2020

Pharmacist in Charge

Sungai Buloh Health Clinic
06.2015 - 05.2016

Pharmacist in Charge

Taman Ehsan Health Clinic
11.2014 - 05.2015

Senior Principal Assistant Director

Pharmaceutical Services Division, Ministry of Health Malaysia
09.2011 - 09.2013

Principal Assistant Director

Pharmaceutical Services Division, Ministry of Health Malaysia
06.2005 - 08.2011

Pharmacist

Ampang Hospital, Ministry of Health Malaysia
07.2003 - 05.2005

Master of Medical Science in Public Health - Public Health

University of Malaya
04.2001 -

Bachelor of Pharmacy (Hons.) - Pharmaceutical Sciences

University Science of Malaysia
04.2001 -
Sarah NagalingamPharmacist