SANTHIYA PERUMAL
Content Moderator
Citizen @ Old Klang Road , Kuala Lumpur
Summary
Experienced Creative Operations Specialist skilled in implementing efficient operating rhythms and management system structures. Proficient in problem analysis, articulation, and solution. Strong analytical skills. Highly organized and capable of working independently or as a team player.
Overview
13
13
years of professional experience
4
4
Languages
Work History
Verified Operations Specialist
TDCX (MY) SDN. BHD
09.2024 - Current
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Reduced response time for content review, ensuring a safer online environment for users.
- Proactively identified areas requiring policy updates or clarifications, reducing the occurrence of inconsistencies in content moderation decisions.
- Continuously sought personal development opportunities to stay informed about industry trends and emerging challenges related to content moderation and online safety.
Content Moderator
Concentrix Malaysia
06.2021 - 08.2024
- Reviewing and moderating user-generated content to ensure compliance with community guidelines and terms of service
- Escalating complex cases or content that requires further review to senior moderators or other departments
- Participating in the development and refinement of content moderation policies and procedures
- Providing feedback to product development teams to enhance content moderation tools and user reporting mechanisms
- Staying up-to-date with changes in platform features, community standards, and relevant legal considerations
- Assisting in the training and mentoring of new content moderators
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Maintaining a high level of discretion and protecting user privacy when handling sensitive information
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.
- Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
- Supported user satisfaction through prompt resolution of reported concerns regarding offensive or inappropriate material.
Customer Service Representative
RELIEF CHIROPRACTIC
05.2018 - 12.2020
- Resolve product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Teacher
MAPLEWOOD ACADEMY
10.2019 - 01.2020
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Helping students improve their listening, speaking, reading and writing skills via individual and group sessions
- Organizing social events for students
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Conveyancing clerk
NGEH & CO
01.2013 - 12.2014
- Prepare legal drafts/housing loan documents
- Keep clients updated regards to new business and regulations
- Participated actively in team meetings where best practices were shared among colleagues leading to improved productivity.
- Replying emails regarding concerns and queries
- Managed high-pressure situations effectively, resolving complications that arose during transactions professionally and promptly.
- Reduced errors in document preparation through diligent proofreading, editing, and attention to detail.
Tutor
SJK (T) CASTLEFIELD) PUCHONG)
07.2012 - 09.2012
- To prepare lesson plans, lecture notes and exercises for students based on the syllabus given
- To teach and deliver notes in simplest and understandable manner for the students
- To access the progress of student by conducting test and quizzes
- Helping students improve their listening, speaking, reading and writing skills via individual and group sessions
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Education
BACHELOR OF ENGLISH - TEACHING ENGLISH TO SPEAKERS OF OTHER LANGUAGES- TESOL
UNITAR INTERNATIONAL UNIVERSITY
01.2017 - 2019.12
Skills
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Planning and coordination
Multitasking
Problem-solving abilities
Analytical thinking
Team building
Time management
Professional References
Thinaharan Raja,
Team Leader (Concentrix Malaysia) ,
contact :014-6472800
Andriana Anne Maharan,
Team Leader ( TDCX (MY ) SDN.BHD,
contact: 019-8173426
Accomplishments
- Significant Quality Improver
- Top performer ( productivity and quality)
Timeline
Verified Operations Specialist
TDCX (MY) SDN. BHD
09.2024 - Current
Content Moderator
Concentrix Malaysia
06.2021 - 08.2024
Teacher
MAPLEWOOD ACADEMY
10.2019 - 01.2020
Customer Service Representative
RELIEF CHIROPRACTIC
05.2018 - 12.2020
BACHELOR OF ENGLISH - TEACHING ENGLISH TO SPEAKERS OF OTHER LANGUAGES- TESOL
UNITAR INTERNATIONAL UNIVERSITY
01.2017 - 2019.12
Conveyancing clerk
NGEH & CO
01.2013 - 12.2014
Tutor
SJK (T) CASTLEFIELD) PUCHONG)
07.2012 - 09.2012
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