Summary
Overview
Work History
Education
Skills
Timeline
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SANTHIA ARMUGAM

SANTHIA ARMUGAM

CUSTOMER SERVICE EXECUTIVE
Johor Bahru

Summary


Knowledgeable and dedicated customer service professional with extensive experience in property industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience
1
1
year of post-secondary education
4
4
Languages

Work History

Customer Service Executive

Bespoke Habitat Sdn Bhd
Johor Bahru, Johor
10.2024 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Supported smooth tenant move-ins and move-outs by scheduling inspections, managing paperwork, and facilitating key exchanges.
  • Managed detailed financial records, ensuring accurate rent collection and timely processing of payments.
  • Enhanced tenant satisfaction with prompt resolution of maintenance requests and clear communication.
  • Maintained efficient office operations by handling errands and administrative functions.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Established administrative work procedures to track staff's daily tasks.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.

Telemarketer Sales Representative

Etiqa Insurance
Johor Bahru, Johor
06.2020 - 08.2024
  • Contributed valuable insights during weekly meetings that led to the development of new sales tactics and techniques.
  • Participated in ongoing training programs to stay up-to-date on industry trends, enhancing overall sales acumen.
  • Collaborated closely with teammates on joint projects, contributing to a positive work environment and improved team cohesion.
  • Managed time efficiently between outbound calls, lead generation activities, and follow-up tasks to maximize productivity.
  • Consistently met or exceeded monthly performance metrics such as call volume, conversion rate, and average handle time.
  • Developed a strong knowledge of company product offerings to provide accurate information to clients and close deals effectively.
  • Increased customer satisfaction by providing exceptional service and addressing inquiries professionally.
  • Made average of 60 outbound and inbound calls per day.
  • Attained $15,000 in sales targets on monthly basis.

Customer Service

Pem Confinement (Herlo Consultancy)
Johor Bahru, Johor
07.2019 - 03.2020
  • Achieved consistent customer service excellence, maintaining positive attitude under pressure.
  • Delivered exemplary customer service to customers and colleagues.
  • Provided exceptional customer service while managing escalated complaints or concerns.
  • Strengthened client relationships, provided exceptional customer service and follow-up.
  • Evaluated customer service standards, policies and procedures to verify customer service goal achievement.

Customer Service

Aegis BPO
Johor Bahru, Johor
01.2018 - 06.2019
  • Delivered outstanding customer service to ensure repeat business and referrals.
  • Provided exceptional customer service to internal and external customers.
  • Managed concierge team, ensuring consistent delivery of exceptional customer service.
  • Evaluated data to identify trends and determine customer service needs.
  • Provided exceptional customer service, resolving account issues promptly and professionally.
  • Provided friendly customer service to guests and addressed concerns.
  • Provided excellent customer service, addressing parent concerns promptly and professionally.
  • Demonstrated excellent customer service skills, addressing concerns promptly and professionally.
  • Strengthened client relationships through exceptional customer service and prompt followups.
  • Met sales goals by offering excellent customer service.

Education

High School Diploma -

SMK SKUDAI
Johor Bahru, Johor, Malaysia
01.2025 - 12.2025

Skills

Complaint handling

Live chat support

Customer queries

Problem-solving abilities

Computer skills

Time management

Multitasking Abilities

Understanding customer needs

MS office

Call center operations

Complaint resolution

Problem resolution

Customer needs assessment

Issue escalation

Timeline

High School Diploma -

SMK SKUDAI
01.2025 - 12.2025

Customer Service Executive

Bespoke Habitat Sdn Bhd
10.2024 - Current

Telemarketer Sales Representative

Etiqa Insurance
06.2020 - 08.2024

Customer Service

Pem Confinement (Herlo Consultancy)
07.2019 - 03.2020

Customer Service

Aegis BPO
01.2018 - 06.2019

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SANTHIA ARMUGAMCUSTOMER SERVICE EXECUTIVE