Sanveer Singh Bains
IT Analyst
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Content Moderator
Bytedance
09.2021 - Current
- Part of Live SG Team since 20/09/2021
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Reduced response time (AHT) for content review, ensuring a safer online environment for users.
- Strengthened team efficiency by training new moderators on best practices, guidelines, and workflow processes.
- Elevated collaboration among moderator teams by actively participating in meetings, discussions, and information sharing sessions.
- Gained recognition from SME and TL.
- Maintained a rating M+ in my last PR and a rating E in the previous PR.
- Spot Bonus Awardee (Outstanding Individual: Shooting Star)
- Coached 8 moderators under my observation. They all showed a tremendous improvement in their KPI result and scorecard.
Senior Executive of Immediate Response Team (IRT)
Grab Management Services (Singapore)
3 2018 - 06.2021
- A strong leader of the IRT Team
- Managing and directing the activities with various stakeholders that will be involved in emergency response and recovery
- Responsible in delegating the daily task to all team members in a shift
- Strong KPI achiever (QA, attendance and overall performance)
- No records of PIP (Performance Improvement Plan).
- Strengthened stakeholder relationships with regular communication, resulting in improved alignment on strategic initiatives.
Customer Experience Specialist
Accenture (Grab)
01.2017 - 03.2018
- Managed service enquiries and disputes arising from drivers, passengers and stakeholders
- Delivered exceptional customer assistance based on the company's KPI requirements
- Observed front-line issues such as application failure, payment issues, product enquiries and clarifications and report promptly to supervisor
- Oversaw a team of 15 customer experience associates and led weekly discussions to facilitate the establishment of team and individual goals
- Led a high-end emergency case within a given time and presented it to the head of country
- Received recognition from head of country
- Achieved best employee performance award by head of Accenture (Grab) Malaysia.
Intern
PETRONAS Lubricants International Sdn Bhd
11.2015 - 03.2016
- Gathered requirements and identify the costs and the time needed to implement the project
- The job needed a mix of business and technical knowledge, and a good understanding of people
- Involved in Project ASAP (Aligning Systems and Processes) and Business Intelligence projects for China and Brazil.
Education
A-Levels -
Advance Tertiary College
01.2011 - 2012.04
Cambridge A-Levels in Law, Business Studies and English Literature - undefined
BSc (Hons) in Information Technology Specializing in Intelligent Systems -
Asia Pacific Institute of Information Technology (APIIT)
01.2013 - 2016.04
Skills
- Social media knowledge
- Multitasking Abilities
- Critical Analysis
- Adaptability
- Problem-solving abilities
- Excellent Communication
- Ethical judgment
Accomplishments
- Employee of the Month
- Head Prefect at High School (2008)
- Best Student award in English Language (2006)
- Recognized as the tabla player (musical instrument) for National Level (2004-2005)
Personal Information
- Date of Birth: 05/23/92
- Nationality: Malaysian
References
- Dr Lim Li Chen, Head Lecturer, Business Studies, Asia Pacific University. +60123239569
- Varinderdeep Kaur Bhandal, Head of Retail Business Division, Petronas Dagangan Berhad. +60193692692
- Syafiq Zulkiffly, Team Manager, Live Team, Bytedance. +0102298809
Extracurricular Activities
Organizing Coordinator, New Zealand Sikh Youth Camp, Auckland
Coordinate youth camps with participation of 300 youths
Organizer, Malaysian Sikh Youth Camps, 2014 - Present
Timeline
Content Moderator
Bytedance
09.2021 - Current
Customer Experience Specialist
Accenture (Grab)
01.2017 - 03.2018
Intern
PETRONAS Lubricants International Sdn Bhd
11.2015 - 03.2016
BSc (Hons) in Information Technology Specializing in Intelligent Systems -
Asia Pacific Institute of Information Technology (APIIT)
01.2013 - 2016.04
A-Levels -
Advance Tertiary College
01.2011 - 2012.04
Senior Executive of Immediate Response Team (IRT)
Grab Management Services (Singapore)
3 2018 - 06.2021
Cambridge A-Levels in Law, Business Studies and English Literature - undefined
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