Sara Tan Xin Mei
Petaling Jaya, Selangor
Summary
Proven in enhancing customer satisfaction at Yin's Sourdough, I excel in multitasking and active listening, ensuring a welcoming cafe environment. My expertise in product sales and creating positive customer experiences, backed by a warm and friendly demeanor, significantly contributes to team success and brand awareness. Skilled in both customer service and marketing strategies, I consistently drive engagement and sales growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cafe Server
Yin's Sourdough
08.2022 - 10.2022
- Effectively multitasked between serving guests at tables as well as assisting those placing take-out orders.
- Promoted a welcoming atmosphere through friendly interactions with both regular patrons and first-time visitors alike.
- Maintained cafe cleanliness by wiping down tables and counters, restocking condiment bar, emptying trash receptacles and mopping and sweeping floors.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Maintained a clean and inviting cafe environment, ensuring an enjoyable experience for customers.
Cafe Server
Half & Hafu
06.2022 - 08.2022
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Processed orders and sent to kitchen employees for preparation.
- Effectively multitasked between serving guests at tables as well as assisting those placing take-out orders.
- Maintained cafe cleanliness by wiping down tables and counters, restocking condiment bar, emptying trash receptacles and mopping and sweeping floors.
Cafe Worker
Coffee Cottle
02.2022 - 04.2022
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
Pre Kindergarten Teacher
Taska Sri Emas Kindergarten
08.2020 - 10.2020
- Improved student engagement by incorporating hands-on activities and visual aids into lessons.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Actively participated in professional development workshops to stay current on educational trends and improve teaching techniques.
- Designed assessments that measured student progress towards meeting curriculum goals, informing future instructional decisions.
- Established a positive classroom environment that promoted respect, inclusion, and cooperation among students.
Sales Promoter
Essential Oils
02.2020 - 03.2020
- Provided coupons, product samples and informational brochures to customers.
- Boosted sales performance through effective communication of promotional offers and persuasive selling techniques.
- Created and perfected various pitch promotions to attract customers toward products.
- Requested contact information from potential customers to provide additional information.
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
- Engaged consumers in stores, on sidewalks and at outdoor events to encourage product sampling.
Sales Promoter
Maglifestyle
01.2020 - 02.2020
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
- Engaged consumers in stores, on sidewalks and at outdoor events to encourage product sampling.
- Resolved customer issues and concerns by listening attentively, identifying root issue, and implementing best resolution possible.
- Provided exceptional customer service, addressing inquiries promptly and ensuring a positive shopping experience for all patrons.
- Recommended specific product options to meet customer needs.
Education
Bachelor of Business Management - Digital Marketing
SEGi University
Petaling Jaya, Selangor, Malaysia2024
Foundation in Arts - Business
SEGi University & College
Petaling Jaya, Selangor, Malaysia05.2021
SPM
Sekolah Kebangsaan Bandar Utama Damansara (4)
Petaling Jaya, Selangor, Malaysia12.2019
Skills
Patience and Empathy
Reliable and Responsible
Team Player
Decision-Making
Warm and Friendly
Active Listening
Customer Service
Product Sales
Marketing Strategies
Brand Awareness
Networking
Certification
- Fundamentals of Digital Marketing, Google (August 2023)
- SEO, HubSpot Academy (February 2024)
- Introduction to Psychology, Coursera (August 2023)
Timeline
Cafe Server
Yin's Sourdough
08.2022 - 10.2022
Cafe Server
Half & Hafu
06.2022 - 08.2022
Cafe Worker
Coffee Cottle
02.2022 - 04.2022
Pre Kindergarten Teacher
Taska Sri Emas Kindergarten
08.2020 - 10.2020
Sales Promoter
Essential Oils
02.2020 - 03.2020
Sales Promoter
Maglifestyle
01.2020 - 02.2020
Bachelor of Business Management - Digital Marketing
SEGi University
Foundation in Arts - Business
SEGi University & College
SPM
Sekolah Kebangsaan Bandar Utama Damansara (4)
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