Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

Santi Tajuddin edy

Store Manager
Kuala Lumpur,Kuala Lumpur
Santi Tajuddin edy

Summary

First impressions are everything and your job advert is your first chance to pitch your company. If you get it right, you will maximise the number of suitable candidates that you can generate.

Desired Experience

The relevant experience of a Retail Assistant might include working as a sales assistant, shop assistant, or customer services. Experience in these roles indicates the candidate has developed their retail skills, sales skills, problem-solving skills, and customer service skills and has a professional manner.

Overview

1
year of professional experience
29
years of post-secondary education

Work History

AISHOP ONLINE SOLUTION (M) SDN BHD
Petaling Jaya Selangor

Store Manager
01.2023 - Current

Job overview

  • First impressions are everything and your job advert is your first chance to pitch your company. If you get it right, you will maximise the number of suitable candidates that you can generate.
  • Desired Experience
  • The relevant experience of a Retail Assistant might include working as a sales assistant, shop assistant, or customer services. Experience in these roles indicates the candidate has developed their retail skills, sales skills, problem-solving skills, and customer service skills and has a professional mannerAssessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Education

College Tunas Harapan
SANDAKAN SABAH

High School Diploma
03.1995 - Current

University Overview

Skills

Maximizing profitability

High-energy Store Manager bringing extensive experience in retail settings Set and enforced consistent standards to maintain staff satisfaction and meet performance targets Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency

Rotated merchandise and displays to feature new products and promotions

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives Born leader and analytical problem-solver with proven team building and management success

Relationship building and management

Approved regular payroll submissions for employees

Completed point of sale opening and closing procedures

Results-driven retail management professional determined to exceed company sales goals Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales

Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements

Reconciled daily sales transactions to balance and log day-to-day revenue

Managed a store that exceeded company expectations in every category during the [Quarter] quarter

Product and service sales

Goals and performance

Strategic thinker

Customer Relations

Store displays

Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele

Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth

Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service

Employee scheduling

Negotiated price and service with customers and vendors to decrease expenses and increase profit

Monitored daily cash discrepancies, inventory shrinkage and drive-off

Interacted well with customers to build connections and nurture relationships

Scheduling

Interests

My greatest strength is my ability to communicate In retail, this has proven to be invaluable Having excellent interpersonal skills means that I can feel comfortable relating to customers and be confident in my interactions with co-workers I love working with people and genuinely enjoy helping my customers enjoy being part of a team and working with others to achieve the best results When it comes to the ordinary workday, I am self-reliant and try to connect with the customer and solve their problem the best I can But, I am willing to admit when it goes beyond my capabilities, and I need help from my coworkers I am also always happy to help members of my team whenever I can be of assistance In my previous workplace, I discovered how valuable a team could be There was a time when I couldn’t find the answer to the customer’s query even though I looked through all sources I could think of We had a group chat for our team, so I popped the client’s problem in there Just a moment after, one of my colleagues contacted me privately, saying he had that issue before and talked me through how to solve it The client left the interaction happily with their issue resolved, and I was grateful to my coworker for their help

Timeline

Store Manager
AISHOP ONLINE SOLUTION (M) SDN BHD
01.2023 - Current
College Tunas Harapan
High School Diploma
03.1995 - Current
Santi Tajuddin edyStore Manager