Sarah Karupanan
Customer Service
Lot 27,Kampung Tumbuk Darat,Tanjong Sepat,Kuala Langat ,10
Summary
Dedicated professional with a strong desire for career growth and development, seeking an opportunity to contribute expertise, knowledge, and commitment to the long-term success of an organization. Passionate about making a meaningful impact and thriving in collaborative environments to drive results. Committed to continuous learning and staying updated on industry trends, eager to take on new challenges and contribute to the overall success of the team.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Customer Service Officer
Segi Astana Sdn Bhd,Malaysia
08.2016 - 01.2021
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Meet and greet customers professionally and warmly
- Provide information such as mall information or directories to customers
- To attend to customer (shoppers, tenants and passenger) complaints, feedback, requests and problems and ensure these are resolved quickly and tactfully within a stipulated timeframe
- To attend to emergencies and respond accordingly, e.g, as first aider to injuries
- To follow-up with the respective departments on incidents and mall defects as reported by tenants and customers
- To ensure baby strollers, wheelchairs and other services are in good working condition and maintain a high standard of cleanliness
- To ensure the cleanliness of counters, service equipment & accurate inventory control
- Inter departmental interaction-work closely with Marketing & Communications. Advertising & Promotions, Events, Security. Carpark, Maintenance, Leasing, Operations, Housekeeping, related departments and partner, MAHB to ensure smooth daily operations of the mall.
- Make announcements and paging over the public address system
- Assist in lost children and lost & found issue.
- Assist in company events & promotions
- Answer to phone inquiries with regards to mall.
- Follow & compliance with company SOP and rules & regulations
- Record and update the daily on duty forms & reports
- Any other tasks as assigned from time to time by superior/ team leader
Customer Service
Resort World Genting
08.2007 - 04.2016
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Perform customer verifications
- Making reservations, checking vehicles in and out
- Provide a welcoming all guest
- Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Record details of actions taken
- Manage administration
- Communication and coordinate with internal and external customers
- Follow up on customer interactions
- Troubleshoot service-related problems for customers
- Develop relationship with customer and driver
- Provided friendly, helpful customer service to over customers daily.
- Maintained excellent customer service and positive attitude.
- Developed customer service abilities through assisting visitors and handling inquiries.
- Displayed very good communication and customer service skills.
Clinic Staff
Clinic K.Singam Associates
06.2005 - 07.2007
- Providing physical stimulation to the patients
- Actively participate and report in the Assessment, Care planning and Implementation
- Proficient in filling out necessary forms/surveys and computer charting
- Adhering to the policies and procedures of the facility and ensuring patients safety
- Offered excellent customer service and provided information to the families/visitors
- Excellent attendance, punctuality and work record
Education
High School Diploma -
Tafe College Malaysia
Seremban, 05 05.2000 - 12.2002
Skills
PHOTOSHOP
- Sosial Media Post Photo Edting, Mockup, GIF
VIVA VIDEO & VIDEO FLYER
- Short Video / Company Event Video / Event Video
PPT Papenwork, Data Microsoft Word
Customer service
Microsoft PowerPoint
Microsoft Excel
Relationship building
Service recommendations
Personal Information
- Age: 44
- Date of Birth: 01/01/81
- Gender: Female
Reading books
My favorite books like is about divine power in science technology.
Timeline
Customer Service Officer
Segi Astana Sdn Bhd,Malaysia
08.2016 - 01.2021
Customer Service
Resort World Genting
08.2007 - 04.2016
Clinic Staff
Clinic K.Singam Associates
06.2005 - 07.2007
High School Diploma -
Tafe College Malaysia
05.2000 - 12.2002
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