SANTHIYA SRI MATHY A/P ASAITHAMBY
AMPANG
Summary
- I want to exploit my talent and want to grow with the Organization and became a responsible person by doing hard work and delivering my best to the organization.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Business Office Assistant
Sunway Medical Centre
11.2024 - Current
- Verify insurance benefits whether the coverage meet the standard of admission in defined policy of hospital.
- Ensure bills and collection procedures are executed in a professional manner and appropriately.
- Ensure accurate and timely submission of collection.
- Processed daily financial transactions in support of finance team objectives.
Customer Service Agent - Live Chat and Email Agent
Transcosmos(Malaysia) Sdn Bhd.
06.2023 - 10.2023
- Answering customers' inquiries via Chat and Email. providing the right information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Taking part in training and other learning opportunities to expand knowledge of the company and position.
- Communicates with other departments to answer customers' inquiries, solve their problems and fulfill their needs
Customer Service Executive
U-mobile Sdn.Bhd
01.2022 - 04.2023
- Company Overview: Manpower Staffing Services Malaysia Sdn Bhd
- Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working, address, and meet all needs
- Adept at following communication scripts to properly handle various needs in a professional manner
- Works to keep and increase customer satisfaction with every phone call
- Understand the importance of delivering the mission of a brand with each action and interaction that take place involving customers
- Handle 50+ customer interactions per day, giving detailed, personalized friendly and polite service to ensure customer retention and satisfaction
- Memorized all products and service to be able to answer customer questions quickly and efficiently and increase up sells
- Answered inquiries by effectively researching, locating, and relaying information to customers
- Maintained call center database by collecting and recording information
- Worked productively to determine the needs of customers and fast track solution to those needs
- Positive thinking and have good working attitude
- Manpower Staffing Services Malaysia Sdn Bhd
Customer Service Executive (Complaint Management Dept)
U Mobile Sdn Bhd
01.2022 - 04.2023
- Complaints management is about resolving individual complaints and identifying and process of prioritizing customer support issues, evaluating problems based on severity, and making sure the appropriate representatives are assigned to handle them
- Managing escalations is a key part of keeping more customers opportunities to make systemic improvements
Printing and Duplication Assistant
KIWI STATIONARY & DIGITAL PRINT CENTER
03.2019 - 11.2021
- Receive, schedule and assist in prioritizing printing and duplication requests and orders
- Cut, collate, staple, pad, drill, hole punch, fold, assemble and bind reproduced materials
- Produce quality printed work according to established production standard
Administrative Clerk
Pejabat Tanah Daerah Raub
05.2019 - 10.2019
- Managed telephone calls
- Composed letters and documents efficiently and accurately
- Took minutes at meetings, ensuring accuracy and attention to detail
- Provided administrative and clerical support to the company
- Printed and organized paperwork for the next working day
- Gathered important information through phone, letter, and email communication
- Recorded and updated customer databases
- Handled photocopying, scanning, and processing of administrative documents
- Managed telephone inquiries and information requests
- Processed incoming and outgoing mail
- Proficient in proofreading documents to a high standard
- Experienced in operating office equipment and computers for long periods
- Proactive in identifying opportunities for administrative improvement
- Possess excellent telephone etiquette and communication skills
- Efficiently work under pressure
Education
DIPLOMA -
KYP
KUANTAN, PAHANG 01.2015 - 01.2019
SPM - undefined
SMK MAHMUD RAUB
RAUB, PAHANGSkills
Good in speaking and writing (English, Malay, Tamil)
Literate in using Microsoft Offices (MS Word, MS Excel, MS PowerPoint)
internet surfs
Able to work in diverse teams
Communicate well with others
Quick Learner
Willing to take over in any situation if needed
Astute with demonstrated ability to problem solve
Administration and General Office
Organized
Analytical
Proactive
Proficient in proofreading documents to a high standard
Experienced in operating office equipment and computers for long periods
Proactive in identifying opportunities for administrative improvement
Excellent telephone etiquette
Communication skills
Efficiently work under pressure
Acquiredskills
Good in speaking and writing (English, Malay, Tamil), Literate in using Microsoft Offices (MS Word, MS Excel, MS PowerPoint), internet surfs., Able to work in diverse teams and Communicate well with other, Quick Learner, Willing to take over in any situation if needed, Astute with demonstrated ability to problem solve, Administration and General Office, Organized, Analytical, and Proactive with experience in a fast-paced environment.
Icnumber
970312-14-6816
Personal Information
- Health Status: Excellent
- Date of Birth: 03/12/97
- Gender: Female
- Nationality: Malaysia
- Marital Status: Single
- Religion: Hindu
Training
INFORMATION SYSTEM ADMINISTRATION, 2015 - 2019
Timeline
Business Office Assistant
Sunway Medical Centre
11.2024 - Current
Customer Service Agent - Live Chat and Email Agent
Transcosmos(Malaysia) Sdn Bhd.
06.2023 - 10.2023
Customer Service Executive
U-mobile Sdn.Bhd
01.2022 - 04.2023
Customer Service Executive (Complaint Management Dept)
U Mobile Sdn Bhd
01.2022 - 04.2023
Administrative Clerk
Pejabat Tanah Daerah Raub
05.2019 - 10.2019
Printing and Duplication Assistant
KIWI STATIONARY & DIGITAL PRINT CENTER
03.2019 - 11.2021
DIPLOMA -
KYP
01.2015 - 01.2019
SPM - undefined
SMK MAHMUD RAUB