SANTOSHI RUPA DEVI
Manager – Engagement Management Services
Bangalore
Summary
Dynamic and results-oriented Strategic Financial Operations Leader with over 13 years of progressive experience at EY GDS, specializing in end-to-end Accounts Receivable (AR), Project Billing, and Financial Lifecycle Management. Proven success in leading high-performing teams of up to 30 professionals while driving significant process efficiencies, including spearheading an RPA initiative that saved 20,000 hours annually. Committed to enhancing portfolio financial oversight and fostering strong stakeholder collaboration, achieving measurable outcomes through strategic planning and process improvement. Recognized for adaptability and a relentless focus on cultivating a culture of accountability and excellence to meet evolving organizational needs.
Overview
1
1
Language
14
14
years of professional experience
Work History
Manager – Engagement Management Services (EMS)
EY Global Delivery Services (GDS)
01.2020 - Current
- Led cross-functional teams to enhance service delivery and operational efficiency.
- Developed and implemented strategic initiatives to optimize resource allocation and project outcomes.
- Streamlined processes through the integration of advanced analytics and reporting tools.
- Spearheaded client engagement strategies to improve satisfaction and retention rates.
- Managed risk assessments, ensuring compliance with industry standards and regulations.
- Collaborated with senior leadership to define organizational goals and performance metrics.
- Facilitated training programs on new methodologies, promoting continuous improvement within teams.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
Assistant Manager – Engagement Management Services (EMS)
EY Global Delivery Services (GDS)
07.2012 - 01.2020
- Streamlined reporting processes through automation, increasing accuracy and reducing turnaround time for deliverables.
- Managed project budgets and timelines, ensuring alignment with organizational goals and stakeholder expectations.
- Collaborated with senior management to define strategic objectives and drive initiatives that support business growth.
- Code Setup and Financial Management - Was responsible for setting up codes and managing Financials of code by performing regular Parametric Driven Reports
(PDR) reviews, raising invoices on timely basis and through performing ETC's. Have monthly calls with client to discuss queries and pending/unpaid bills. - Budget and Pricing - Was responsible for creating budget and pricing plan for myaccount, track NUI (net un billing inventories) and follow up with country team to
raise pending invoices. - Compliance Management - Was responsible for managing end to end deliverables of Germany and US client, which includes, SOW and MSA creation, timely completion
of compliance activities such as e-filing tax returns, extension filing, deploying Tax questionnaires & preparing authorization list.
Education
M.Sc. - Biotechnology
T. John College, Bangalore University
Bangalore01.2010
B.Sc. - Biotechnology
TSR & TBK Degree College, Andhra University
Andhra Pradesh01.2008
Skills
Financial modeling in Excel
ERP systems management
Automation of Billing Process
Cash receipts and reconciliation expertise
Customer engagement
Collaborative team management
Prioritization and scheduling
Analytical decision-making
Timeline
Manager – Engagement Management Services (EMS)
EY Global Delivery Services (GDS)
01.2020 - Current
Assistant Manager – Engagement Management Services (EMS)
EY Global Delivery Services (GDS)
07.2012 - 01.2020
B.Sc. - Biotechnology
TSR & TBK Degree College, Andhra University
M.Sc. - Biotechnology
T. John College, Bangalore University
TECHNICAL SKILLS & LANGUAGES
Languages: English (Excellent), Hindi (Fluent)
CORE COMPETENCY AREAS
Financial Operations & Billing
- Managed end-to-end Accounts Receivable (AR) and billing lifecycles for major US and Germany client portfolios.
- Reconciled monthly actuals vs. pre-bills using PDR and ETC reviews for T&M and Fixed Price projects.
- Governed strict financial compliance and month-close activities across diverse multinational accounts.
- Prepared SOWs (Client Contracts) and engaged diverse client teams to ensure seamless delivery of financial milestones.
- Led and mentored a 25–30 member team, overseeing operational workflows and resource forecasting.
- Served as the primary regional SPOC, driving client communication, daily/weekly calls, and collections.
- Optimized resource allocation and team utilization to eliminate unfulfilled demand and protect margins.
- Spearheaded an RPA project that automated billing workflows, saving 20,000 hours per annum.
- Applied Advanced Excel (Vlookups, Pivots) for aging analysis and tracking Net Unbilled Inventory (NUI).
- Implemented continuous process improvements to compress month-close timelines and increase accuracy.